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4.5 out of 5

"Excellent view, nice room. Beside a good mall with cashiers. " More

By a verified traveller on Tue 28 Jan 2020

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Hotel Description

4.5-star luxury hotel near Bocagrande Beach

Close to the beach

With a stay at this Bocagrande hotel, you'll be within half a mile (1 km) of Bocagrande Beach and 2 miles (3 km) of San Pedro Claver Church and Convent. Clock Tower and Plaza Santo Domingo are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 2 restaurants, and 3 outdoor pools are all featured at this luxury hotel. Traveling on business? Take advantage of the free WiFi in public areas, conference center, and conference space. Enjoy the health club and unwind at the poolside bar and bar/lounge.

Free WiFi, iPod docks

The 285 individually decorated guestrooms offer free WiFi and iPod docks. Other amenities include 24-hour room service, LCD TVs, and minibars.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$200* Per night/room 3 Sep. - 4 Sep.

Regency, Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Ocean View (Regency)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hyatt Regency Cartagena ratings based on 10 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hyatt Regency Cartagena

Everyone (7) Couples (1) Family (2)
5 out of 5
Excellent view, nice room. Beside a good mall with cashiers.

Posted by on 28 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by General Manager

Greetings from Hyatt Regency Cartagena! I am glad to know that your stay was memorable and you liked all our facilities. I hope you can visit us the next time your plans bring you to the Fantastic Cartagena. Sincerely, Alexandra Bueno General Manager

1 out of 5
I took a 9 hours tour, I came back at 500pm, nobody cleaned the room, no towels, room service from breakfast still at the room by 5pm

Posted by on 13 Jan. 2020

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Comment from Hotel Management

24 Jan. 2020 by General Manager

Greetings from Hyatt Regency Cartagena! We appreciate you taking the time to share your comments and experiences with us, we very much value your feedback. I would like to extend my most sincere apology for this inconvenience during your recent stay with us. At Hyatt Regency Cartagena, we pride ourselves on giving 100% every day to ensure that our customers’ needs are being met. I want to thank you for bringing this issue to our attention. We have taken the corrective steps to avoid that this type of situation could happen again in the future. It is something that should have never happened in the first place. I hope that we can have another opportunity to welcome you back again in the near future. Sincerely, Daniel Dolatre General Manager

5 out of 5
This was one of the better trips that I have been on and it is due in big part to the Hyatt Regency. The hotel was nice and clean from the lobby, elevators, and waiting areas. The hotel restaurant offers a fantastic view and great service. Service was all around great from all staff - those at the desk to the cleaning staff. The rooms were immaculate and well taken care of. The room service was also phenomenal. The hotel is walking distance to the beach and to the old, walled city. If I travel to Colombia again I will seriously reconsider staying here again.

Posted by on 21 Oct. 2019

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Comment from Hotel Management

22 Oct. 2019 by General Manager

Greetings from Hyatt Regency Cartagena! We appreciate you taking the time to share your comments and experiences with us, we very much value your feedback. I am glad to hear you had a wonderful experience during your stay in our Hotel. I hope you had the chance to enjoy and explore this unique destination. May I take this opportunity to thank you for choosing Hyatt Regency Cartagena as your preferred choice of stay. Do let us know if we can be of any assistance to you in the future with any bookings here in Cartagena. I hope we can have the opportunity to welcome you again in the near future. Sincerely, Daniel Dolatre General Manager

5 out of 5

Posted by on 6 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by General Manager

Greetings from Hyatt Regency Cartagena! Thank you for taking the time to answer our online survey. I am glad you had a great overall experience during your stay in our hotel. I hope you had the chance to enjoy and relax in this unique destination. Sincerely, Daniel Dolatre General Manager

5 out of 5

Posted by on 5 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by General Manager

Greetings from Hyatt Regency Cartagena! Thank you for taking the time to answer our online survey. I am glad you had a great overall experience during your stay in our hotel. I hope you had the chance to enjoy and relax in this unique destination. Sincerely, Daniel Dolatre General Manager

4 out of 5

Posted by on 13 Jul. 2019

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5 out of 5
I like the hotel , clean and very good the price! 👍

Posted by on 17 Jun. 2019

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5 out of 5
very nice hotel. service was excellent everywhere, Arley the lifeguard was very friendly. He recommended things to do in Cartagena. stephanie in the buffet breakfast was also very kind and helpful. I highly recommend this hotel.

Posted by on 19 Jan. 2019

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5 out of 5
I took my parents for vacation and they are still talking about this amazing hotel ! the view from my room was incredible, the breakfast buffet delicious, beautiful infinity pool, the customer service was excellent! Short distance from the walled city (5-10 m taxi) -which is good because you avoid the evening noise - We had an absolutely wonderful time !- I highly recommend this hotel!

Posted by , from New York on 17 Aug. 2018

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5 out of 5

Awesome in every way

This hotel was a dream. Amazing staff. Comfy rooms and excellent service.

Posted by , from reston, va on 19 Feb. 2018

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Property Features

Hyatt Regency Cartagena offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 12917 square feet (1200 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury Hyatt Regency Cartagena. Parking is available for a fee. This 4.5-star Cartagena hotel is smoke free.

  • 285 guestrooms or units
  • 42 levels
  • 2 dining venues
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 2016
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Rafael Nunez Intl. Airport (CTG) (6.8 km / 4.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Regency Cartagena offers 285 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Kokaú - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Amacagua Lounge - Onsite lobby lounge. Open daily.

Kokaú Bar - This wine bar serves light fare only. Open daily.

Amacagua Grill & Bar - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

Spa Services

  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Number of treatment rooms 6
  • Sports massage
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hyatt Regency Cartagena

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR - Hyatt
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2021, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: COP 79000 per person (approximately)
  • Self parking fee: COP 90000 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Regency Cartagena Hotel
  • Hyatt Regency Cartagena Hotel
  • Hyatt Regency Cartagena Cartagena
  • Hyatt Regency Cartagena Hotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.