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The Old House Hotel & Spa

3.5-star property
1730 Riverside Lane, Courtenay, BC 1-855-887-0424
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3.9 out of 5
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See all 10 Travelocity Reviews

"The heating in the room was not working adequately. The room was very hot even with no heat on. I appreciate it when a hotel has a variety of pillows ... " More

By a verified traveller on Tue 12 Nov 2019

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Hotel Description

3.5-star eco-friendly hotel near Crown Isle Resort and Golf Community

Oceanside stay

You'll be within 3 miles (5 km) of Crown Isle Resort and Golf Community and 6 miles (10 km) of Blue Moon Winery with a stay here. Comox Golf Club and Filberg Heritage Lodge and Park are also within 6 miles (10 km).

Business services

2 spa tubs, an outdoor pool, and a fitness center are all featured at this eco-friendly hotel. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free WiFi in public areas. A garden, a computer station, and luggage storage are also on offer.

Free Internet, fireplaces

Boasting fireplaces, the 79 guestrooms also offer free WiFi and flat-screen TVs. Other amenities include free wired Internet, microwaves, and separate bathtubs and showers.

Deluxe Studio, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$310* Per night/room 5 Aug. - 6 Aug.

Suite, 1 Bedroom (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Accessible Suite - Barrier Free

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Old House Hotel & Spa ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Old House Hotel & Spa

Everyone (5) Couples (1) Family (1)
3 out of 5

Posted by on 16 Mar. 2019

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Comment from Hotel Management

1 May 2019 by Davik

Dear Traveler, Thank you for staying with us and for taking the time to review us. We hope you'll be back soon. Kind regards, David

3 out of 5
Check in was terrible. Staff was nice but one person on. Sat in a chair for almost 25 minutes waiting for one couple to get through the process.

Posted by on 16 Mar. 2019

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Comment from Hotel Management

30 Apr. 2019 by Davik

Dear Traveler, Oh my, that is far too long to wait. I am very sorry, as our front desk is almost always staffed with two people, sometimes more. We will research the date and any extraordinary occurences that might have happened on that day. I hope we have the opportunity to welcome you back and to demonstrate the front desk service our guests have come to expect and appreciate. Kind regards, David

5 out of 5

Great place to stay!

Pros: Room was great! Studio style had all you needed for a great stay. Hot Tub and amenities were clean and well maintained. Great facility!
Cons: The 'beep' in the elevator as the elevator is very loud. I understand why it's there but could be turned down a notch or two!
Location: Nice walkway along the river. Locals restaurant was awesome! Mickey D's across the street. On a main connector to everything.
A great place to stay! Great guest experience and even if it was not the employees 'job' they had a 'can do' attitude and ensured warm hand off to someone who could help. Huge gratitude piece that made you feel valued, significant, and connected. Will stay again...

Posted by on 29 Nov. 2015

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Comment from Hotel Management

4 Dec. 2015 by Tansy

Thank you for taking the time to write a review of our Hotel. We take great pride in making our guests feel welcome and at home. we look forward to hosting you again on future visits.

5 out of 5

The front desk staff were excellent--very friendly and courteous A wonderfull hotel.

Pros: Close restaurants, Free Internet, Quiet, pool & hot tub
A lovely place to say. A quiet place. Nice outdoor pool and hot tub. Newspapers available at the front desk. Very courteous housekeeping staff. Vanessa at the front desk is terrific. Each suite has full supplies in the kitchen and a very comfortable living room with fireplace and T.V. Also T.V. in the bedroom. King size bed is wonderful.

Posted by , from Canada on 31 Dec. 2011

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3 out of 5
The heating in the room was not working adequately. The room was very hot even with no heat on. I appreciate it when a hotel has a variety of pillows - one big one and one thinner.

