Based on 1407 reviews TripAdvisor Traveller Rating 4.5 out of 5

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Hotel Description

4.5-star luxury hotel near Puerta del Reloj

In Cartagena

A stay at this Bocagrande hotel places you within half a mile (1 km) of Bocagrande Beach and 2 miles (3 km) of Puerta del Reloj. San Pedro Claver Church and Convent and San Felipe de Barajas Castle are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 2 restaurants, and 3 outdoor pools are all featured at this smoke-free hotel. Traveling on business? Take advantage of the free WiFi in public areas, conference center, and conference space. Enjoy the health club and unwind at the poolside bar and bar/lounge.

Free WiFi, iPod docks

The 261 guestrooms feature thoughtful touches like bathrobes and slippers, as well as free WiFi and iPod docks. 24-hour room service, LCD TVs, and minibars are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$147 per night

Regency, Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Ocean View (Regency)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Reviews from Trip Advisor

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Property Features

Hyatt Regency Cartagena offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 12917 square feet (1200 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury Hyatt Regency Cartagena. For a fee, parking is available. This 4.5-star Cartagena hotel is smoke free.

  • 261 guestrooms or units
  • 42 levels
  • 2 dining venues
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 2016
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cartagena (CTG-Rafael Nunez Intl.) (6.8 km / 4.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Regency Cartagena offers 261 air-conditioned accommodations with iPod docking stations and minibars. Beds feature Egyptian cotton sheets. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Egyptian cotton linens
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Kokaú - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Amacagua Lounge - Onsite lobby lounge. Open daily.

Kokaú Bar - This wine bar serves light fare only. Open daily.

Amacagua Grill & Bar - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

Spa Services

  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Number of treatment rooms 6
  • Sports massage
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: COP 79000 per person (approximately)
  • Self parking fee: COP 90000 per day
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.