4/10 Poor
SCOTT, LONGWOOD
Travelled with pets, Travelled with partner
Jul 31, 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed here several years back for our anniversary, so we decided to go again based on that visit. We booked the same ocean-front Jacuzzi room. Price had gone up but that was expected. This is an edited review, as my first version hit the 1500 character limit, so I'll do my best to cover all the points. Poor maintenance - electronic door lock severely corroded due to salt air, very difficult to get to work, took 5-6 tries on each entry. Room darkening curtains could not darken the room due to their sad imitation of Swiss cheese - sooo many holes, looked like moths had a hay day. Jacuzzi control only partially worked - could not adjust the intensity level, and the only way to turn it off was by the wall switch, which you had to stand up to reach. Chaise lounge chairs outside on the pool deck were battle worn - so many of the vinyl straps were broken you could hardly sit in them. Supposedly a smoke free property with two designated smoking areas, but not enforced (as told to me by the front desk clerk) due to lack of staffing. Such a dramatic difference from our first stay. Very disappointed. Will not be returning.
SCOTT
Stayed 2 nights in Jul 2025