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Hotel Emporio Acapulco

3.5 star property
3.5-star beachfront hotel near Papagayo Beach

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Photo gallery for Hotel Emporio Acapulco

Children's play area - outdoor
Reception
Beach/ocean view
Property entrance
Outdoor wedding area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪1 min walk‬
  • Place, Condesa Beach
    ‪2 min walk‬
  • Place, Playa El Morro
    ‪2 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪49 min drive‬

Room options

View all photos for Room Standard with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Standard with Sea View

  • 30 sq m
  • Sleeps 2

View all photos for Room Deluxe with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Deluxe with Sea View

  • 35 sq m
  • Sleeps 3

View all photos for Room Standard with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Standard with Sea View

  • 30 sq m
  • Sleeps 4

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

8.8 out of 10
Excellent
(15 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Superior with Sea View

  • 30 sq m
  • Sleeps 4

View all photos for Superior Double Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Double Ocean View

8.0 out of 10
Very good
(103 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Privilege Club Doble Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Suite Privilege Club Doble Ocean View

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

8.4 out of 10
Very good
(15 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Ocean View

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Ocean View

8.0 out of 10
Very good
(20 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

9.2 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room Deluxe with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Room Deluxe with Sea View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Suite Junior with Sea View

  • 30 sq m
  • Sleeps 4

View all photos for Double Room Standard with Sea View

In-room safe, desk, blackout drapes, iron/ironing board

Double Room Standard with Sea View

  • 30 sq m
  • Sleeps 4

View all photos for Superior Queen with ocean view

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen with ocean view

8.2 out of 10
Very good
(53 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the area

Acapulco

On the beach.With a stay at this Costera Acapulco hotel, you'll be steps from Diana the Huntress and Diana Galleries Mall. Playa El Morro and Condesa Beach are also within half a mile (1 km).

What's nearby

  • Diana the Huntress - 1 min walk - 0.0 km
  • Diana Galleries Mall - 2 min walk - 0.2 km
  • Condesa Beach - 2 min walk - 0.2 km
  • Playa El Morro - 2 min walk - 0.2 km
  • Papagayo Beach - 6 min drive - 2.7 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive

Restaurants

  • ‪La Casa de los Abuelos Galerias Diana - ‬3 min walk
  • ‪Fisher's Acapulco - ‬2 min walk
  • ‪Café Al mar - ‬2 min walk
  • ‪Restaurant Hotel Emporio - ‬1 min walk
  • ‪Vips - ‬2 min walk

About this property

Hotel Emporio Acapulco

3.5-star beachfront hotel near Papagayo Beach
Simply walk outside to feel the sun on your face at the sand beach. At Hotel Emporio Acapulco you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. This beach hotel also offers a children's pool, a fitness center, and a garden. Parking is available for a fee.

This 3.5-star Acapulco hotel is smoke free.

  • 422 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1952
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Hotel Emporio Acapulco offers 422 accommodations with safes and coffee/tea makers. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Acapulco hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.

Similar properties

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  • Pool
  • Hot tub
  • All-inclusive
  • Kids pool
3.5 out of 5, Good, 1,012 reviews
The price is CA $108
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includes taxes & fees
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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Self parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Accessibility

  • No elevator

Room amenities

Entertainment

  • 42-inch HDTV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults, and MXN 165 to 180 for children
  • Fee for in-room wireless internet: MXN 250 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

The optional pool fee listed is applied per person, per entrance for access to the Infinity pool area, and can be redeemed towards food and beverage.

We should mention

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Hotel Emporio Acapulco Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 922 out of 1690 reviews
Rating 8 - Good. 401 out of 1690 reviews
Rating 6 - Okay. 195 out of 1690 reviews
Rating 4 - Poor. 80 out of 1690 reviews
Rating 2 - Terrible. 92 out of 1690 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Gina Lucille

Stayed 6 nights in Jan 2026

10/10 Excellent

Gina Lucille

Travelled with family
Everything was awesome
Stayed 6 nights in Jan 2026

8/10 Good

Soraya

Liked: Property conditions & facilities
Staff very helpful and cleanliness not so good
Stayed 2 nights in Jan 2026

10/10 Excellent

Jose Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

10/10 Excellent

Armando, Kirkland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms need some upgrades. Overall, great location and amazing view.
Stayed 1 night in Dec 2025

10/10 Excellent

Marisol, Chino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were closed to almost everything. Gallery was just crossed the street. Emporio has delicious buffet. Other restaurants were very closed by. Beach is located in the back yard. We had a wonderful time. We will definitely go back.
Stayed 6 nights in Dec 2025

4/10 Poor

Felipe

Stayed 3 nights in Dec 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but room only get one bef but I book two
Stayed 2 nights in Dec 2025

6/10 Okay

julia

Travelled with family
The rooms are old and run down. Our room smelt like urine and despite attempts to fix it, it kept coming back. The bathroom tiles are all cracked and seals have mould on them. The rooms feel dated. The food at the buffet dinner was not good. Location is good however every single thing is extra cost. From beach chairs etc. it's not a 5 star hotel it may have been back in the days but not anymore
Stayed 5 nights in Dec 2025

8/10 Good

Carlos

Stayed 1 night in Dec 2025

10/10 Excellent

MICHELL MARYSOL

Stayed 3 nights in Dec 2025

10/10 Excellent

Oscar

Stayed 1 night in Dec 2025

10/10 Excellent

EVA

Stayed 3 nights in Nov 2025

10/10 Excellent

Jaret

Liked: Cleanliness, amenities, property conditions & facilities
It was a great time. I had a late flight and they quickly gave me options that varied depending if I wanted to spend extra money or not. Very kind team. Even though they are still in repairs from the hurricanes they made my stay wonderful. Definitely would stay with them again.
Stayed 3 nights in Dec 2025

4/10 Poor

Vincent

Stayed 2 nights in Dec 2025

10/10 Excellent

Luis Antonio Tamez

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Nov 2025

10/10 Excellent

Juan Manuel

Ok
Stayed 1 night in Nov 2025

4/10 Poor

Susan Mary

Stayed 7 nights in Nov 2025

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Maritza

Liked: Cleanliness, amenities, property conditions & facilities
Fue un buen Hotel, el servicio del personal fue excelente, hay que apoyar a Acapulco
Stayed 4 nights in Nov 2025

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2025

10/10 Excellent

Luis Antonio Tamez

Liked: Cleanliness, amenities, property conditions & facilities
Profesional
Stayed 1 night in Nov 2025

6/10 Okay

Lic. FABIOLA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The plastic cups they give you with a drinkvthat are for one use Emporio hotel reused them. This is un health and un sanitary. Plos 3 drinks are almost $700.pesos and the waiter chase you to take the plastic cup away from you.
Stayed 1 night in Nov 2025

10/10 Excellent

Armando

Stayed 2 nights in Nov 2025

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025