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Ritz Acapulco Hotel All Inclusive

5.0 star property
5-star beachfront property near Parque Papagayo

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Photo gallery for Ritz Acapulco Hotel All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
Property entrance
Studio Suite, 1 King Bed, Partial Sea View | Beach/ocean view
2 outdoor pools, pool umbrellas, sun loungers
Studio Suite, 1 King Bed, Partial Sea View | Beach/ocean view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. Costera Miguel Aleman 159, Acapulco, GRO, 39670
  • Place, Galerías Acapulco
    ‪1 min walk‬
  • Place, Parque Papagayo
    ‪2 min walk‬
  • Place, Condesa Beach
    ‪8 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪48 min drive‬

Room options

View all photos for Standard Single Room, 1 King Bed, Partial Sea View

Standard Single Room, 1 King Bed, Partial Sea View

Standard Single Room, 1 King Bed, Partial Sea View

8.0 out of 10
Very good
(56 reviews)
  • Partial sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite

In-room safe, desk, laptop workspace, blackout drapes

Suite

  • 42 sq m
  • Sleeps 3

View all photos for Suite

In-room safe, desk, laptop workspace, blackout drapes

Suite

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • Sleeps 4

View all photos for Standard Double Room, 2 Double Beds, Partial Sea View

Standard Double Room, 2 Double Beds, Partial Sea View | View from room

Standard Double Room, 2 Double Beds, Partial Sea View

7.6 out of 10
Good
(67 reviews)
  • Partial sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 King Bed, Partial Sea View

Studio Suite, 1 King Bed, Partial Sea View | Beach/ocean view

Studio Suite, 1 King Bed, Partial Sea View

7.8 out of 10
Good
(15 reviews)
  • Partial sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Double Beds, Partial Sea View

Studio Suite, 2 Double Beds, Partial Sea View

Studio Suite, 2 Double Beds, Partial Sea View

  • Partial sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, desk, laptop workspace, blackout drapes

Room Standard

  • 20 sq m
  • Sleeps 4

View all photos for Room Standard

In-room safe, desk, laptop workspace, blackout drapes

Room Standard

  • 20 sq m
  • Sleeps 2

View all photos for Room Standard

In-room safe, desk, laptop workspace, blackout drapes

Room Standard

  • 20 sq m
  • Sleeps 3

View all photos for Room Standard

In-room safe, desk, laptop workspace, blackout drapes

Room Standard

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4

About the area

Acapulco

Beachfront retreat .A stay at this Costera Acapulco property places you steps from Galerías Acapulco and within a 5-minute walk of Parque Papagayo. Condesa Beach and Plaza Bahia are also within half a mile (1 km).

What's nearby

  • Galerías Acapulco - 1 min walk - 0.1 km
  • Parque Papagayo - 2 min walk - 0.2 km
  • Papagayo Beach - 5 min walk - 0.5 km
  • Condesa Beach - 8 min walk - 0.8 km
  • Diana the Huntress - 17 min walk - 1.5 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 32 min drive

Restaurants

  • ‪Vips - ‬1 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Rosmar - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Woolworth Café W - ‬4 min walk

About this property

Ritz Acapulco Hotel All Inclusive

5-star beachfront property near Parque Papagayo
Ritz Acapulco Hotel All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Ritz Acapulco Hotel All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool.

Along with a restaurant, there's a snack bar/deli on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi. For a fee, parking is available.

This 5-star Acapulco property is smoke free.

  • 240 guestrooms or units
  • 15 levels
  • 2 buildings
  • 2 bars by the pool
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • ATM
  • Bellhop
  • No smoking on site
  • Dining venue
Ritz Acapulco Hotel All Inclusive offers 240 air-conditioned accommodations with safes and hair dryers. 32-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Acapulco property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 150 per night)

Food and drink

  • 2 bars/lounges
  • 2 poolside bars
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Gym

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch plasma TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property is also known as

