2/10 Terrible
Rhianan
Dec 9, 2025
Disliked: Cleanliness, staff & service, amenities
I’ve stayed at this hotel four times now, and unfortunately each stay has been worse than the last. I’ve tried all room types, and strangely the more expensive the room, the poorer the experience.
Most recently, we stayed in the loft, which clearly hadn’t been cleaned or properly turned over. The room was dusty, poorly maintained, and the kitchenette was dirty. The fridge smelled and hadn’t been cleaned at all. We had to request housekeeping to come back and re-clean several areas. While they did what they could, the room still wasn’t at an acceptable standard.
On our second night, we kept hearing noises and eventually discovered a mouse running through the room. We had to leave at 2 a.m. to switch rooms. When we informed the night receptionist, his response was, “What do you want me to do, its Amsterdam” accompanied by a smirk. He did move us after we insisted on not returning to the loft, but the room we were given was also dusty and poorly maintained.
Sadly, this seems to be the direction the hotel is heading. My stay in August was already showing similar issues, minus the mouse and overall the standards have dropped significantly over the past year. I was a big fan of this hotel and have made several recommendations after this stay I will not be returning.
In conclusion I would recommend you stay in a bigger chain hotel who maintain cleaning standards and don’t use the excuse of mice in the city to excuse mice in your room.
Rhianan
Stayed 2 nights in Dec 2025