I booked this hotel one day prior to my departure from FLL Airport. Being only 10 minutes away was very convenient.
The hotel itself is beautiful and clean.
However, their AC policy made my stay extremely uncomfortable. Guests are not allowed to turn off the AC. When I asked why, I was told it was because of the humidity, and their “solution” was to offer me another blanket. Really? On top of that, if you dare turn it off, you’ll be fined.
I’ve traveled all over the world and have never been subjected to such nonsense. When I called the front desk, I was told I could raise the AC to 68°F… My 8-year-old froze, started coughing, and I was miserable. I never sleep with the AC on, and this made the night unbearable.
For this reason alone, I will never book this hotel again. Beware.
To make matters worse, the customer service at checkout was cold and unprofessional. The front desk agent should have stayed home.
Also...the shower head had very low pressure!