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Hilton Vacation Club MountainLoft Gatlinburg

Property class: 2
Family-friendly stay near Anakeesta

Choose dates to view prices

Photo gallery for Hilton Vacation Club MountainLoft Gatlinburg

An indoor swimming pool with clear glass walls, a hot tub, and a view of the surrounding greenery.
A golf course with a building and parking lot.
A room with a wooden ceiling, large windows with curtains, a grey sofa, a grey armchair, and a wooden coffee table.
A modern kitchen with a large island, bar stools, and a view of the outdoors.
A spacious living room with a fireplace, two grey armchairs, a coffee table, and large windows offering a view of trees.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
110 Mountainloft Drive, Gatlinburg, TN, 37738
  • Place, Traffic Light #2B
    ‪13 min walk‬
  • Place, Traffic Light #2A
    ‪1 min drive‬
  • Place, Traffic Light #3A
    ‪2 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

View all photos for 1 BEDROOM 1 KING DELUXE SUITE AND BALCONY

A hotel room with a large bed, two bedside tables, a window with a view, and a balcony.

1 BEDROOM 1 KING DELUXE SUITE AND BALCONY

  • 77 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for 2 BEDROOM 1 KING 1 QUEEN SUITE

A hotel room with a large bed, a nightstand with a lamp, and a window with curtains.

2 BEDROOM 1 KING 1 QUEEN SUITE

  • 123 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

View all photos for 1 BEDROOM 1 KING DELUXE SUITE AND SOFABED

A hotel room with a large bed, a nightstand, a lamp, a view of the outdoors, and a ceiling fan.

1 BEDROOM 1 KING DELUXE SUITE AND SOFABED

  • 77 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 BEDROOM 1 KING DELUXE SUITE WITH SOFABED

A hotel room with a large bed, a nightstand, a lamp, a view of the outdoors, and a ceiling fan.

1 BEDROOM 1 KING DELUXE SUITE WITH SOFABED

  • 77 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 BEDROOM 1 KING DELUXE SUITE WITH BALCONY

A hotel room with a large bed, two bedside tables, a wooden headboard, and three framed artworks on the wall.

1 BEDROOM 1 KING DELUXE SUITE WITH BALCONY

  • 77 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for 2 BEDROOM 1 KING 1 QUEEN SUITE WITH BALCONY

A hotel room with a large bed, a nightstand with a lamp, and a window with curtains.

2 BEDROOM 1 KING 1 QUEEN SUITE WITH BALCONY

  • 122 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for 3 BEDROOM 1 KG 1 QUEEN 2 TWIN BILEVEL TWNHOUS

A room with a wooden ceiling, a ceiling fan, a sofa, a chair, a table, and large windows with a view of trees.

3 BEDROOM 1 KG 1 QUEEN 2 TWIN BILEVEL TWNHOUS

  • 159 sq m
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed

View all photos for 2 BEDROOM 1 KING 2 TWINS BILEVEL TOWNHOUSE

A bedroom with a large bed, a view of a deck, and a ceiling fan.

2 BEDROOM 1 KING 2 TWINS BILEVEL TOWNHOUSE

  • 103 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for 2 BEDROOM 1 KG 1 QN OR 2 KG STE WITH BALCONY

A hotel room with a large bed, a nightstand with a lamp, and a window with curtains.

2 BEDROOM 1 KG 1 QN OR 2 KG STE WITH BALCONY

  • 122 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed OR 2 King Beds

View all photos for 3 BEDROOM 1 KG 1 QN 2 TWNS 2 STORY TOWNHOUSE

A room with a wooden ceiling, a ceiling fan, a sofa, a chair, a table, and large windows with a view of trees.

3 BEDROOM 1 KG 1 QN 2 TWNS 2 STORY TOWNHOUSE

  • 159 sq m
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed

View all photos for 2 BEDROOM 1 KING 2 TWINS 2 STORY TOWNHOUSE

A bedroom with a large bed, a view of a deck, and a ceiling fan.

2 BEDROOM 1 KING 2 TWINS 2 STORY TOWNHOUSE

  • 103 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for 2 BEDROOM 1 KING 1 QUEEN SUITE PLUS

A hotel room with a large bed, a nightstand with a lamp, and a window with curtains.

2 BEDROOM 1 KING 1 QUEEN SUITE PLUS

  • 132 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

View all photos for 3 BEDROOM 1 KING 1 QUEEN 2 TWIN 2 LVL TWNHOUS

A living room with a fireplace, a television mounted on the wall, and a painting.

