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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property
Hotel near Gatlinburg Convention Center, connected to the convention center in Gatlinburg

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

Two double beds with matching headboards and footboards, a small table, and a lamp provide a comfortable space.
Relax by the pool surrounded by lush greenery and modern amenities.
Enjoy the serene views of the surrounding hills and lush greenery from this balcony.
Hotel features a brick facade with balconies on each floor, overlooking a serene stream.
Welcome to Rock City, where guests can check in and enjoy a comfortable seating area with two chairs.

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
  • Breakfast included
  • Laundry

Explore the area

Map
Gatlinburg, TN
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • SkyPark
    ‪6 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪13 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 37 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 37 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

About the area

Gatlinburg

Downtown Gatlinburg stay.A stay at this Downtown Gatlinburg hotel places you steps from Gatlinburg Convention Center and within a 5-minute walk of Great Smoky Mountains National Park. Ole Smoky Moonshine Distillery and SkyPark are also within half a mile (1 km).

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.4 km
  • Ole Smoky Moonshine Distillery - 5 min walk - 0.4 km
  • SkyPark - 6 min walk - 0.6 km
  • Anakeesta - 13 min walk - 1.2 km
  • Ripley's Aquarium of the Smokies - 13 min walk - 1.2 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬5 min walk
  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬7 min walk
  • ‪Smith & Son Corner Kitchen - ‬5 min walk
  • ‪Mellow Mushroom - ‬4 min walk

About this property

Quality Inn Creekside - Downtown Gatlinburg

Hotel near Gatlinburg Convention Center, connected to the convention center in Gatlinburg
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Creekside - Downtown Gatlinburg.

This Gatlinburg hotel is smoke free.

  • 104 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

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  • Free WiFi
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Handrails in stairways (48 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 232 out of 1033 reviews
Rating 8 - Good. 232 out of 1033 reviews
Rating 6 - Okay. 187 out of 1033 reviews
Rating 4 - Poor. 187 out of 1033 reviews
Rating 2 - Terrible. 195 out of 1033 reviews

6.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Fannye

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

2/10 Terrible

Kevin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought this would be an ok stay for my family based on some other reviews. Boy was I wrong. Firat thing i go check the room and there was a huge puddle leaking from under the bathroom sink. We left while they fixed it. Every elevator was broken down. Had to take a stroller and kids up the stairs. Room had unfinished drywall repairs, paint and trywall cracking and falling from the ceiling, the balcony had no lock on it as it had been ripped out, no stopper for the tub and we were told to shove a washcloth in the drain. Then our whole room flooded. Like a river through it and got our luggage and clothes soaked. Apparently there was a hole in the fiberglass of the tub that leaked out, went under the bathroom floor and came up from under the bed and ran through the whole room. I was told to come back to the office to speak to the manager in the morning. After trying 4 different times the next morning, the manager absolutely wouldnt see me all while his tesla was parked right in front of the office. . They took my number and said they would call. Been days and ive heard nothing. I have pictures of all of this.

4/10 Poor

Mike

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location, elevator to hillside property does not work, looks to have been out for a while. Overall decent property, would be great with some more maintenance
Stayed 5 nights in Apr 2025

4/10 Poor

Jesse

Stayed 2 nights in Apr 2025

8/10 Good

Brenda

Disliked: Property conditions & facilities
The room was dirty
Stayed 1 night in Mar 2025

2/10 Terrible

Jonna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay

The room we were put in was not the room that I booked online. We were supposed to have a soaking tub with a private balcony of the Creekside and we had neither. The room had a funky odor to it. Only 1 trash can and there was even a toilet paper holder. The door didn’t have any trim on the bottom of the door so cold air was coming all the time. The parking lot is terrible to get in and out of parking spot. We ended up leaving the room after one night of staying because the mattress was so hard you couldn’t even sleep good. Overall I would not recommend this hotel to anybody to stay in.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service
The sheets and bed spread were NOT clean.
Stayed 1 night in Apr 2025

