This site uses cookies and similar technologies to analyse traffic, personalise content and ads, and provide social media features.Learn more and adjust settings.
Hotel near Charleston Coliseum & Convention Center in Charleston
City center stay
With a stay at this Charleston hotel, you'll be steps from Avampato Discovery Museum and Clay Center for the Arts and Sciences. Children s Theatre of Charleston and Callen McJunkin Gallery are also within half a mile (1 km).
Free perks
A gym is featured at this hotel, along with free self parking. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Luggage storage is provided and the front desk is staffed around-the-clock.
Quality Inn & Suites ratings based on 23 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Quality Inn & Suites
Everyone (10)Couples (2)Family (8)
5 out of 5
Great staff!
Posted by ROBERT on 9 Dec. 2023
Was this review helpful to you?
Comment from Hotel Management
10 Dec. 2023
by Customer Service
Thank you for the fantastic rating, Robert!We strive to make all of our guests feel welcome and relaxed during their time at Quality Inn & Suites (West Virginia)! We can't wait to see you again soon.
3 out of 5
The vending machines were horrible. Pool was nasty outside. Seem to not be safe place. It was clean.
Posted by Deborah on 1 Dec. 2023
Was this review helpful to you?
Comment from Hotel Management
5 Dec. 2023
by Customer Service
Deborah, we appreciate your feedback and are thankful that you found our cleanliness up to standard. We take your concerns about the sanitation of the pool and the vending machines seriously and will address these issues for improvement. The safety of our guests is also a top priority; it's regrettable to hear your perceived feelings about this were not met. We look forward to the opportunity to serve you better in the future.
4 out of 5
Staff was excellent. Property needs an upgrade. Poor room lighting. None entering the room. Plenty of space. Add a desk. Excellent refrigerator. Hallway needs a better paint job. Add a business center with at least a computer and a printer. Bed was very comfortable. Easy access to public transportation and to downtown. Add diet soda to the vending machine for diabetics.
Posted by Author on 27 Nov. 2023
Was this review helpful to you?
Comment from Hotel Management
28 Nov. 2023
by Customer Service
Author, thank you for taking the time to share your feedback. It's wonderful to hear that our team members impressed you and that you found the room spacious and appreciated our excellent refrigeration. Also, we're glad you found our location convenient with easy access to public transport and downtown.We acknowledge your concerns about room lighting, aesthetic considerations in the hallways, the availability of certain facilities, and the desire for a wider variety within the vending machine options. We are constantly striving to improve our amenities based on our guest's comments.Thank you for appreciating the comfort of the bed at Quality Inn & Suites. We hope to have the opportunity to serve you again and show our commitment to improving guest experience.
5 out of 5
Posted by Platte on 29 Jul. 2023
Was this review helpful to you?
Comment from Hotel Management
18 Aug. 2023
by Customer Service
Thank you for this excellent rating, Platte!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Quality Inn & Suites (West Virginia)! We'd love to host you again someday for yet another unforgettable visit.
5 out of 5
Customer service was friendly courteous and helpful.
Posted by TODD, from Akron on 17 Oct. 2022
Was this review helpful to you?
Comment from Hotel Management
17 Oct. 2022
by Front Desk Team
Todd, Wow! Thank you for the 5-star review and for selecting the Quality Inn & Suites Charleston for your travels. We're thrilled you enjoyed our friendly and helpful staff.
4 out of 5
Posted by Reverend Joe on 3 Sep. 2021
Was this review helpful to you?
5 out of 5
Posted by Tracee on 17 Aug. 2021
Was this review helpful to you?
4 out of 5
Lobby and entrance were dirty and in poor condition (door glass was broken and covered in trash bags). Room was ok.
Posted by a verified traveller on 30 Jun. 2021
Was this review helpful to you?
3 out of 5
Leaves a lot to be desired. Room not clean; Toilet is very short so it is difficult to get up and down; bed isn’t too bad. No maid service. I wouldn’t stay there again.
The following facilities are closed on Sunday, Monday, Tuesday, Friday, and Saturday:
Indoor pool
Property Features
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. The business-friendly Quality Inn & Suites also features a fitness center, coffee/tea in a common area, and a television in a common area. Self parking is free. This Charleston hotel is smoke free.
1 building
140 guestrooms or units
9 levels
Meeting rooms
Buffet breakfast (free)
Coffee in lobby
Front desk (24 hours)
Storage area for luggage
Television in lobby
Elevator
No smoking on site
Internet
Available in all rooms:
High-speed internet access
, Internet access (surcharge)
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Free self parking
, Free RV, bus, truck parking
Transport
Train station: Charleston Station (0.9 km / 0.6 mi)
Parking: Free self parking and RV/bus/truck parking
Room Amenities
Quality Inn & Suites offers 140 air-conditioned accommodations with irons/ironing boards. Cable television is provided. Bathrooms include shower/tub combinations. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.
Television
Cable channels
Refrigerator
Microwave available
Shower and tub combination
Rollaway beds (surcharge)
Housekeeping (daily)
Local calls (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 18 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for USD 10.00 per night.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in.
For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Children stay free
Debit cards
Staffed front desk
Smoke detector
Children stay free 18
Credit card pre-authorization
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Masks are compulsory at the property
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Rollaway bed fee: USD 10.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Best Western Charleston Plaza
Motel 6 Charleston WV Hotel
Best Western Charleston Plaza Hotel
6 Charleston WV
Quality Inn Charleston
Quality Charleston
Quality Inn & Suites Hotel
Quality Inn & Suites Charleston
Quality Inn & Suites Hotel Charleston
You should know
Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
There was an error importing /Charleston-Hotels-Quality-Inn-&-Suites.h856218-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Charleston-Hotels-Quality-Inn-&-Suites.h856218-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