3 BEDROOM 1 KING 1 QUEEN 2 TWIN 2 LVL TWNHOUS

  • 159 sq m
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed

View all photos for 1 BEDROOM 1 KING OR QUEEN SUITE WITH BALCONY

A hotel room with a bed, a wooden dresser, a television, and red curtains with a leaf pattern.

1 BEDROOM 1 KING OR QUEEN SUITE WITH BALCONY

  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

View all photos for 2 BEDROOM 1 KING 2 TWINS 2 LEVEL TOWNHOUSE

A two-story building with a grey roof, white exterior walls, and a red door.

2 BEDROOM 1 KING 2 TWINS 2 LEVEL TOWNHOUSE

  • 103 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for 3 BEDROOM 2 KING 2 QUEEN PRESIDENTIAL SUITE

A pool table with balls, a seating area with a table and chairs, and a view of the outdoors through a window.

3 BEDROOM 2 KING 2 QUEEN PRESIDENTIAL SUITE

  • 190 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for 1 BEDROOM 1 QUEEN SUITE AND BALCONY

A hotel room with a bed, a television on a wooden cabinet, and a window with red curtains.

1 BEDROOM 1 QUEEN SUITE AND BALCONY

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN TOWNHOUSE AND BALCONY

A living room with a fireplace, a painting, a television, and a door leading to another room.

1 BEDROOM 1 QUEEN TOWNHOUSE AND BALCONY

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN TOWNHOUSE WITH BALCONY

A bedroom with a bed, a dresser, a television mounted on the wall, and a window with a view of the outside.

1 BEDROOM 1 QUEEN TOWNHOUSE WITH BALCONY

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN SUITE WITH BALCONY

A hotel room with a bed, two bedside tables, a floor lamp, and two paintings on the walls.

1 BEDROOM 1 QUEEN SUITE WITH BALCONY

  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN TOWNHOUSE WITH SOFABED

A hotel room with a bed, a TV on a wooden dresser, a painting on the wall, and a lamp.

1 BEDROOM 1 QUEEN TOWNHOUSE WITH SOFABED

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN SUITE PLUS HEARING ACCESS

A hotel room with a large bed, a nightstand with a lamp, and a painting on the wall.

1 BEDROOM 1 QUEEN SUITE PLUS HEARING ACCESS

  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN SUITE PLUS

A hotel room with a large bed, a nightstand with a lamp, and a painting on the wall.

1 BEDROOM 1 QUEEN SUITE PLUS

  • 55 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 KING DLX STE HEARING ACCESSIBLE

A hotel room with a large bed, a nightstand with a lamp, and a window with curtains.

1 BEDROOM 1 KING DLX STE HEARING ACCESSIBLE

  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 2 BEDROOM 1 KNG 1 QN 2 TWINS CHALET WITH LOFT

A room with two beds, a nightstand, a lamp, and a window with a view of trees.

2 BEDROOM 1 KNG 1 QN 2 TWINS CHALET WITH LOFT

  • 158 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

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About the area

Gatlinburg

Near the airport.Within 3 miles (5 km) of this hotel, you'll find Anakeesta and Ripley's Aquarium of the Smokies. Roaring Fork and Traffic Light #5 are also within 3 miles (5 km).

What's nearby

  • Traffic Light #2B - 13 min walk - 1.2 km
  • Traffic Light #2A - 1 min drive - 0.7 km
  • Traffic Light #3A - 2 min drive - 2.1 km
  • Anakeesta - 4 min drive - 4.0 km
  • Ober Mountain - 11 min drive - 10.3 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Subway - ‬5 min drive
  • ‪Ole Red - ‬4 min drive
  • ‪Cliff Top Bar & Grill - ‬6 min drive
  • ‪McDonald's - ‬19 min walk
  • ‪Blue Moose - ‬4 min drive

About this property

Hilton Vacation Club MountainLoft Gatlinburg

Family-friendly stay near Anakeesta
Hilton Vacation Club MountainLoft Gatlinburg offers its guests 3 outdoor swimming pools and 3 hot tubs along with an indoor pool and a 24-hour fitness center. There's an onsite business center. Barbecue grills, an arcade/game room, and multilingual staff are also featured at the family-friendly Hilton Vacation Club MountainLoft Gatlinburg. Free self parking is available.

This Gatlinburg hotel is smoke free.

  • 367 guestrooms or units
  • 5 levels
  • 3 buildings
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Game room or arcade
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Elevator
  • No smoking on site
  • Water dispenser
Hilton Vacation Club MountainLoft Gatlinburg offers 367 accommodations, which are accessible via exterior corridors and feature washers/dryers and safes. Beds feature premium bedding. 40-inch LCD televisions come with satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas.

This Gatlinburg hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers.

