4/10 Poor
Tara
Travelled with family, Travelled with group
27 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Would have left an in depth review, but my character count exceeded what was allowed. Full, longer review is on google maps.
Hotel was dated and our room was gross. Bathroom was musty and air took 3 days to get our room cooler than outside. The beds were about 30-40 years old and hard as rocks. Housekeeping constantly shorted us towels for our family of 4.
Food was okay, but not great. Servers were excellent. Front desk staff, wasn't very concerned about any issues. Drinks were alright.
No after dinner activities, so place was pretty dead after 8pm. We tried and never were able to get a reservation at the restaurant. Loungers were rarely available as they're reserved by either staff or people before 8am.
Overall, we've stayed at much nicer all inclusives for the same price on Cozumel. We would not return to this one.