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Ritz Acapulco Hotel All Inclusive

5.0 star property
5-star beachfront property near Parque Papagayo

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Photo gallery for Ritz Acapulco Hotel All Inclusive

Relax by the serene pool surrounded by palm trees and lounge chairs.
Guests can enjoy outdoor events by the water with comfortable seating and beautiful views.
Enjoy ocean views from the balcony, featuring a dining table and sofa.
Relax in a spacious indoor area with comfortable seating and stunning views of the surrounding landscape.
Enjoy a leisurely day at the beach with breathtaking views of the city skyline.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • All-inclusive
  • Air conditioning
  • Housekeeping

Explore the area

Map
Av. Costera Miguel Aleman 159, Acapulco, GRO, 39670
  • Parque Papagayo
    ‪2 min walk‬
  • Condesa Beach
    ‪8 min walk‬
  • Diana the Huntress
    ‪17 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪19 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed, Partial Sea View

Enjoy ocean views from the balcony, featuring a dining table and sofa.

Studio Suite, 1 King Bed, Partial Sea View

7.6 out of 10
Good
(13 reviews)
  • 42 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Partial Sea View

Two single beds with white bedding and blue accents, flanked by nightstands with lamps and telephones, lead to a balcony with ocean views.

Standard Double Room, 2 Double Beds, Partial Sea View

7.6 out of 10
Good
(60 reviews)
  • 32 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Partial Sea View

Two single beds with white linens and blue bedspreads, a nightstand, chair, and table with a vase of flowers.

Studio Suite, 2 Double Beds, Partial Sea View

7.2 out of 10
Good
(5 reviews)
  • 42 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Single Room, 1 King Bed, Partial Sea View

Relax in a spacious room with a large bed, a bedside table, and a window offering a view of a body of water.

Standard Single Room, 1 King Bed, Partial Sea View

7.8 out of 10
Good
(44 reviews)
  • 32 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

About the area

Acapulco

Beachfront retreat .A stay at this Costera Acapulco property places you steps from Galerías Acapulco and within a 5-minute walk of Parque Papagayo. Condesa Beach and Plaza Bahia are also within half a mile (1 km).

What's nearby

  • Parque Papagayo - 2 min walk - 0.2 km
  • Papagayo Beach - 5 min walk - 0.5 km
  • Condesa Beach - 8 min walk - 0.8 km
  • Diana the Huntress - 17 min walk - 1.5 km
  • La Quebrada Cliffs - 4 min drive - 4.5 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 32 min drive

Restaurants

  • ‪Vips - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Snack Bar Hotel Ritz - ‬1 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Restaurant Hotel Ritz - ‬1 min walk

About this property

Ritz Acapulco Hotel All Inclusive

5-star beachfront property near Parque Papagayo
Ritz Acapulco Hotel All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Ritz Acapulco Hotel All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool.

Along with a restaurant, there's a snack bar/deli on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna and a fitness center. For a fee, parking is available.

This 5-star Acapulco property is smoke free.

  • 240 guestrooms or units
  • 15 levels
  • 2 buildings
  • 2 bars by the pool
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • Dining venue
Ritz Acapulco Hotel All Inclusive offers 240 accommodations with safes and complimentary toiletries. 32-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations.

This Acapulco property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Spanish

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The price is CA $112
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includes taxes & fees
Aug 10 - Aug 11
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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 150 per night)

Food and drink

  • 2 bars/lounges
  • 2 poolside bars
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Gym
  • Sauna
  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch plasma TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower/bathtub combination
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property is also known as

Acapulco Ritz
Hotel Ritz Acapulco All Inclusive
Hotel Ritz Playa Acapulco
Ritz Acapulco All Inclusive
Ritz Acapulco de Playa
Ritz Acapulco Hotel
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Hotel Acapulco
Ritz Hotel Playa All Inclusive
Ritz Playa
Ritz Acapulco Hotel Playa All Inclusive
Ritz Acapulco Playa
Ritz Acapulco Playa All Inclusive
Ritz Playa All Inclusive
Ritz Acapulco Hotel de Playa
Ritz Acapulco Hotel All Inclusive Acapulco
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Acapulco Hotel All Inclusive All-inclusive property

Ritz Acapulco Hotel All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 525 out of 1069 reviews
Rating 8 - Good. 262 out of 1069 reviews
Rating 6 - Okay. 135 out of 1069 reviews
Rating 4 - Poor. 66 out of 1069 reviews
Rating 2 - Terrible. 81 out of 1069 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived the gave us the key to someone’s room. I part of the balcony was missing very hazardous.
Stayed 3 nights in Apr 2025

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Small but very clean with friendly staff. Food was very good. Street noise was a bit too much
Stayed 4 nights in May 2025

6/10 Okay

Adriana Aguilar

Travelled with family
Liked: Cleanliness, amenities
Omar the security guy around the pool and Hugo the waiter are amazing! Friendly and very professional.
Stayed 2 nights in Apr 2025

10/10 Excellent

Miguel, Menifee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Apr 2025

6/10 Okay

Jorge Jersy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff rude. I also thought this was a family hotel, a couple were making love in the pool. I notified this and the staff just looked at me like they were pissed. Later I found out that they purchased time share from there
Stayed 1 night in Mar 2025

4/10 Poor

RAFAEL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had money stolen from me nearly everyday. 50 pesos to be exact. I traveled alone so didnt want to start problems or ask for my money back.The sheets were not cleaned ONCE. I asked one of the cleaning ladies if they had the ability she said their sources were limited. I took pictures of the stains that were there from the moment I arrived. The rooms are subpair, the food too. For $1500 you would expect clean sheets? Do not go to this hotel go to a AirB&B and read the reviews. My entire stay was ruined this hotel. Also it has ZERO connection to the Ritz Carlton, only reason I booked it. BIG MISTAKE
Stayed 6 nights in Apr 2025

