Unfortunately, my experience was marred by misleading information regarding onsite parking. The Expedia listing stated that the hotel had onsite parking with a height restriction, which clearly implied that parking was available at the property. However, upon arrival, I was informed that no onsite parking exists, and I had to make alternative arrangements at significant additional cost.
After a long drive from Kingston Upon Thames, this unexpected inconvenience added stress and disrupted the start of our holiday. Accurate information is essential when planning travel, and I would not have booked this hotel had I known the parking situation.
While the hotel itself was clean, the lack of transparency regarding amenities was disappointing. I hope the property ensures that third-party listings reflect accurate details to prevent similar issues for future guests. I have raised this as a complaint to Expedia.
