4/10 Poor
j.j s.
Jun 26, 2025
Liked: Cleanliness
how do i get in?
getting into my unit was eventful. i reviewed check-in instructions (see pic). no lock at the front door so we went around the back where i found a lock box to the left of the door, as advertised. the code didn’t work for me so i asked my son to give it a shot and it still didn’t work. shortly afterwards a man looked down from the deck above and noticed we were having trouble so he gave us a different code to access the unit. i assumed this was either the property owner or manager. once we were in i submitted a comment to through the app stating that the combo didn’t work but the guy above us gave us the “new” code. after a period of time i got a call stating there was a mixup and i was supposed to be in the upstairs unit, which was clearly occupied. i told him we were good since its just for one night. later he called me back and said the upstairs folks were in the wrong unit and that a cleaning person let them in, and he said the folks upstairs agreed to swap units with us so it would “save me money on cleaning since i’ll only need to clean one unit not two” i thought to myself, are you kidding me? they have clearly been in their unit longer than we have so i’m sure they’ve already made themselves comfortable, used the toilet and probably the bed for at least a nap. This is clearly his problem not mine. ALSO, as you can see from the check-in instructions and pics; nothing indicating a 2nd floor unit, instructions should mention this. he passed the blame to an app update
j.j s.
Stayed 1 night in Jun 2025