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Gatlinburg Town Square by Exploria Resorts

2.5 star property
Eco-certified hotel near Great Smoky Mountains National Park

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Photo gallery for Gatlinburg Town Square by Exploria Resorts

Exterior
GTV Studio
Interior entrance
Exterior
Microwave

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Hot tub
  • Laundry
  • Pool
  • Air conditioning

Explore the area

Map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • Anakeesta
    ‪14 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪14 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for GTS Accessible Studio

GTS Accessible Studio

GTS Accessible Studio

  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Terrace/patio

GTS Accessible 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room

GTVH Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible 2 bedroom Condo

2 bedrooms, free WiFi, bed sheets

GTS Accessible 2 bedroom Condo

  • 85 sq m
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for GTV Hotel Accessible Queen

2 bedrooms, free WiFi, bed sheets

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTV Accessible 1 bedroom Condo

2 bedrooms, free WiFi, bed sheets

GTV Accessible 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room

GTVH Standard Queen Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for GTS 2 Bedroom Premium

2 bedrooms, free WiFi, bed sheets

GTS 2 Bedroom Premium

  • 85 sq m
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

2 bedrooms, free WiFi, bed sheets

GTS 2 Bedroom Deluxe

  • 80 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for GTS 1 bedroom Condo

Terrace/patio

GTS 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTS Studio

GTS Studio

GTS Studio

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 3 Bedroom Condo

GTS 3 Bedroom Condo

GTS 3 Bedroom Condo

  • Sleeps 9
  • 1 King Bed, 2 Twin Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for GTV 1 Bedroom Condo

2 bedrooms, free WiFi, bed sheets

GTV 1 Bedroom Condo

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for GTV Studio

GTV Studio

GTV Studio

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

About the area

Gatlinburg

In Gatlinburg .Within a 10-minute walk of this Gatlinburg hotel, you'll find Gatlinburg Convention Center and Gatlinburg Space Needle. Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies are also within 2 miles (3 km).

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.4 km
  • Gatlinburg Space Needle - 8 min walk - 0.7 km
  • SkyPark - 9 min walk - 0.8 km
  • Anakeesta - 14 min walk - 1.2 km
  • Ripley's Aquarium of the Smokies - 14 min walk - 1.2 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬8 min walk
  • ‪Sugarlands Distilling Co. - ‬8 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬10 min walk
  • ‪Smith & Son Corner Kitchen - ‬7 min walk
  • ‪Mellow Mushroom - ‬8 min walk

About this property

Gatlinburg Town Square by Exploria Resorts

Eco-certified hotel near Great Smoky Mountains National Park
Gatlinburg Town Square by Exploria Resorts offers its guests a seasonal outdoor pool, a children's pool, an indoor pool, and a hot tub. WiFi is free in public spaces. A fitness center, barbecue grills, and a vending machine are also featured at the eco-certified Gatlinburg Town Square by Exploria Resorts. Self parking is free.

This Gatlinburg hotel is smoke free.

  • 221 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • BBQ grill(s)
  • Elevator
  • No smoking on site
Gatlinburg Town Square by Exploria Resorts offers 221 air-conditioned accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

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Property amenities

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Things to do

  • Basketball
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square by Exploria Resorts Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 505 out of 1004 reviews
Rating 8 - Good. 254 out of 1004 reviews
Rating 6 - Okay. 116 out of 1004 reviews
Rating 4 - Poor. 62 out of 1004 reviews
Rating 2 - Terrible. 67 out of 1004 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

chalon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable
Stayed 2 nights in Mar 2025

10/10 Excellent

Mahesh

Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities

Never stay in this dump.

The building was a dump. Nothing about it was even close to the pictures and discripton that was advertised. The building is very old and dilapidated. It is located next to a rundown vacant building. The parking lot has no lighting and the building itself was very poorly lit. The sliding door to the outside wouldn't even lock. No was to secure the room.This building needs torn down. I cant believe they market this place as nice. It's an absolute dump. I came in late just for the night. Had I gotten there earlier in the day i would have refused the room and left. Ifbitbwould have been a multi night stay I would have refused it anyway. I cant beleive the city even lets them operate in its condition.
Stayed 1 night in Mar 2025

