8/10 Good
Maria
Travelled with family
16 Feb 2024
Liked: Room comfort
Disliked: Staff & service
Close distance to malecón
We stayed herefor a week and opted-out of the all-inclusive because we wanted to explore the city. Traveled with 3 children under 5yo. With that in mind I’d like to share our experience
Pros: family friendly hotel, there are a few pool options for children. There are palapas right on the beach, with local vendors who come up to sell different things. Breakfast buffet provides an array of food options, they seem to change the menu every other day but overall it was good & the views to the open seating are stunning! Rooms are comfortable and spacious. There’s an Oxxo within walking distance.
Cons: some pool amenities weren’t working in the children’s pools. The water over at the boat pool was ice cold the week we were there (February) & was always empty because of that reason. Some areas to the hotel need some work. Id rate their customer service a 2/10, we had an issue where they charged us an extra week & weren’t able to get a full refund despite me speaking to a manager onsite! They’re super stingy with the pool towels so don’t loose them or that'll be an additional charged at checkout!
From what we saw, this resort isn’t worth the money for allinclusive, their restaurant options are very limited including the bars, so save yourself a couple hundred dollars & opt-out. I’m glad we did! We enjoyed their breakfast & ventured out throughout our stay. Lots of local restaurants in the malecón & nearby area.
Maria
Stayed 1 night in Feb 2024
