Accra Luxury Apartments at Kass offers its guests an outdoor pool and an elevator. A shuttle from the airport to the hotel is free (available 24 hours). Self parking is free.
The pictures might be a little old, so a bit more worn than it appears in the pictures. An okay/bland breakfast that has to be ordered to the room everyday, but thereâs a good breakfast cafe on the first floor. The location is good. There were several power outages a day, which should be improved.. The bed is comfortable and the ac was an absolute necessity.
Enjoyed my stay using Accra Luxury Apartments as the local agent highly recommended. Kass is very well located with a nice supermarket on the ground floor.
Das zimmer war nicht so sauber. Es gibt zwar wine rezeption, aber die verschiedenen zimmer haben unterschiedliche Hosts, die man bei Anliegen bezĂŒglich des zimmers kontaktieren muss. Das zimmer sah gut aus, aber man merkt, dass schon viele leute dort gewohnt haben.
I have booked with Accra Luxury Apartments several times in the past, so this experience was disappointing. I had to cancel a reservation about two hours after booking and was informed that I would not receive any refund due to their cancellation policy. Despite explaining my situation and requesting some flexibility as a returning customer, no consideration was given. I eventually had to transfer the booking to someone else just to recover my money. I understand policies, but I believe good customer service also involves empathy and reasonable discretion, especially with loyal clients.
It was really frustrating especially since i have been a loyal customer. Two hoursâ notice after booking is still reasonable in many cases, and the fact that I had to resell the booking myself just to recover my money is not okay. Anyone would be upset.
Iâm very disappointed. supporting a business consistently, i expect some flexibility or goodwill, not a rigid response with no empathy.
I truly enjoyed my stay at Accra Luxury Property at Kass. I had an amazing stay. The room was neat and beautifully arranged, the breakfast was delicious, excellent staff with good customer service. Kass offers a wonderful environment, serene atmosphere and perfect location which is closer to the airport and shopping centres. When in Accra think of no place than Kass Towers.