4/10 Poor

Parshotam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water coolers on property u would have use a vending machines Inconvenient checking You wont get the room near water creek what u have paid for
Stayed 2 nights in Apr 2025

4/10 Poor

Paul

Travelled with family
Disliked: Amenities, property conditions & facilities
Elevator not working. Poor plumbing.
Stayed 5 nights in Apr 2025

10/10 Excellent

Dilip

The creek view is good
Stayed 1 night in Apr 2025

10/10 Excellent

candi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not take a shower because there was zero hot water. Curtain not all the way on and light came through window. Bathroom light burned out and there was no closet to hang clothes. When I mentioned it to front desk, they said remodel wasn’t finished yet would not reimburse some money because it was booked through Expedia.
Stayed 1 night in Mar 2025

2/10 Terrible

Robeet

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

William

Liked: Room comfort
Disliked: Cleanliness, staff & service

Gatlinburg

No elevators work. No Wi-Fi, vending machines don’t work. Room not clean and overall property in disrepair
Stayed 3 nights in Apr 2025

2/10 Terrible

Ryan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room was absolutely disgusting with blood on the walls, toe nails and dirt everywhere and mold all over the bathroom! Worse experience in Gatlinburg I ever had!1
Stayed 1 night in Apr 2025

4/10 Poor

Christophe

Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
How easy is it get around the area everything right there. And love the creek you open your back porch and you see a beautiful running creek stuff is friendly as well Will stay here again
Stayed 2 nights in Apr 2025

6/10 Okay

pat

Travelled with partner
Liked: Cleanliness, staff & service
Stayed at the quality inn hillsaide complex which was located couple blocks away. Room issues we had was the ac unit was not cooling the room which the temp was set at 60. Fridge needed defrosting because it was not keep cool. Tub was noy holding water and shower curtain rail was loose and could have fell. We would have requested another room if we would have stayed more than 1 day 2 nights. I did report this and they did took down my issues and said they will give me a discount. I was happy that they took my concerns seriously.
Stayed 2 nights in Apr 2025

10/10 Excellent

JUAN ENRIQUE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was wonderful, close to everything and near all the shops
Stayed 3 nights in Mar 2025

2/10 Terrible

Priscilla

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Horrid

This is by far the worst place we have stayed in Gatlinburg. The elevator was out of order. We had to lug our luggage up the stairs to find the room had no hot water. I called the front desk twice to report it. First time, i was told maintenance would be right up. Second time, same response. 30 minutes later, i tried the water again. It was hot. I called the front desk again. The attendant told me maintenance went to the boiler room and turned the water on. Nobody came to my door or called to tell me this. I wasted two hours of a one night stay waiting on maintenance. Also, no sprinkler system in the room. The bathroom floor was dirty. It had not even been swept. We will never stay there again.
Stayed 1 night in Apr 2025

6/10 Okay

Candi

Travelled with partner
They are upgrading the rooms i hope but it took up a significant amount of parking in the part of the hotel we were in. The dumpster was right outside our mainfloor door and window. The shower curtain rod needed to be replaced and was sagging so the curtain was partially laying in the tub floor. We were charged for parking and then i got a message about how parking there was free. We were given no kind of parking tag so it really didn't matter anyway. We did get a refund but i had to show him my email and it took longer than expected. The location was perfect bc we could walk to everything downtown. However, we won't stay again just bc everything seemed old and not in great shape.
Stayed 2 nights in Mar 2025

6/10 Okay

Tom

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Mar 2025

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities, room comfort

Go elsewhere

Was not told hotel was under construction. Loud banging, power tools etc early in morning. Elevators were out of service. Carpet was dirty and hadnt been vacuumed after previous guests checked out. Exhaust fan in bathroom was hamging from ceiling. Balcony chair was old and broken.
Stayed 3 nights in Mar 2025