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Hotel Description

3.5-star beachfront property with 5 restaurants

On the beach

Within 6 miles (10 km) of this Cayo Santa Maria property, you'll find Playa Las Gaviotas and Cayo Santa Maria Dolphinarium.

All-inclusive

This property features 5 restaurants, 2 outdoor tennis courts, and an outdoor pool. Enjoy the health club and free perks like buffet breakfast and free self parking. There's a beach bar on site, and a 24-hour front desk and concierge services are also provided.

Satellite TV

The 378 guestrooms have TVs with satellite channels and offer minibars and coffee/tea makers. Hair dryers, safes, and phones are also available.

Junior Suite (Sanctuary)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive ratings based on 1 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 1.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

Everyone (1)
1 out of 5

Posted by on 21 Jul. 2020

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Comment from Hotel Management

29 Jul. 2020 by General Manager

Dear Guest, Thank you for taking te time to rate us. We are sad to know we did not achieved your expectations. We wonder what might happened. Your opinion is our clue to keep improving day by day. Please, do not hesitate to contact us to tell us more about your experience. We will be happy to assist you. Moreover, you can always reach our customer service department during your stay, we will be happy to help you with anything you might need. Thank you for choosing us. Best regards, General Manager

About the Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

Location Cayo Santa Maria, Cayo Santa Maria, Villa Clara 52610

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive offers its guests an outdoor pool, outdoor tennis courts, and a health club. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a swim-up bar, and a bar/lounge. Free breakfast is available daily. Public spaces have WiFi for a fee. A terrace, tour/ticket assistance, and multilingual staff are also featured at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cayo Santa Maria property.

  • 378 guestrooms or units
  • 2 levels
  • 2 buildings
  • 5 dining venues
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Smoking in designated areas

Internet

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free parking nearby

Transport

  • Parking: Free self parking

Room Amenities

Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive offers 378 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • Television
  • Satellite channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 10 AM.

FLAVORS - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours.

MEXICANA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

EMPORIUM - This restaurant specializes in international cuisine and serves dinner only. Open daily.

GRAZIE - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

TESICO - This restaurant specializes in international cuisine and serves dinner only. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Pet Policy

  • Pets and service animals are not allowed at Sanctuary at Grand Memories Santa Maria - Adults Only - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 between bookings.

  • No elevators
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 1 per hour (rates may vary)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sanctuary Grand Memories Santa Maria Adults All Inclusive
  • Sanctuary Grand Memories Santa Maria Adults All Inclusive

You should know

  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.