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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Living room
  • Mini golf
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Games
  • Indoor pool
  • Mini golf

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Raised toilet seat
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 40-inch LCD TV with satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Living room
  • Phone
  • Safe
  • Washer/dryer
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests planning to arrive after hours must pick up their key from security and check in at the front desk the following morning.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8 AM to 11 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Bluegreen Vacations Mountain Ascend Collection
Bluegreen Vacations Mountain Ascend Resort Collection
Bluegreen Vacations Mountain Loft
Bluegreen Vacations Mountain Loft Ascend Collection
Bluegreen Vacations Mountain Loft Ascend Resort Collection
Bluegreen Vacations Mountain Loft Condo Gatlinburg
Bluegreen Vacations Mountain Loft Condo
Bluegreen Vacations Mountain Loft Gatlinburg
Bluegreen Vacations Mountain Loft Hotel
Bluegreen Vacations Mountain Loft Hotel Gatlinburg
Bluegreen Vacations Mountain Loft Hotel
Bluegreen Vacations Mountain Loft, Ascend Resort C Hotel
Bluegreen Vacations Mountain Loft Ascend Resort Collection
Bluegreen Vacations Mountain Loft Gatlinburg
Bluegreen Vacations Mountain Loft
Bluegreen Vacations Mountain Loft, Ascend Resort C Gatlinburg
Bluegreen Vacations Mountain Loft Ascend Resort Collection

Frequently asked questions

How close is Hilton Vacation Club MountainLoft Gatlinburg to the airport?

Hilton Vacation Club MountainLoft Gatlinburg is 45.4 mi (70-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Vacation Club MountainLoft Gatlinburg?

As of Nov 9, 2026, prices found for a 1-night stay for 2 adults at Hilton Vacation Club MountainLoft Gatlinburg on Nov 15, 2026 start from CA $189, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Vacation Club MountainLoft Gatlinburg have an airport shuttle?

Airport shuttle services are not available at Hilton Vacation Club MountainLoft Gatlinburg.

Does Hilton Vacation Club MountainLoft Gatlinburg offer free breakfast?

Hilton Vacation Club MountainLoft Gatlinburg does not offer free breakfast.

Is there a casino at Hilton Vacation Club MountainLoft Gatlinburg?

No, there is no casino at this hotel.

What time is check-in at Hilton Vacation Club MountainLoft Gatlinburg?

Check-in start time: 4 PM; Check-in end time: anytime.

Is there free parking at Hilton Vacation Club MountainLoft Gatlinburg?

This hotel offers free self parking.

Does Hilton Vacation Club MountainLoft Gatlinburg have a pool?

Hilton Vacation Club MountainLoft Gatlinburg features 3 outdoor pools and an indoor pool. Guests can enjoy pool access from 8 AM to 11 PM.

Does Hilton Vacation Club MountainLoft Gatlinburg have a spa?

There are no spa services available at this hotel.

How close is Hilton Vacation Club MountainLoft Gatlinburg to downtown Gatlinburg?

Hilton Vacation Club MountainLoft Gatlinburg is 2 mi away from Gatlinburg.

Hilton Vacation Club MountainLoft Gatlinburg Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 36 out of 104 reviews
Rating 8 - Good. 35 out of 104 reviews
Rating 6 - Okay. 12 out of 104 reviews
Rating 4 - Poor. 15 out of 104 reviews
Rating 2 - Terrible. 6 out of 104 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

9.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness
Great pool clean room friendly staff
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities
nice friendly staff
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never been before-But would love to go back Wonderful place
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Disliked: Property conditions & facilities

Our experience was not so great

Our experience was not so great, we made our reservation 5 month in advance, but we got a very noisy room with no mountain view. Our check in took a long time and then they tried to sell us extra stuff...
Stayed 3 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good time

It was a great time. Rooms were spacious
Stayed 3 nights in Oct 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Armstrong

Nice condo great weather couldn’t have been better
Stayed 5 nights in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location right next to downtown Gatlinburg and easy access to Smoky Mountains
Stayed 4 nights in Apr 2018
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities

Very nice views

Room and all were nice but walls thin can hear ppl talk and to be late and up early hearing others move, walk, and talk. Bed like a rock.
Stayed 4 nights in Feb 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Fun in Gatlinburg

I came to stay with my daughter and her inlaw family. i had a great time - the area is lots of front - Gatlinburg is like Las Vegas without gambling - very honky tonk. The resort was nice and clean, plenty of parking. It is in need of paint and some updating of furniture. Everyone else in our group came as part of time share membership. I paid a nightly rate. I saw 3 other units, and had the same feeling about the dated interiors. When maintenance was called, the came quickly to spray for bugs. The area has great hikes, white water rafting, and of course moonshine tasting! I went with no expectations and left thinking it was a beautiful hidden part of the country
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
Resort appears great in the picture and from outside, however the room provided wasn't anywhere close to our expectations. First time ever saw a sofa that was falling apart (pics included) and bathroom exhaust fan was just too loud...
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great. Will stay there again.