4/10 Poor

William

Disliked: Cleanliness, staff & service, room comfort

Never again

Food Trash on night stand at check in. Tv did not work. Ac is right next to the bed so you are either really hot or really cold shower was falling apart. Parking lot looked like a messy contruction site
Stayed 2 nights in Mar 2025

10/10 Excellent

suzzanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing. This is our favorite place to stay when we come to Gatlinburg.
Stayed 3 nights in Mar 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Hope

Travelled with family
Liked: Cleanliness, staff & service

Okay

The website lied, they do not take American Express debit cards like the website says plus the website also said we would be getting a view. Well a view of another hotel is not a view in my opinion. The a.c and heat did not work right. The room was beautiful but that was about the only thing going for the hotel. We were supposed to get free wi-fi, pool, and other accommodations but we were not even close to it! It was down the block! The website never said anything about that either!
Stayed 3 nights in Feb 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Value

Clean and comfortable at a reasonable price.
Stayed 2 nights in Mar 2025

6/10 Okay

Kara

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Run down room. Beds were just okay. Not sure they were 100% clean. Nothing special but if you need a place in this prime area, it will work. I felt safe and it was quiet.
Stayed 1 night in Feb 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh room wasn't ready when we arrived so they upgraded us to a really nice room.
Stayed 1 night in Feb 2025

6/10 Okay

Brian

Liked: Room comfort
Disliked: Cleanliness, staff & service
The floor was extremely dirty, plus we could not get room service, and there were no sheets provided for the pullout bed for my child to sleep on. Also, I was told at check in that I could get coffee in the lobby, but when I went to get it, I was rudely told by the clerk Sunday morning, that if I wanted coffee, I could get it in my room. Please don’t come in behind me and say you’re sorry, that you’ll do better.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big rooms.

This place was really nice. Clean, comfortable, big rooms, and a very short walk to all the attractions. Will stay here again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Stephane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place
Stayed 2 nights in Nov 2024

10/10 Excellent

Chris, Sullivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Gatlinburg for both of us, it was a blast, loved it all except the horrible congestion of traffic on the strip!
Stayed 2 nights in Feb 2025

8/10 Good

Brandi

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loved the way the condo was setup. My only complaint is that it took aroubd 30 minutes with the faucets running in bith bathrooms before our room had hot water. I called the front desk after 15 minutes and was told its an old building and takes while. I feel wheb you check in if its going to take 30 minutes you should be warned. Granted we were on the top floor and furthest from the center if the building. I work in a large, very old hospital on the 10th floor and our water takes maybe 10 minutes. If its longer than that you should warn your guests. After this, we had hot water on demand the rest of the stay. Otherwise, we quite enjoyed our stay. We loved the location and amenities and we would absolutely stay again!
Stayed 4 nights in Feb 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed the room. It was cozy and set assist from the typical hotel room.
Stayed 2 nights in Feb 2025

6/10 Okay

John

Stayed 2 nights in Feb 2025

10/10 Excellent

Amanda Norred

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our stay but it was very loud! Kids out by the fire talking dirty with my little ones on hearing it. And waking my littles up early with horse playing near our front door. Front desk staff were helpful and very friendly. Hope to be able to come back.
Stayed 3 nights in Feb 2025

8/10 Good

Dustin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Braxton

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Property overall was a bit strange. A two step check in process at a building not on site for the area I was staying was a strange way to start the trip. An under group parking garage with elevators that were some of the slowest I’ve experienced while traveling. Then walk into a room with no closet. No dresser. And worse of all no door on the bathroom. The bathroom also had for some reason a shower chair? And did not drain well at all. Over the room relatively clean but having a full set of dishes did not help when I had to leave my clothes in my bag or hanging on the door frame.
Stayed 2 nights in Feb 2025

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at this resort and It was great. I booked for the valentines weekend and I’m not sure if the area was busy for that time but it was busy all weekend. Everyone was out and about and it was lively and enjoyable. I didn’t have much interaction with the staff but the checkin staff was friendly and the room was great. I say all this to say that my stay was perfect.
Stayed 2 nights in Feb 2025

8/10 Good

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right in the heart of Gatlinburg, plenty to do, just a short walk away, parking is a bit tricky if you have a large truck or van, we had great time overall and will be returning next year,
Stayed 2 nights in Feb 2025