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Renaissance Honolulu Hotel & Spa

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Photo gallery for Renaissance Honolulu Hotel & Spa

Exterior
Property video
Beach/ocean view
Panoramic Suite, 1 Bedroom (View) | Private kitchen
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
1390 Kapiolani Boulevard, Honolulu, HI, 96814
  • Place, Ala Moana Center
    ‪7 min walk‬
  • Place, Hawaii Convention Center
    ‪12 min walk‬
  • Place, Ala Moana Beach Park
    ‪12 min walk‬
  • Airport, Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪14 min drive‬

Room options

View all photos for Grand Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Panoramic Suite, 1 Bedroom (View)

Panoramic Suite, 1 Bedroom (View) | Living area

Panoramic Suite, 1 Bedroom (View)

  • Ocean view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Partial Ocean View

Mini-fridge, espresso maker, coffee/tea maker

Room, 1 King Bed, Partial Ocean View

7.6 out of 10
Good
(4 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Partial Ocean View

Mini-fridge, espresso maker, coffee/tea maker

Room, 2 Queen Beds, Partial Ocean View

9.0 out of 10
Wonderful
(16 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Partial Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Partial Ocean View

9.0 out of 10
Wonderful
(7 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, City View

9.8 out of 10
Exceptional
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mountain View

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Mountain View

View from room

Suite, 1 Bedroom, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Ocean View

Beach/ocean view

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Partial Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Partial Ocean View

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, City View (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, City View (Hearing Accessible)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Panoramic Suite, 1 Bedroom (View)

Panoramic Suite, 1 Bedroom (View) | Living area

Panoramic Suite, 1 Bedroom (View)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Premier Suite, 1 Bedroom (View)

Premium bedding, in-room safe, desk, laptop workspace

Premier Suite, 1 Bedroom (View)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Suite, 1 Bedroom (View)

View from room

Grand Suite, 1 Bedroom (View)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Suite, 1 Double Bed

View from property

Suite, 1 Double Bed

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Ocean View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (Mobility Accessible, Tub)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Mountain View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mountain View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Ocean View (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (Hearing Accessible)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Mountain View (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mountain View (Hearing Accessible)

  • Mountain view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed

Suite, 1 Double Bed

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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About the area

Honolulu

Ala Moana stay.Within a 15-minute walk of this Ala Moana hotel, you'll find Ala Moana Center and Hawaii Convention Center. Waikiki Beach Walk and Royal Hawaiian Center are also within 2 miles (3 km).

What's nearby

  • Ala Moana Center - 7 min walk - 0.6 km
  • Magic Island - 10 min walk - 0.9 km
  • Hawaii Convention Center - 12 min walk - 1.0 km
  • Ala Moana Beach Park - 12 min walk - 1.0 km
  • Waikiki Beach Walk - 4 min drive - 2.7 km

Getting around

  • Keone‘ae / University of Hawaii - West Oahu Station - 27 min drive
  • Daniel K. Inouye Intl. Airport (HNL) - 19 min drive

Restaurants

  • ‪L&L Hawaiian Barbecue - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Okdongsik - ‬1 min walk
  • ‪Musubi Cafe Iyasume Keeaumoku - ‬3 min walk
  • ‪Manichi Ramen - ‬4 min walk

About this property

Renaissance Honolulu Hotel & Spa

4.5-star luxury hotel near Ala Moana Center
Renaissance Honolulu Hotel & Spa offers its guests 2 outdoor swimming pools and 2 hot tubs along with a steam room and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business center, 4 meeting rooms, and coworking spaces are available. Event space at this hotel measures 1619 square feet (150 square meters) and includes conference space. Spa services, barbecue grills, and multilingual staff are also featured at the luxury Renaissance Honolulu Hotel & Spa. For a fee, parking is available.

This 4.5-star Honolulu hotel is smoke free.

