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"The staff (from front desk to cleaners) at Conrad was exceptional. The room looked a bit dated and the shower room could use some maintenance (ie replacing the silicone molding around the shower edges as it was starting to show mould stains) and the black out curtains needed to be replaced as it didn't black out the room. Other than those little issues, the room was big and clean. The cleaning staff were attentive and courteous whenever we saw them in the hallway. The location of the hotel was just off of Nanjing Road Pedestrian Street (20-50m) so very convenient. The metro station was also right around the corner so not far if you prefer to travel via the metro lines. No laundry facility at this location other than the usual drycleaning services offered as most hotels but this is very expensive. We ended up using Easy Life Laundry services as it was cheaper and quicker (usually a 24 hour turnover) to do our laundry and they provided picked up and delivery service from the hotel. The pool and gym facility was modern and big but one feedback is to provide a family room for families so that parents are not separated from young children. I was told my 5 year old son could not come with me to the female change room and that he would have to go through the male change room himself to get change and store his clothes, which was a no go for me. Luckily we already had our swim gear underneath our clothes so we were able to go straight to the pool and change there. "

"Rooms were a good size, but the rooms we had smelled like smoke despite being non-smoking. The staff weren't super helpful or approachable. The buffet breakfast was fairly cheap and great that kids ate free since we had 3 kids and 3 rooms. Great location, walking distance to most main attractions."

"Friendly service. Clean room. Amazing amenities. "

"Goos breakfast and nice staffs. The location is excellent "

"We highly recommend The Eton Hotel. We had a beautiful room facing The Huang Pu river and the city. The building is located close to the city centre and you can admire fantastic views straight after leaving the hotel. The staff at the hotel were amazing. Our room was carefully and beds were made every single day. We were provided with fresh bottled wated. Breakfasts at the hotel were tasty and freshly prepared. My wife especially enjoyed waffles and pancakes. We enjoyed our stay at The Eton. We will surely come back!"

"Good location "