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Charlottetown Inn & Conference Centre

3.5 star property
3.5-star hotel in Downtown Charlottetown, connected to the convention center

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Photo gallery for Charlottetown Inn & Conference Centre

Indoor pool
Renovated 1 Queen Bed Suite - Main Building | Private kitchen
Property entrance
Lobby
Renovated 1 Queen Bed - Main Building

Reviews

5.8 out of 10

Popular amenities

  • Gym
  • Breakfast included
  • 24/7 front desk
  • Pet-friendly
  • Pool

Explore the area

View in a map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Place, Historic Charlottetown Waterfront
    ‪5 min walk‬
  • Place, Confederation Centre of the Arts
    ‪7 min walk‬
  • Place, Charlottetown Port
    ‪8 min walk‬
  • Airport, Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

View all photos for Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard 1 King Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre

  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building

  • Sleeps 4
  • 2 Double Beds

View all photos for Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building

  • Sleeps 3
  • 1 King Bed

View all photos for Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Charlottetown

City center stay.At this Downtown Charlottetown hotel, you'll be within a 5-minute walk of St. Paul's Church and Public Archives and Records Office. Province House National Historic Site of Canada and The Mack are also within half a mile (1 km).

What's nearby

  • Historic Charlottetown Waterfront - 5 min walk - 0.5 km
  • Victoria Row - 5 min walk - 0.5 km
  • St. Dunstan's Basilica - 5 min walk - 0.5 km
  • Confederation Centre of the Arts - 7 min walk - 0.6 km
  • Charlottetown Port - 8 min walk - 0.7 km

Getting around

  • Charlottetown, PE (YYG) - 12 min drive

Restaurants

  • ‪Hunter's Ale House - ‬4 min walk
  • ‪Receiver Coffee Co. The Brass Shop Roastery & Breadworks - ‬6 min walk
  • ‪Water Prince Corner Shop - ‬7 min walk
  • ‪Hopyard - ‬6 min walk
  • ‪Moe’s Latte - ‬3 min walk

About this property

Charlottetown Inn & Conference Centre

3.5-star hotel in Downtown Charlottetown, connected to the convention center
Charlottetown Inn & Conference Centre offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Free breakfast is served daily. Charlottetown Inn & Conference Centre also features a vending machine, laundry facilities, and express check-out. Free self parking is available.

This 3.5-star Charlottetown hotel is smoke free.

  • 143 guestrooms or units
  • 3 levels
  • 2 buildings
  • Meeting rooms
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • No smoking on site
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from April 16 2025 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per pet, per day
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 17 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • Up to 17 children stay free in the same room as the parent or guardian when using exisiting bedding.

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Reviews

Charlottetown Inn & Conference Centre Reviews

5.8

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness
Rating 10 - Excellent. 209 out of 1464 reviews
Rating 8 - Good. 293 out of 1464 reviews
Rating 6 - Okay. 336 out of 1464 reviews
Rating 4 - Poor. 312 out of 1464 reviews
Rating 2 - Terrible. 314 out of 1464 reviews

Reviews

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place in C’town

We very much enjoyed our stay at this place which was clean and very convenient to getting around in Charlottetown. Would definitely stay here again.
Stayed 4 nights in Jul 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 2 nights in Aug 2025

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy, and we stayed in the rooms across the street at the Convention Center, where there was plenty of free parking. Our room had two queen beds, cable TV, a microwave, a mini refrigerator, and a single-cup coffee maker. There was also a table with two chairs, which was convenient. Also, an ice machine and coin laundry on second floor. Breakfast was served in the main building, accessible by an underground tunnel. Even though the property is undergoing renovations, the grounds and site were kept clean and well maintained. Breakfast included the usual options: bagels, muffins, toast, yogurt, cereal, a waffle-making station, boiled eggs, tea, coffee, juice, and fruit. My only suggestion would be to add gluten-free options—otherwise, guests with dietary restrictions may want to bring their own breakfast. There is also a pool on site in the main building, although we didn’t check it out during our stay. The location is excellent—you can walk to just about anywhere. The price point was fantastic, and the staff were both friendly and efficient. While the rooms are a little outdated, it’s clear that renovations are underway to improve the space. Overall, this isn’t the Ritz-Carlton, but it had everything we needed at a great value. For the price and location, I’d definitely recommend it!
Stayed 2 nights in Aug 2025

4/10 Poor

Rachel

Business traveller, Travelled with partner
Disliked: Amenities
A lot of inconveniences.
Stayed 3 nights in Aug 2025

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dampened our PEI visit,Charlottown Inn website did not show facility in true light. We are seniors in a facility across the street with a tunnel to get to main office ,pool,breakfast We left early didn't even stay fir brkfast. Air conditioning was niosey in a makeshift window setup that room could have been broken itto. No gand soap at bathroom sick to even wash hands This experience was absulutly Awful Couldn't get out of there fast enough This day was our Anniversary and we were absolutely horrified we had to stay in this delapidated place across the street for this amount of cost let alone had to keave funds $200. for if we caused damages Non like the normal other hotel deposits A d then wait 3 business days to get rei.bursed. The information ticket for breakfast chit was A photocopy cut out piece of little paper that we had to present at breakfast. This in itself was a deterrent along with the underground walkeay tunnel to go to the main building for breakfast. Absolutely would never recommend any Conference to be held in such a terrible facilityatmophere!!!
Stayed 2 nights in Aug 2025