  • 1 building
  • 299 guestrooms or units
  • 39 levels
  • 2 bars or lounges
  • Meeting rooms
  • 1619 sq ft of conference space
  • 150 sq m of conference space
  • Built in 2024
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • BBQ grill(s)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Dining venue
Renaissance Honolulu Hotel & Spa offers 299 air-conditioned accommodations with espresso makers and safes. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and hair dryers.

This Honolulu hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages and facials.

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The price is CA $233
CA $326 total
includes taxes & fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, covered valet parking on site (USD 59 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 5 to 50 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Gym
  • Steam room
  • Water sports equipment

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch LCD TV with premium cable channels
  • iPod dock
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 59.35 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 50 per person
  • Covered valet parking fee: USD 59 per day (in/out privileges)
  • Spa fee: USD 35 per person per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Renaissance Honolulu & Spa
Renaissance Honolulu Hotel Spa
Renaissance Honolulu Hotel & Spa Hotel
Renaissance Honolulu Hotel & Spa HONOLULU
Renaissance Honolulu Hotel & Spa Hotel HONOLULU

Frequently asked questions

How close is Renaissance Honolulu Hotel & Spa to the airport?

Renaissance Honolulu Hotel & Spa is 7.8 mi (19-min drive) away from the Daniel K. Inouye Intl. Airport (HNL) airport, the closest popular airport to the property.

How much does it cost to stay at Renaissance Honolulu Hotel & Spa?

As of May 30, 2026, prices found for a 1-night stay for 2 adults at Renaissance Honolulu Hotel & Spa on May 31, 2026 start from CA $297, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Renaissance Honolulu Hotel & Spa have an airport shuttle?

Airport shuttle services are not available at Renaissance Honolulu Hotel & Spa.

How close is Renaissance Honolulu Hotel & Spa to the beach?

This hotel is a short 13-minute walk from Ala Moana Beach Park and 1.6 mi (11-min drive) from Waikiki Beach. Don't forget your sunscreen!

Does Renaissance Honolulu Hotel & Spa offer free breakfast?

Free breakfast isn’t provided at Renaissance Honolulu Hotel & Spa, but cooked-to-order breakfast is offered for a fee of between USD 5 and 50 per person. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Renaissance Honolulu Hotel & Spa?

No, there is no casino at this hotel.

What time is check-in at Renaissance Honolulu Hotel & Spa?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Renaissance Honolulu Hotel & Spa?

Free parking is not available at this hotel. Valet parking is available for USD 59 per day.

Does Renaissance Honolulu Hotel & Spa have a pool?

Renaissance Honolulu Hotel & Spa features 2 outdoor pools.

Does Renaissance Honolulu Hotel & Spa have a restaurant?

Renaissance Honolulu Hotel & Spa is home to SERA, which features Mediterranean cuisine and happy hour.

Does Renaissance Honolulu Hotel & Spa have a spa?

Pamper yourself with a day at Nami, where you can enjoy massages and facials.

How close is Renaissance Honolulu Hotel & Spa to downtown Honolulu?

Renaissance Honolulu Hotel & Spa is 1.3 mi away from Honolulu.

Renaissance Honolulu Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 272 out of 441 reviews
Rating 8 - Good. 81 out of 441 reviews
Rating 6 - Okay. 49 out of 441 reviews
Rating 4 - Poor. 18 out of 441 reviews
Rating 2 - Terrible. 21 out of 441 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Isaiah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean room
Stayed 4 nights in Apr 2026

10/10 Excellent

Stella

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Feb 2026

10/10 Excellent

QIONG

Stayed 2 nights in Feb 2026

2/10 Terrible

Ahmed

Stayed 2 nights in Jan 2026

10/10 Excellent

Charlotte

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff were amazing and so helpful, pool deck was pretty.
Stayed 5 nights in Feb 2026

10/10 Excellent

Tre

Stayed 5 nights in Nov 2025

4/10 Poor

Gi

Travelled with group
Liked: Cleanliness
I was charges Resort fee of $50 a day when Expedia says all fees and taxes were included. Can you explain?
Stayed 5 nights in Feb 2026

