I was raised in the area, and remember the hotel differently; less attractive, less safe, less friendly. Though the diversity in the staff is new and noticeable. I believe the owners really promote consistency, and better customer service. The room service crew, was top notch, very personable, respectful and meticulous with their room prep. Breakfast has good variety, I would only say the eggs are less to be desired. Overall, I would recommend to my mother.