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Charlottetown Inn & Conference Centre

3.5 star property
3.5-star hotel in Downtown Charlottetown, connected to the convention center

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Photo gallery for Charlottetown Inn & Conference Centre

Lobby
Indoor pool
Renovated 1 Queen Bed Suite - Main Building | Private kitchen
Fitness studio
Premium bedding, in-room safe, blackout drapes, iron/ironing board

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Place, Victoria Row
    ‪5 min walk‬
  • Place, Confederation Centre of the Arts
    ‪7 min walk‬
  • Place, Charlottetown Port
    ‪8 min walk‬
  • Airport, Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

View all photos for Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard 1 King Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre

  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building

  • Sleeps 4
  • 2 Double Beds

View all photos for Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building

  • Sleeps 3
  • 1 King Bed

View all photos for Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Charlottetown

City center stay.At this Downtown Charlottetown hotel, you'll be within a 5-minute walk of St. Paul's Church and Public Archives and Records Office. Province House National Historic Site of Canada and Historic Charlottetown Waterfront are also within half a mile (1 km).

What's nearby

  • Historic Charlottetown Waterfront - 5 min walk - 0.5 km
  • Victoria Row - 5 min walk - 0.5 km
  • St. Dunstan's Basilica - 5 min walk - 0.5 km
  • Confederation Centre of the Arts - 7 min walk - 0.6 km
  • Charlottetown Port - 8 min walk - 0.7 km

Getting around

  • Charlottetown, PE (YYG) - 10 min drive

Restaurants

  • ‪Hunter's Ale House - ‬4 min walk
  • ‪Receiver Coffee Co. The Brass Shop Roastery & Breadworks - ‬6 min walk
  • ‪Water Prince Corner Shop - ‬7 min walk
  • ‪Hopyard - ‬6 min walk
  • ‪Leonhard's Cafe & Bakery - ‬5 min walk

About this property

Charlottetown Inn & Conference Centre

3.5-star hotel in Downtown Charlottetown, connected to the convention center
Charlottetown Inn & Conference Centre offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Free breakfast is served daily. Charlottetown Inn & Conference Centre also features a vending machine, laundry facilities, and express check-out. Free self parking is available.

This 3.5-star Charlottetown hotel is smoke free.

  • 143 guestrooms or units
  • 3 levels
  • 2 buildings
  • Meeting rooms
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • No smoking on site
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from April 16 2025 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per pet, per day
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 17 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • Up to 17 children stay free in the same room as the parent or guardian when using exisiting bedding.

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Charlottetown Inn & Conference Centre Reviews

Reviews

5.8
Rating 10 - Excellent. 221 out of 1491 reviews
Rating 8 - Good. 301 out of 1491 reviews
Rating 6 - Okay. 340 out of 1491 reviews
Rating 4 - Poor. 313 out of 1491 reviews
Rating 2 - Terrible. 316 out of 1491 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

Reviews

6/10 Okay

Ed

Liked: Staff & service
Did not have breakfast No heat control
Stayed 1 night in Oct 2025

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under renovation at the time of my stay.Going to be real nice when they finish.
Stayed 1 night in Sep 2025

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place under construction but all things were working well Good pool Good breakfast Easy parking Very friendly staff
Stayed 1 night in Oct 2025

6/10 Okay

david

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant in hotel was very nice had dinner and breakfast when I stayed
Stayed 1 night in Sep 2025

6/10 Okay

Sonia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel en rénovation,nous avons pris une chambre rénovée mais la seule différence était que le tapis avait été enlevé. Le lit était très inconfortable. Déjeuner avec pain, bagel gaufre ,très ordinaire.
Stayed 2 nights in Oct 2025

10/10 Excellent

Fidele

Stayed 1 night in Oct 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities
Good value close to downtown. Has a pool and is being renovated.
Stayed 1 night in Oct 2025

4/10 Poor

Ginette

Travelled with family
Disliked: Property conditions & facilities
The hotel was "under a reno". Obvious areas construction related were seen, but there were things that were a concern in our room. It is definitely an older facility in much need of updating. No issue with staff though, and breakfast was pretty typical.
Stayed 1 night in Oct 2025

6/10 Okay

Allan

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Room was just average and a lot of renovations going on. Had a smell throughout the hotel. Was ok for a night to rest your head. Breakfast was just minimal.
Stayed 2 nights in Oct 2025

6/10 Okay

Kendra

Travelled with family
Liked: Cleanliness, staff & service
The area is right downtown Charlottetown so is very safe.
Stayed 2 nights in Oct 2025

4/10 Poor

Charles-hubert

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Humide Bouffe fad
Stayed 1 night in Oct 2025

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very inexpensive, has a pool and free breakfast (with limited options) and it's right down town! Loved it!
Stayed 2 nights in Oct 2025

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great parking! Loved the location! Great staff!
Stayed 1 night in Sep 2025

4/10 Poor

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I know work is going on at the hotel but even besides that it was horrible. The old building smells of smoke everywhere. Smoke. They tried smoke blocker but it isn't working. I have stayed in many hotels and this is easily one of the worse I have stayed at. Breakfast was ok and the staff friendly though.
Stayed 1 night in Oct 2025

6/10 Okay

Bruce

Stayed 1 night in Oct 2025

10/10 Excellent

Eleanor

Stayed 1 night in Oct 2025

6/10 Okay

Donna

Disliked: Property conditions & facilities

Wouldn't stay here again

I didn't realize the "North Building" was actually a separate building. We were in room 157 which was supposed to be an updated room but the repairs completed in the bathroom were terrible. The bathroom door wouldn't close, the railing in the tub was rusted, the toilet paper holder came off the wall each time it was used, the tile was chipped - the workmanship was terrible. It was a non smoking room but the bureau that housed the mini fridge absolutely reeked of cigarette smoke each time the door to get into the fridge was opened. It was terribly noisy and that might have been reduced if there was a door at the end of the hallway leading from the rooms to the entrance. I would have tried the pool but would have either had to cross the street or take the underground tunnel to get to it.
Stayed 1 night in Sep 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
nice and quite
Stayed 1 night in Oct 2025

6/10 Okay

JODY

Stayed 1 night in Oct 2025

4/10 Poor

Natasha

Stayed 1 night in Sep 2025

6/10 Okay

Brooke

Stayed 1 night in Oct 2025

2/10 Terrible

Tyler

Business traveller
Disliked: Staff & service, property conditions & facilities
Ramp at the back entrance is not secure. My partner tried to go to the car and the ramp was not centered. When she stepped out the door she stepped on the side of the ramp and sprained her ankle and cut open her knee. Called the hotel for baind aids and icebag, they brought a first aid kit with no braid aids in it and a ziplock bag, told us to go up a floor if we wanted ice for her sprained ankle. When we went to check out we told the staff at the experience we had and as we were leaving we heard the women working laugh at us. Absolutely terrible experience with the staff. Won't be stay here again.
Stayed 1 night in Oct 2025

6/10 Okay

Brad

Travelled with partner
Disliked: Property conditions & facilities
Parking was descent, very close to main streets....hotel was under renovation and felt like you were in construction zone where room was located....room was very quiet during sleeping hours also room was clean and of good size. Also a positive point to mention is some jewelry was left behind accidentally and the staff recovered it and turned it into the lost and found. Very high regards for the honesty and integrity of the staff for this.
Stayed 1 night in Oct 2025

2/10 Terrible

Ian

Stayed 1 night in Oct 2025