10/10 Excellent

Sarah

Stayed 4 nights in Feb 2026

8/10 Good

Delisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room cleanliness, polite and helpful staff along with the Navigator. The only amenity they need is a convenience store.
Stayed 9 nights in Feb 2026

8/10 Good

Chynna-Kalila

Liked: Cleanliness, staff & service, amenities
Very clean
Stayed 2 nights in Feb 2026

8/10 Good

Jeeyoung

Stayed 3 nights in Feb 2026

6/10 Okay

jazmin

Stayed 2 nights in Feb 2026

10/10 Excellent

Rachel

Stayed 3 nights in Jan 2026

10/10 Excellent

David

Stayed 2 nights in Jan 2026

10/10 Excellent

Amandeep

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, great location and wonderful room!
Stayed 4 nights in Jan 2026

8/10 Good

Mel

Stayed 1 night in Jan 2026

10/10 Excellent

Daveonta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was ready at 3 and clean room and very nice and helpful staff.
Stayed 3 nights in Jan 2026

10/10 Excellent

Christine

Stayed 4 nights in Jan 2026

10/10 Excellent

Erica

Liked: Cleanliness
Very clean excellent service
Stayed 4 nights in Dec 2025

10/10 Excellent

Amarbayasgalan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel with friendly staff. We really enjoyed the hotel and its amenities. The only drawback was the price, but even that is good value considering Honolulu prices which are outrageous. We will be back. Thanks so much!
Stayed 5 nights in Jan 2026

10/10 Excellent

Milan, Sacramento

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay here. I was a little nervous based on the past reviews on trip advisor. However, my experience was excellent. Friendly staff, clean and updated rooms. There is a resort charge but it was explained clearly to me. Plus the fee includes a $25 dinning credit among other perks. I'd definitely return to stay here.
Stayed 1 night in Jan 2026

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Jan 2026

4/10 Poor

Sambath

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Our stay started off extremely poorly. We arrived around 2:00 PM and had prepaid approximately $4,300 in full at booking, expecting to pay only the $48/night destination fee and daily valet parking at check-in. During check-in, the front desk agent charged my credit card another $4,300, stating there was no record of payment. After I provided my receipt and confirmation number, he admitted the charge was a mistake. Despite this, I was told the duplicate charge could not be refunded until checkout, leaving me with an unnecessary charge on my card for the duration of our stay and additional processing time afterward. Check-in issues continued. Although official check-in was 3:00 PM, our room was not ready on time, resulting in nearly an hour waiting in the lobby. Once keys were issued, we still could not access our room due to intermittent elevator outages. Assigned to the 29th floor, we waited roughly another hour for elevator service. After finally reaching our room, our luggage was delayed an additional hour due to the elevator issues. After a long flight, we were unable to settle in or even shower. I offered to retrieve our luggage myself but was told I would have to do so without a luggage cart or continue waiting. Between the duplicate charge, lack of immediate resolution, late room readiness, elevator failures, and luggage delays, this was an unacceptable start to a stay at this price point.
Stayed 8 nights in Dec 2025

2/10 Terrible

arlene

Travelled with family
Liked: Amenities
phone not working, requests for robe, water, tea either came one day later or never, no room cleaning DONE had to request after returning back to the hotel late afternoon, rude front desk staff
Stayed 2 nights in Dec 2025

4/10 Poor

Keyur

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel is new, but staff in general felt very cold and not helpful at all. They charge valet fee of $60 per night but the valet service was slow. One of the valet service member was extremely rude to me and told me park somewhere else. Went and complained to the front desk but they didn’t do anything. Check in guy was very cold and anything I ask there general reply is no we can’t help. Pool area was good and son enjoyed it. Room was kind of small and didn’t have a sofa, just couple of chairs. Bathroom was modern with Toto seats. Location was little far from Waikiki area.
Stayed 6 nights in Dec 2025