2/10 Terrible
Rose
Travelled with family
Oct 26, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This has been my go to room in the area for years. I would stay here multiple times a year, but after this trip I will NEVER be back. I checked in around 11 at night, and everything seemed fine. My room didn't have a microwave, so I went down to ask about it and was told I would either have to give my food to the front desk agent or change rooms, so I changed.
The next room was missing a refrigerator, telephone, front entry lights, and a door lock. I didn't feel safe in the room so I went back to the front desk and showed the receptionist a video of the room. She told me it looked like I had been put in an out of service room, even though she was the same person who had put me in the room 5 minutes earlier. I had to switch and move all our stuff to a third room.
The third room was on the bottom floor right beside the kitchen and across from a storage room, with cars parked just outside the bedroom window. When we used the toilet, the seat slid off and looked like it was never properly attached. By this point, we were exhausted from traveling all day and went to bed.
The manager in the morning simply said sorry, gave me a marginal number of points for the hotel on IHG rewards, and told me she would talk to her manager.
The hotel has been going down, but this was a nightmare of a stay. Had it not been so late, I would have moved to a different hotel.
Rose
Stayed 1 night in Oct 2025