2/10 Terrible
Lizette J
Travelled with family
4 Mar 2024
Disliked: Amenities, property conditions & facilities
Poor quality food, lack of variety, sewer smell in the room and several public areas of hotel, dead bees around the desserts and flies all over the buffet trays. Bug in a blanket, dirty containers where food is prepared. Be aware that infinity pool is not onsite and you can access it only on certain hours and van transportation, so might be hard on knees or back if you have a bone problem or you have to walk 10 min in the heat of Huatulco. I got very sick from their food on 3rd and 4th, had to go to a doctor and general manager didn't approve any refund. They didn't care, never was able to talk to him in person, they only care for the money by the way is expensive for what you receive. I am a frequent traveler and never had an experience like this, so keep in mind this review when making your reservation. I stayed 5 days and also Canadian people said the same about disappointing of the pool not inside the property. Also noisy as the bar is in the middle of the hotel, so don't expect to be quiet after 11:30pm. The area around the hotel has many graffiti on old properties that are vacant.
Lizette J
Stayed 4 nights in Feb 2024