6/10 Okay

Oscar Donovan

Travelled with family
Liked: Staff & service
Disliked: Amenities
I think it’s over priced, the kids area it’s unsafe and the food it’s not the best.
Stayed 3 nights in Apr 2025

2/10 Terrible

Ofelia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a fraud. Not a Ritz property. Dangerous people. We saw a grown man with a minor holding hands after midnight (obviously not related). Staff did nothing when we said they should report it. Hair in our food. We left asap and are working with Expedia to get a refund. Be aware of the place. It should not be listed
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Hotel was amazing, food & service, hotel rooms need attention to detail, cosmetic touches that don’t make it look like it’s falling apart, in my rooms bathroom specially the shower ceiling was broke it’s looked horrible but I only stayed there 2 nights. Besides that everything was good
Stayed 2 nights in Mar 2025

10/10 Excellent

Rosario, Louisville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place and the crew. To my family and me everything was perfect
Stayed 4 nights in Mar 2025

2/10 Terrible

Maricela Cristerna

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the bathroom had not been cleaned. The bathroom had mold in the shower. The shower had black mold. We took pictures and a video. We asked for bathroom to be cleaned. It took 3 days before someone cleaned the bathroom. We complained daily. Hotel staff did not care. I asked to speak to the manager and the lady gave me the wrong person on purpose. Who did not do anything. Every single day we were there something went wrong in the room. No hot water, no water in shower at all. Water running out while in the shower. No cold water. After calling the front desk, water would start to run again. Room key not working x3 days. Staff did not clean bathroom x3 days, after requesting to please clean shower. No towels or water had to ask for staff to please leave us water and clean towels. We found a crawling insect, cockroach or something else. Hotel management said other guests bring them to the rooms. Every single day something went wrong. We felt like we were being targeted. My friend told me not to complain any more. She thought maybe they would ask us to leave. We were actually afraid the hotel staff might kick us out of the hotel and we would have no where to go. There was no accountability by the hotel. The restaurant and the beach is absolutely beautiful. The entertainment was nice. The bar is perfect. The waiters in the restaurant were absolutely friendly and competent. Loved the restaurant. The problem was the room and the hotel management had no accountability.
Stayed 7 nights in Nov 2024

2/10 Terrible

Maricela

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the bathroom had not been cleaned. The bathroom had mold in the shower. The shower had black mold. We took pictures and a video. We asked for bathroom to be cleaned. It took 3 days before someone cleaned the bathroom. We complained daily. Hotel staff did not care. I asked to speak to the manager and the lady gave me the wrong person on purpose. Who did not do anything. Every single day we were there something went wrong in the room. No hot water, no water in shower at all. Water running out while in the shower. No cold water. After calling the front desk, water would start to run again. Room key not working x3 days. Staff did not clean bathroom x3 days, after requesting to please clean shower. No towels or water had to ask for staff to please leave us water and clean towels. We found a crawling insect, cockroach or something else. Hotel management said other guests bring them to the rooms. Every single day something went wrong. We felt like we were being targeted. My friend told me not to complain any more. She thought maybe they would ask us to leave. We were actually afraid the hotel staff might kick us out of the hotel and we would have no where to go. There was no accountability by the hotel. The restaurant and the beach is absolutely beautiful. The entertainment was nice. The bar is perfect. The waiters in the restaurant were absolutely friendly and competent. Loved the restaurant. The problem was the room and the hotel management had no accountability.
Stayed 8 nights in Feb 2025

8/10 Good

Dan Paul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top choice for prize-benefits, the buffete could be better and just one elevator work make it impossible to use in peak hours. Just in front of the beach, incredible view, great pool, the minibar worker attend quickly. What only I didnt like was the noise coming from the street bar, really loudly and they open till 2 or 3 am, besides that its a grat choice to stay in.
Stayed 3 nights in Feb 2025

6/10 Okay

Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El servicio en general es bueno pero tiene aún mucho que mejorar.
Stayed 5 nights in Mar 2025

10/10 Excellent

Melissa

Stayed 2 nights in Mar 2025

10/10 Excellent

Camy

Stayed 3 nights in Feb 2025

10/10 Excellent

Anahi

Stayed 2 nights in Feb 2025

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 4 nights in Feb 2025

6/10 Okay

Roya

Travelled with family
Liked: Staff & service
Food was the worst, for an all inclusive hotel quality of food was the worst ever!! Awful
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only give 4 stars to hotel because there's 2 elevators and only one was working so it was taking forever to use it, and internet was very slow
Stayed 3 nights in Feb 2025

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service
Noisy during nights
Stayed 3 nights in Jan 2025

4/10 Poor

Stacy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel did not meet expectations. The rooms with 2 beds were fine but single bed rooms were terrible, everything old and damaged. Stuff on reception was almost never smiling and English level was poor. The beach was cool as well as activities on the beach. Food 6/10. We saw some seafood, but always huge line to hot table. No snack option and offer to get cocktails on the beach is very slow. Area is dangerous to be walking alone. Good part: the hotel had good access and options for people with disabilities. Nevertheless only 2 elevators operated with very small room. Shows in the night were interesting as well. Our family will not choose this hotel again unfortunately.
Stayed 2 nights in Jan 2025

6/10 Okay

Denica

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Hector, Burbank

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024