Only drawback was mattress was a little harder than I am use to sleeping on. Everything else was great. We stayed in one of the suites. We will definitely stay here again.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed at the sales pitch given at check in

First time to book through Expedia. After paying we were informed this was a NON-refundable package! Should have been told upfront! After checking into the resort we were advised to see person at other side of the lobby for our parking pass. Upon contacting this person we were offered money for booking an appointment to listen to their sales pitch (Time Share). This person seemed annoyed in our lack of interest in the offer and reluctantly gave us our parking pass for our weekend stay. Stayed in an apartment / hotel room, not a loft. Our room was nice and clean. First morning found there was no coffee maker, one was brought in for second morning. Not sure why but there was no daily room service for fresh towels! View was okay, nothing spectacular.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refrigerator did not work - was very loud and had to be unplugged so we could sleep. Pull Out bed was very dirty with food debris and was extremely uncomfortable. Maintenance had to bring a second mattress in and we had to stack the 2 mattresses on top of one another to be able to sleep
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great place, not right on the strip but not far away at all.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome view!

Awesome room and view, very friendly staff and very clean and kept up facilities!
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The hotel staff that checked us in were very friendly, however, the parking pass attendant, Starla, was NOT! Our unit was very clean and comfy, but when we got back at 11 pm, we realized the pull out sofa was broken and had to sleep with our heads at the opposite end with a bar in our backs. We would have called maintenance, but it was very late, and we were very tired. Things like that should be checked before guest arrive. I also feel that if you pay $175 for 1 night, you shouldn't have to take your sheets off the bed, or take your trash off. I don't want to clean up on vacation. The check out time is 10 am, but t 9:30, there were folks waiting to get in our unit to inspect it, I assume. We felt a little rushed. The place overall was nice, but when u start off with somine rude, everything else is just the icing on the cake. Maybe she was just having a bad day.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the trip was excellent!!
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
Condo location is lovely but we had a rental with no mountain view as we were put in low ground level and all we saw was a bush and a ditch outside our window. Could not change locations according to front desk. Unit was very nice BUT the walls were paper thin and we could hear everything next door and upstairs well into the night. Would not stay here again.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice peaceful and clean.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
Needs quite a bit of upkeep ((porch, shower doors, lumpy floors, bent and dusty blinds) Washer extremely loud & took forever. Dryer took forever. traffic noise. Pools looked close on the map, not so much. If you like dark to sleep, bring something with you to cover the windows
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Very nice property up in the hills of the Smokey Mountains. Very close to everything in Gatlinburg and close enough to all of the activities in Pidgeon Fork including Dollywood. The location of the property is far enough away from the touristy commercialized areas that you feel very secluded. Would absolutely stay here again!!
Verified review

4/10 Poor

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Need Update

The location was great. The rooms need to be updated. I will only stay there if the lodge have been updated.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

worst staff/customer service!

Worst customer service ever. They are rude! If you need to call the front desk for anything from the room, good luck because they simply don't pick up the phone. We had requested for non smoking room but the room we stayed in had strong smoking odor. We had asked them to take care of the odor and they deodorized but it wasn't completely gone. The towel hanger was broken. They do not clean your room or provide new towels during your stay unless you request it. We had booked the hotel for 3 nights and had to cancel the last night due to medical emergency prior to checking in and they didn't refund us. Do not sign up for any time-share presentation, it's a scheme. The only great thing was the view from the balcony.
Verified review

4/10 Poor

Liked: Room comfort
Disliked: Staff & service

did not like this place

I was not informed when booking this hotel that it was a time share resort and that they would try to sell me a package.. there was no maid service daily, t we were put in a building far from having the loudly view in the pictures. the building we were put in had no Wi-Fi,they did not inform me of it at check in had to find out when I tried to get on line to submit work for the evening..I asked to be switched they said they would work on it, they never got back to me. The hot tub at the building we were in was down obviously for awhile so we had to drive to the other one, that one was dirty had sand and rocks in the bottom my daughter cut her foot. The lighted exit by the game room was locked from the inside, I asked for it to be unlocked due to safety and fire codes they would not. They did not seem to care about you after you paid and did not want to buy into the time share no customer service at all..
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, no wifi

We enjoyed our stay. We had an updated room. My only complaint is that we had no wifi in our building. They hadn't upgraded it yet.

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