Posted by on 12 Nov. 2019

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Comment from Hotel Management

12 Nov. 2019 by Davik

Dear Anonymous, Thank you for your review today; we will get right on the heating system maintenance records to identify any issues. If you felt it possible to communicate your room number, it would help us tremendously. Glad you liked your pillows! Often guests leave one with us to ensure they have what they need. Again, thank you for your review and we hope we can welcome you back again, to a room with perfect air! Kind regards, David

4 out of 5

Posted by on 24 Jul. 2019

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Comment from Hotel Management

5 Aug. 2019 by Davik

Dear Anonymous, We thank you for visiting and for this review! We look forward to hosting you again soon! Kind regards, David

5 out of 5
The Old House and Spa Hotel was a lovely room. It was everything a hotel room should be!

Posted by on 23 Apr. 2019

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Comment from Hotel Management

1 May 2019 by Davik

Dear Traveler, Thanks so very much for the five stars. Glad your room was enjoyable and fulfilled your expectations! I look forward to welcoming you back soon! Warm Regards, David

5 out of 5

Very nice

We stayed at the Old House in May 2010 for 8 days. Having a washer and dryer in our room was very handy for the lengthy stay as well as the full kitchen. The room was beautiful. Perfect location...in walking distance to all amenities. Staff was very friendly. Highly recommended and we will be staying again. My only recommendation to the hotel would be to add more equipment in the gym!!

Posted by on 1 Aug. 2010

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3 out of 5

Lots of Potential; Disappointing

This lovely facility continues to have problems with its service offerings. High speed internet connectivity is frequently not available; front desk seems apathetic to this situation. It took the management over five years to purchase a caddy for luggage because the owners could not reach consensus on the style. Come prepared to serve yourself because no one offers to assist with luggage. When I asked for an ice bucket, there was only one available! These people really need to become more customer-focused before competitors sweep them off the map.

Posted by on 28 Jul. 2008

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3 out of 5

Lots of Potential; Disappointing

This lovely facility continues to have problems with its service offerings. High speed internet connectivity is frequently not available; front desk seems apathetic to this situation. It took the management over five years to purchase a caddy for luggage because the owners could not reach consensus on the style. Come prepared to serve yourself because no one offers to assist with luggage. When I asked for an ice bucket, there was only one available! These people really need to become more customer-focused before competitors sweep them off the map.

Posted by on 28 Jul. 2008

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About the The Old House Hotel & Spa

Location 1730 Riverside Lane, Courtenay, BC V9N 8C7

Property Features

The Old House Hotel & Spa offers its guests 2 spa tubs, an outdoor pool, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 1150 square feet (107 square meters). Spa services, barbecue grills, and a garden are also featured at the eco-friendly The Old House Hotel & Spa. Smoking is allowed in designated areas at this 3.5-star Courtenay hotel.

  • 79 guestrooms or units
  • 3 levels
  • 2 buildings
  • 1150 sq ft of conference space
  • 107 sq m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Comox, BC (YQQ-Comox Valley) (10.8 km / 6.7 mi)

Room Amenities

The Old House Hotel & Spa offers 79 air-conditioned accommodations with fireplaces and safes. 32-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Courtenay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Fireplace
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 20 per accommodation, per night
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 2 percent of room rate

The resort fee includes:

  • Pool access
  • Spa tub access
  • Fitness center access
  • Ski storage
  • Bicycle storage
  • Business center/computer access
  • Internet access
  • In-room safe
  • In-room coffee
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • House Village
  • Old House Hotel
  • Old House Village
  • Old House Village Courtenay
  • Old House Village Hotel
  • Old House Village Hotel Courtenay
  • Old Village Hotel
  • Old Village House
  • Village Old House
  • Old House Village Hotel And Spa
  • Old House Hotel Courtenay
  • Old House Courtenay
  • The Old House & Spa Courtenay
  • The Old House Hotel & Spa Hotel
  • The Old House Hotel & Spa Courtenay
  • The Old House Hotel & Spa Hotel Courtenay

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.