Acapulco Ritz
Hotel Ritz Acapulco All Inclusive
Hotel Ritz Playa Acapulco
Ritz Acapulco All Inclusive
Ritz Acapulco de Playa
Ritz Acapulco Hotel
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Hotel Acapulco
Ritz Hotel Playa All Inclusive
Ritz Playa
Ritz Acapulco Hotel Playa All Inclusive
Ritz Acapulco Playa
Ritz Acapulco Playa All Inclusive
Ritz Playa All Inclusive
Ritz Acapulco Hotel de Playa
Ritz Acapulco Hotel All Inclusive Acapulco
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Acapulco Hotel All Inclusive All-inclusive property

Ritz Acapulco Hotel All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 584 out of 1174 reviews
Rating 8 - Good. 279 out of 1174 reviews
Rating 6 - Okay. 147 out of 1174 reviews
Rating 4 - Poor. 74 out of 1174 reviews
Rating 2 - Terrible. 90 out of 1174 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Maria, Santa Ana

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Ivan at check in was rude & not welcoming at all. Very few staff was nice and helpful. Food was ok. The whole building needs renovation. I would never return to stay at this place.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jose r

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Alejandro, Tujunga

Stayed 1 night in Nov 2025

10/10 Excellent

Angélica Maribel

Travelled with family
Liked: Amenities
Everything was so good, especially the food and the amenities.
Stayed 2 nights in Nov 2025

2/10 Terrible

Pedro, N las Vegas

Hola la comida fatal la bebida horrible lo único bueno es la ubicación muy bien ubicado No lo recomiendo y no volvería 2 de 10
Stayed 1 night in Oct 2025

8/10 Good

Steven, Langley

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2025

8/10 Good

Diblayin

Stayed 2 nights in Oct 2025

10/10 Excellent

Erik

Great place to stay, enjoy and relax!
Stayed 3 nights in Aug 2025

8/10 Good

Fransica

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The room was a great size but it was a bit dirty. Staff was nice and helpful. There was a galleria right across the street with good shopping stores and food court.
Stayed 1 night in Sep 2025

10/10 Excellent

Aleph Joaquin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, decent food, would have liked more seafood and only in one room 1103 did we find a tick
Stayed 3 nights in Sep 2025

6/10 Okay

omkar

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Room has no towels. Rooms has cockroaches so changed the room but other room bed was pathetic and room has bad smell. I will give 3 out of 10 for this property.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sandy flor

Liked: Cleanliness, staff & service, property conditions & facilities
New adult pool and kids pool
Stayed 5 nights in Aug 2025

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran remodelación
Stayed 4 nights in Aug 2025

10/10 Excellent

Cristina

Stayed 4 nights in Jul 2025

10/10 Excellent

JULIE

Stayed 4 nights in Aug 2025

6/10 Okay

Vincent

Liked: Staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Isrrael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones están descuidadas, de ahi en fuera todo está bien.
Stayed 2 nights in Aug 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Not 5 stars, but great staff! Food was just ok. Tons of kids.
Stayed 3 nights in Jul 2025

8/10 Good

peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, all of them! Special acknowledge to the staff at kids Center, so nice. Location great, however at a noisy intersection, no need for alarm clocks, be ready to awaken by constant bus horns. Overall great value for price.
Stayed 5 nights in Jul 2025

10/10 Excellent

Marilu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Would stay there again!
Stayed 3 nights in Jul 2025

4/10 Poor

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities
The noise from the hotel and from outside is terribly loud. The bathrooms are dated, the water flow and temperature from the shower is inconsistent fluctuating from way too hot to too cold. It’s an all inclusive but they add water to the juice and beverages, and use fake look alike food (fake surimi) to feed the people.
Stayed 3 nights in Jul 2025

10/10 Excellent

CESAR AUGUSTO, DOWNEY

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Crystal

Stayed 3 nights in Jun 2025

2/10 Terrible

Gerardo L

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experinece did not stay even for 10 min.

I did not stay the place was completely different to what I booked online. I requested a better room or a refund and neither one of them was granted. You Hotels.com did not help me get my money back I'm very disappointed
Stayed 4 nights in Jun 2025

10/10 Excellent

Hector, Burbank

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exelente solo que el personal de la Entrada se sienten dueños de la propiedad y todo te couidan quien entra y quien sale y no permitieron qué mi familiar entrara por unos articulos y le pedi 2 minutos le di el número de avitacion ni aun asi me permitio pero bueno
Stayed 2 nights in Jun 2025