Book a hotel near Ali'iolani Hale, Downtown Honolulu

"This was a nice, clean hotel for my family to stay in overnight while waiting for a connecting flight back to the mainland. It served its purpose. The primary let down was simply the treatment from the staff upon arrival. In particular it was the member of staff who checked us in who was very rude and unhelpful. The exchange felt as if he was the customer and I was there to help him through the procedure while paying the hotel for the privilege. My family and I will not stay at or recommend this hotel to anyone in future."

"Central to all activities and wonderful experience "

"It was a cold (for Hawaii) weekend, and the hot tubs were 'under maintenance' so we couldn't use them to heat up between dips in the pool / lagoon. The staff were helpful overall but seemed very stressed and short on patience, with the exception of a few who were great. Parking is expensive (something like $60 a day?) and your food options are expensive if doing anything within the hotel, so I'd recommend walking or driving somewhere else. Our room had no hot water for showers (luke warm at best) which, again, for a cold weekend was not ideal. We had a room of 4 but were only given 3 bath towels, had to ask for a 4th (that should be standard for a room for 4, attention to details). There's no room clock, no microwave, but there is a mini fridge (which wobbled every time we opened it, nearly tipping over). Each day the trash cans were overflowing due to the amount of people (also why the workers were probably stressed). The traffic getting in and out was pretty tough too. Overall for how much we paid for our stay (thousands) I expected a more relaxing vibe and treatment, but it felt like I was in a budget hotel with almost no amenities or benefits besides being beach-front with pool access. "

"Clean"

"Room looked to be clean when we first showed up then soon after getting our first meal for the day and coming back to the hotel. We find roaches everywhere on the floor, the wall, and even the fridge. We were even worried if any got into our suitcase because there was a time when we found a roach on our luggage. Don’t get me wrong we had fun but not because of the hotel. Hawaii is amazing just that this hotel definitely was the downside to the trip."

"Property was well maintained and very clean. Staff were attentive. Located downtown, not so nice area. But I guess that is beyond the property’s control."