4/10 Poor
Klaudia
Travelled with group
Oct 17, 2025
Receptionist was quite rude and as a 4-start hotel we were slightly confused that we were told to do our check-in online ourselves making this interaction unpleasant and when we came to collet our clothes with the ticket, they originally gave to us, they couldn't find our stuff! Luckily, we were able to point out which luggage was ours, but we felt that it was quite unsafe that they didn't have a system put in place to guarantee that our stuff wasn't just going to be given to someone random. Additionally, they offered us a welcome drink but never actually gave us anything, we realised that we were one of the younger guests at this hotel (aged 20) and therefore maybe the treatment was slightly different, but we were not disturbing or being rude to anyone do deserve this treatment. Our room we were slightly surprised at the conditions and the open plan layout. The pictures and descriptions online are misleading as the bathroom and room were connected with the toilet facing the shower. The decoration of the hotel is old and outdated, with ventilation whatsoever no window or balcony to open, or even a toilet fan. However, the housekeeping staff were absolutely amazing. They cleaned our room every day even if we requested it to be done later, exchanging our towels and organising some of our stuff. Huge thanks to them. I must say that the location was perfect, very easy to get to the Gothic tower and the beach only around an hour away from Sargade Familia by metro.
Klaudia
Stayed 3 nights in Oct 2025

























