8/10 Good
MARCIA
Travelled with partner
Apr 10, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was close to shopping, restaurants and activity, including singing & dancing by what appears to be impromptu performances. Hotel bellhops were polite.
We stayed here after a 10 day cruise. I called to see if we could check in early, we disembarked from the ship 7:30 a.m.
I was told no room was available but we could leave our luggage. We arrived at 8:30 am, dropped off our luggage then went sightseeing. Returned at 12:30 still no rooms available, understandibly. Check-in is at 3:00. But other guest started arriving and were given rooms immediately. Family of 3, with 1 teenage son; 2 more couples traveling together, another couple arrived, all given rooms.
We were sitting in the lobby watching these guest be given rooms before us. I asked Raquel, if our room was ready. She said housekeeping would let her know. Then Raquel left the desk. After 30 minutes and another couple given a room, I went back to the counter & spoke to Eva. I told her we checked in at 8:30 am, it is now 1:00 & they have been assigning rooms to guest who checked in after us. Magically, room is now available.
Another issue, we asked bell hop for directions to Nord bus station. We had an excursion planned that left from the station. We were given incorrect information. What should have been 20 minute walk turned into 40 minutes & we had to ask passer-bys for directions. Fortunately we arrived at the station in time for the excursion.
MARCIA
Stayed 2 nights in Apr 2025