2/10 Terrible

Bonnie, Charters Settlement

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was old outdated and smelly. Not worth $200. Like to ask for a discount if 80$ Staff that check us in was nice but would not stay there until they updated it agsim. Felt like stepping into a 70 s hotel yuk
Stayed 1 night in Aug 2025

6/10 Okay

Bruce

Travelled with partner
Liked: Staff & service
The hotel is average. In our room it was ok. Nothing special. There were some stains on the carpet, a hole in a curtain. The air conditioner was a window unit and you could not close the curtains to use the air conditioner. There are signs that say they are doing renovations but from a neighbor who stayed there a few years ago , they were doing renovations then. An average hotel.
Stayed 2 nights in Aug 2025

6/10 Okay

Kim

Stayed 1 night in Aug 2025

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families.
Stayed 1 night in Aug 2025

2/10 Terrible

Maryetta E

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ROOM HAD STAIN IN THE CARPET ....
Stayed 1 night in Aug 2025

10/10 Excellent

René

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Steven

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel sucks. its dirty, smelly and worst of all very expensive
Stayed 1 night in Aug 2025

8/10 Good

gabriela

Travelled with family
Liked: Cleanliness, room comfort

Outdated but clean and nice location

Rated 4 stars because it was one of the cheapest but also even though it was outdated the hotel, it was clean ! And the most important thing , it was only 2 blocks walking distance from downtown! So not crazy expensive and good location 👍
Stayed 4 nights in Aug 2025

8/10 Good

Anthony David

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very convenient location, breakfast was ok, but edible. Staff were nice people. Definitely being renovated. Little bit messy in areas.
Stayed 3 nights in Aug 2025

6/10 Okay

Mireille

Travelled with group
Liked: Amenities
They should get rid of the carpet
Stayed 2 nights in Aug 2025

4/10 Poor

Eleanor

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
The room was clean and the bed comfortable. However, I paid extra for a renovated room. The entire hotel is posted with ‘under renovation’ signs. Our room was not renovated. At best it was mid renovation. I was told it had new flooring. The beds had no headboard. The tub and tile were old with mildew stains. There was paint slopped over every door handle, hinge, door jam, bathroom vanity. And what ever surface had received this sloppy paint job was already starting to chip. This was not the level of quality expected of a $300 per night room. There are much better options in downtown Charlottetown for this price. Quality Inn and Hotel on Pownell to mention a couple.
Stayed 2 nights in Aug 2025

6/10 Okay

Barbara

Travelled with family
Disliked: Property conditions & facilities
We booked the renovated queen bed room however it was not done very well, countertop had pieces missing, plugs were not attached to the walls properly, painting job was not well done and some mouldings in the bathroom not attached properly
Stayed 1 night in Aug 2025

6/10 Okay

Aimee, Newbridge

Travelled with family
Disliked: Property conditions & facilities
For being newly renovated it was in poor condition. The walls had noticeable damage. There is a microwave and fridge. But the hotel on north side is not secure out front. Positive: laundry. Wifi was non existent and no meat in breakfast. Good water pressure.
Stayed 2 nights in Aug 2025

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

We enjoyed being able to walk to bars/restaurants. We were in the remodeled side but the bathroom could use improvement.
Stayed 2 nights in Aug 2025

8/10 Good

Kimberley

Travelled with family
Convenient to walk to downtown. Property was under renovation according to signage. Never saw any work being done. Rooms need updating, odour in the room possibly because of carpet. Comfortable for our use. Stayed here years prior and definite decline in service and overall condition.
Stayed 3 nights in Aug 2025

10/10 Excellent

brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean under renovations but very well organized
Stayed 1 night in Aug 2025

6/10 Okay

Susanna

Travelled with family
Liked: Cleanliness, staff & service
It was a little further to main action than expected
Stayed 2 nights in Aug 2025

4/10 Poor

Susanna

Disliked: Property conditions & facilities
The first night was horrible as there was a nois
Stayed 2 nights in Aug 2025

2/10 Terrible

Jessica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible overall, especially for the price paid ($275 with tx). Our room was in shambles and we had no AC - all other rooms had a window unit except ours. It also does state on their website that there is AC. We arrived at 1am and with two sleeping kids, not worth going back to the reception, which was across the street, to then change rooms… there was mold in the tub and overall a very run down hotel. Breakfast was okay, pool was nice. I am ashamed of having been a customer at this hotel and cannot believe they would host conferences there (I would quit on the spot if my company took me there). This is a 1.5star, definitely not a 3.5.
Stayed 1 night in Aug 2025

4/10 Poor

Pamela

Stayed 3 nights in Aug 2025