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Crossroads Inn & Suites

2.5 star property
Hotel near Ripley's Aquarium of the Smokies in Gatlinburg

Choose dates to view prices

Crossroads Inn & Suites

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Exterior
Room, 1 King Bed, Jetted Tub
Dining
Reception

Overview of Crossroads Inn & Suites

Reviews
7.8

Good

Popular amenities

  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Gatlinburg, TN
  • Popular LocationAnakeesta6 min walk
  • Popular LocationRipley's Aquarium of the Smokies7 min walk
  • Popular LocationGatlinburg Convention Center15 min walk
  • AirportKnoxville, TN (TYS-McGhee Tyson)67 min drive

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Seasonal Fireplace)

Suite, 1 King Bed (Seasonal Fireplace)

Suite, 1 King Bed (Seasonal Fireplace)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace

  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Jetted Tub

Studio Suite, 1 King Bed, Jetted Tub

Studio Suite, 1 King Bed, Jetted Tub

  • Sleeps 3
  • 1 King Bed

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About the area

Gatlinburg

In Gatlinburg .Within a 10-minute walk of this Gatlinburg hotel, you'll find Ripley's Aquarium of the Smokies and Anakeesta. Great Smoky Mountains National Park and Gatlinburg Convention Center are also within 3 miles (5 km).

What's nearby

  • Anakeesta - 6 min walk
  • Ripley's Aquarium of the Smokies - 7 min walk
  • SkyPark - 13 min walk
  • Gatlinburg Convention Center - 15 min walk
  • Ole Smoky Moonshine Distillery - 15 min walk

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • Subway - 7 min walk
  • Loco Burro Fresh Mex Cantina - 11 min walk
  • Tennessee Cider Company - 7 min walk
  • Ole Red - 3 min walk
  • Gatlinburg Brewing Company - 3 min walk

About this property

Crossroads Inn & Suites

Hotel near Ripley's Aquarium of the Smokies in Gatlinburg
Crossroads Inn & Suites offers its guests a seasonal outdoor pool, a fitness center, and a children's pool. Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is available daily. The business-friendly Crossroads Inn & Suites also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Self parking is free.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 1 building
  • 78 guestrooms or units
  • 4 levels
  • Breakfast available (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM–10:00 AM
  • Coffee/tea in common area(s)

Things to do

  • Children's pool
  • Fitness center
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 55-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. 

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 376 out of 1054 reviews" "
Rating 8 - Good. 335 out of 1054 reviews" "
Rating 6 - Okay. 175 out of 1054 reviews" "
Rating 4 - Poor. 95 out of 1054 reviews" "
Rating 2 - Terrible. 73 out of 1054 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

timothy

Travelled with partner
Liked: Staff & service
perfect location walking distance to everything, the room was outdated and need to be redone, carpet worn and needing some tlc around the room.You do get a lot of road noise from the road behind the building you can hear in threw the roof vent so you need to run the air condition to drown it out.over all i was happy with the price,staff,location.just not real happy with the room condition. i would stay there again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Omar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn’t look like much from the outside but rooms are nice,big & renovated
Stayed 2 nights in Jan 2024

4/10 Poor

Leonard

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Elevator wasn't functioning, no AM breakfast that was originally offered, the fireplace was not functional and the room key activated the door but the door did not always open.
Stayed 2 nights in Jan 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, room comfort
Nice get away
Loved our stay. They are very nice. The only issues were a loose faucet handle and the filter in the hot tub needs to be either cleaned or changed.
Stayed 5 nights in Jan 2024

10/10 Excellent

Lakin

Stayed 2 nights in Jan 2024

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
Definitely could use a few upgrades. Broken elevator sucked especially being on the 4th floor. Also, no breakfast. Having two bathrooms was nice in the king size room, toilets were the old 1950 small ones, the cover to the jacuzzi in the room kept falling off. However, the location was nice and everything was definitely within walking distance. Room was decently sized
Stayed 3 nights in Jan 2024

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for the price
Overall a good experience. Our room had a fireplace and tub. The fireplace wouldn't turn off so we had to call maintenance. We also found 2 pills on the ground. Despite this we still enjoyed our stay. The place is currently being renovated so there was no elevators and no breakfast. We came in the off season so there was no one else around us. However, you could hear every little noise. Probably wouldn't be a lot of privacy if they were packed.
Stayed 2 nights in Jan 2024

2/10 Terrible

Anthony

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sham. Room almost 90 degrees. Phone not working. Employee reached into gas fireplace to turn it off. Sink boards missing around it. Second room phone not working, fireplace not functioning, Third room bugs 🐜 crawling on walls. Asked for money back and went to a different location