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Krystal Grand Cancun All Inclusive

4.0 star property
4-star beachfront hotel near Gaviota Azul Beach

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Krystal Grand Cancun All Inclusive

Photo gallery for Krystal Grand Cancun All Inclusive

Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Restaurant
Bar (on property)
Altitude Master Suite, Ocean front | Bathroom

Overview of Krystal Grand Cancun All Inclusive

Reviews
7.6

Good

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationGaviota Azul Beach1 min walk
  • Popular LocationCancun Convention Center6 min walk
  • Popular LocationForum Beach7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

Room options

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front

  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View

  • 88 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Corner Suite, Partial Ocean view

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, City View

  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front

  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room 1 King Bed

Standard Room 1 King Bed

Standard Room 1 King Bed

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view

  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, Partial Ocean View

  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Honeymoon Room, 1 King Bed, Sea View

  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View

  • 132 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View

  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Krystal Cancun All Inclusive
Pool
Hot tub
All-inclusive
Spa
3.3 out of 5, (1002)
The price is CA $658
per night
CA $802 total
includes taxes & fees
17 May - 18 May
Krystal Cancun All Inclusive

About the area

Cancun

On the beach.A stay at this Zona Hotelera hotel places you steps from Gaviota Azul Beach and within a 10-minute walk of Forum Beach. La Isla Shopping Mall and Tortuga Beach are also within 3 miles (5 km).

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 6 min walk
  • Forum Beach - 7 min walk
  • Caracol Beach - 8 min walk
  • Chac Mool Beach - 14 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • Hooters - 6 min walk
  • Mandala - 6 min walk
  • Krystal Cancún - 3 min walk
  • Forum Beach Club - 7 min walk
  • Coral Café - 3 min walk

About this property

Krystal Grand Cancun All Inclusive

4-star beachfront hotel near Gaviota Azul Beach
Some rates at Krystal Grand Cancun All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Krystal Grand Cancun All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool, and a sauna. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

  • 398 guestrooms or units
  • 2 buildings
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Krystal Grand Cancun All Inclusive offers 398 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Pillowtop beds feature down comforters and premium bedding. 50-inch LED televisions come with premium cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Portuguese, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Grocery/convenience store
  • Highchair
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Playground
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch LED TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Free extra futon mattress
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.43 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 518 out of 1253 reviews" "
Rating 8 - Good. 266 out of 1253 reviews" "
Rating 6 - Okay. 214 out of 1253 reviews" "
Rating 4 - Poor. 121 out of 1253 reviews" "
Rating 2 - Terrible. 134 out of 1253 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

JACKSON

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
AC didnt function properly at all. Food amd staff was amazing though.
Stayed 4 nights in Jan 2024

10/10 Excellent

Sergio Arturo

Stayed 3 nights in Jan 2024

8/10 Good

Mohamed

Liked: Cleanliness, staff & service
Its not a five-star resort, yet i have no complaints.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jatanya

Liked: Staff & service, amenities, property conditions & facilities
I had an amazing time there, staff was nice and friendly. In addition, room was spacious and clean. I would definitely recommend!!!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture of the property is very unique. The location within Cancun is perfect. The beach is perfect. The only downside is that because of the perfect location, there are taxi drivers right outside the hotel who offer to sell drugs and/or brothel services. The hotel should try to deal with these external inconveniences.
Stayed 6 nights in Jan 2024

10/10 Excellent

Shauntelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Krystal Grand! We used the reservation system and were able to get into the restaurants we wanted every night. Excellent service at all restaurants and bars with all workers we encountered. The resort is well staffed. Javier (buffet breakfast), Ramone (swim-up bar), and Alejo (poolside resturant) were all excellent and went above and beyond during our stay. Kids club was good but would be great if they had a posted schedule to see what activities are happening and when. The two ladies working there were very friendly and our youngest loved going there. The beach is beautiful and one of the main reasons we chose this hotel. It can get a little rough on windy days but for the most part was calmer than other locations we have stayed at in Playa Del Carmen.
Stayed 10 nights in Jan 2024

4/10 Poor

Daniil

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Brittany

Stayed 3 nights in Jan 2024

4/10 Poor

Kira Simone

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It’s a nice hotel. Rooms are very basic and not warm and homey. There aren’t enough chairs at the beach. There could be at least 2 more rows in front of the first row of chairs at the beach. Pools are freezing and not heated which makes no sense. The buffet has very little options and the same every day and the food is not tasty at all. Every night I just ate rice and soup. The cold food like cheese and yogurt are not in a bath of ice cubes which is likely the reason my boyfriend got a horrible bacterial food poisoning and needed the hotel doctor at midnight and we lost two and a half days of our stay. The doctor was $170 USD which is much better than the hospitals. The pharmacy down the street had his antibiotics and anti nausea pills thankfully. His illness could’ve been from workers not washing hands properly (they don’t wear gloves which is really worrisome) or from spoiled food like the ceviche he ate from the “cold bar” or sushi at the Asian restaurant. They need to have workers wear gloves and put all salsas and cold items on ice! They need to add more chairs for resort guests and their food needs a lot of work. They also don’t have snacks for guests like ice cream fruit and chips. There’s a few options at the little cafe everything else is for a charge though we had an all inclusive package. This is a FAKE all inclusive. I should’ve paid $350 more per person for a whole week to stay at a 4/5 star resort like the Grand Fiesta Americana.
Stayed 6 nights in Jan 2024

8/10 Good

Kavita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed a total of 6 nights over Christmas, we had 2 ocean front rooms with beautiful views. The food was delicious but limited as they weren’t many seafood options. The drinks were also limited as several top shelf alcohol was only available with a surcharge. You had to pay to use the Bali beds and all the bars closed at 11pm. There also was no entertainment on site. However the beach there is the best I’ve seen in Cancun as well as the staff was wonderful. Very hard working, efficient and friendly.