8/10 Good
Mark
Travelled with family
25 Jan 2024
Liked: Cleanliness, staff & service, amenities
The entire staff was beyond wonderful. Every staff member that I encountered was friendly and helpful. Many of them doing hard jobs, working long days, and their attitudes were excellent.
We arrived a little early and we’re put in Villa 13. The beachfront location was great, but the Villa was old and not well maintained. The hot water wasn’t hot, and the water pressure was only enough to use 1 bathroom at s time, even though we paid for 2. We spoke to the staff at the front desk about it, and they immediately sent a maintenance man over. He was able to turn up the temperature on the undersized water heater, but basically told us that he couldn’t do anything about the pressure. We were a group of 6, and there were other issues, so my wife and her sister, again, spoke to the front desk. This time they agreed to move us to a better unit. Villa 10. It was much better. Overall is was definitely satisfactory.
The buffet food with the all inclusive package was good. In fact the best I’ve ever had at an all inclusive resort. The dining room staff worked so hard to make sure that all guests were fed well and on time.
Again, I can’t say enough good things about the wonderful staff. Despite the facilities being dated, and problems at Villa 13, it was overall a pretty good stay.
Mark
Stayed 3 nights in Jan 2024