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4.7 out of 5

"I had a wonderful time. Staff were amazing. This hotel was very nice. I would stay again. Clean, good location, quiet, decent gym. " More

By a verified traveller on Mon 18 Nov 2019

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Hotel Description

4.5-star luxury hotel near Clock Tower, connected to a shopping center

Seaside stay

With a stay at this Bocagrande hotel, you'll be within half a mile (1 km) of Bocagrande Beach and 3 miles (5 km) of Clock Tower. Cartagena de Indias Convention Center and San Felipe de Barajas Castle are also within 3 miles (5 km).

Family-friendly fun

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Families will appreciate the children's pool, barbecue grills, and supervised childcare. Relax with a drink at the poolside bar and enjoy perks like free WiFi.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and Egyptian cotton sheets, the 285 guestrooms offer thoughtful touches like pillow menus and bathrobes. Other amenities include free WiFi, 24-hour room service, and LCD TVs with satellite channels.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$140* Per night/room 15 Aug. - 16 Aug.

Club Room, 2 Double Beds, Bay View (Intercontinental)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Suite, 1 King Bed, Ocean View, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room (Intercontinental)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Grand Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Intercontinental Cartagena De Indias ratings based on 12 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Intercontinental Cartagena De Indias

Everyone (8) Couples (2) Family (2)
5 out of 5
I had a wonderful time. Staff were amazing. This hotel was very nice. I would stay again. Clean, good location, quiet, decent gym.

Posted by on 18 Nov. 2019

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Comment from Hotel Management

26 Nov. 2019 by Tatiana Florez

Dear Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena.

5 out of 5

Posted by on 15 Nov. 2019

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Comment from Hotel Management

26 Nov. 2019 by Tatiana Florez

Dear Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena

5 out of 5

Posted by on 14 Aug. 2019

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Comment from Hotel Management

6 Sep. 2019 by Tatiana Florez

Dear Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena

4 out of 5
Liked very much. Rooms spacious pleasant, very clean, everyone was courtesy and helpful

Posted by on 24 Apr. 2019

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Comment from Hotel Management

27 Apr. 2019 by Tatiana Florez

Dear Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena.

5 out of 5
Excellent hotel.Very good location.Buffet very good.Room very well kept

Posted by on 22 Apr. 2019

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Comment from Hotel Management

10 May 2019 by Tatiana Florez

Dear Mr. Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena

5 out of 5
The staff wasn’t as good checking out. The hotel was in a wonderful location.

Posted by on 7 Apr. 2019

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Comment from Hotel Management

10 May 2019 by Tatiana Florez

Dear Mr. Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena.

5 out of 5
The pool was amazing beautiful sunset great location

Posted by on 6 Mar. 2019

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Comment from Hotel Management

7 Mar. 2019 by Tatiana Florez

Dear Mr. Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations Manager InterContinental Cartagena

5 out of 5
Amazing location, great food, service and amenities. Cartagena is simply magical and I can’t wait to come back.

Posted by , from Miami on 2 Jan. 2019

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Comment from Hotel Management

10 Jan. 2019 by Tatiana Florez

Dear Miss. Carolina Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena

2 out of 5
The hotel is nice and clean but front desk stuff is unaccommodating and unhelpfull... never again I dont like bad reviews but this my first and last in Cartagena Intercontinetal Pool to cold, drinks in the pool not good only beers is ok.. service was ok

Posted by , from florida on 27 Aug. 2018

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5 out of 5
Nice hotel looking at the beach and next door to a mall & restaurants. The pool has an excellent panoramic view of the coast. Excellent location.

Posted by , from Miami on 7 Aug. 2018

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About the Intercontinental Cartagena De Indias

Location Bocagrande Carrera 1 No. 5-01, Cartagena, Bolivar 130001

Property Features

Intercontinental Cartagena De Indias offers its guests an outdoor pool, a 24-hour fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Intercontinental Cartagena De Indias. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Cartagena hotel.

  • 1 building
  • 285 guestrooms or units
  • 26 levels
  • Built in 2015
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Rafael Nunez Intl. Airport (CTG) (8.6 km / 5.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Intercontinental Cartagena De Indias offers 285 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer available
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Intercontinental Cartagena De Indias has a restaurant on site.

Late night fare is available from 24-hour room service.

Spa Services

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

No visitors or unregistered guests are allowed in guestrooms.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2021, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: COP 45000 for adults and COP 39000 for children (approximately)
  • Airport shuttle fee: COP 40000 per vehicle (one-way)
  • Self parking fee: COP 8.000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Intercontinental Cartagena
  • Intercontinental Cartagena Indias
  • Intercontinental Indias
  • Intercontinental Indias Hotel
  • Intercontinental Indias Hotel Cartagena
  • Intercontinental Cartagena Indias Hotel
  • Intercontinental Cartagena De Indias Hotel
  • Intercontinental Cartagena De Indias Cartagena
  • Intercontinental Cartagena De Indias Hotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Intercontinental Cartagena De Indias offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.