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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property
Hotel near Gatlinburg Convention Center, connected to the convention center in Gatlinburg

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

Property grounds
Exterior detail
Fridge, microwave, coffee/tea maker
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
Gatlinburg, TN
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Ole Smoky Moonshine Distillery
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • Park view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • Park view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • Mountain view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

About the area

Gatlinburg

Downtown Gatlinburg stay.A stay at this Downtown Gatlinburg hotel places you steps from Gatlinburg Convention Center and within a 5-minute walk of Great Smoky Mountains National Park. Ole Smoky Moonshine Distillery and Gatlinburg SkyPark are also within half a mile (1 km).

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.4 km
  • Ole Smoky Moonshine Distillery - 5 min walk - 0.4 km
  • Gatlinburg SkyPark - 6 min walk - 0.6 km
  • Anakeesta - 13 min walk - 1.2 km
  • Ripley's Aquarium of the Smokies - 13 min walk - 1.2 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬5 min walk
  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Puckers Sports Bar - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬7 min walk
  • ‪Smith & Son Corner Kitchen - ‬6 min walk

About this property

Quality Inn Creekside - Downtown Gatlinburg

Hotel near Gatlinburg Convention Center, connected to the convention center in Gatlinburg
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Creekside - Downtown Gatlinburg.

This Gatlinburg hotel is smoke free.

  • 104 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Handrails in stairways (48 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 264 out of 1020 reviews
Rating 8 - Good. 194 out of 1020 reviews
Rating 6 - Okay. 185 out of 1020 reviews
Rating 4 - Poor. 169 out of 1020 reviews
Rating 2 - Terrible. 208 out of 1020 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good room and great staff.
Stayed 1 night in Jan 2026

8/10 Good

Gale, Lillington

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was horrible. The sink, shower and toilet all leaked. The shower curtain rod was broken so every time you showered the floor would get soaked. There was mold in the bathroom due to the leaks. There were cobwebs in two of the corners that obviously had been there for a while. I would not recommend this hotel.
Stayed 3 nights in Nov 2025

2/10 Terrible

RAJESH

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a Premium Room with Creek View, A Balcony and a Fireplace. We got a very basic room instead of a Premium Room with not even a a means to hang our Winter Jackets. Everything was spilling onto the floor from our suitcases. Upon complaining, we got transferred to a room which had a Fireplace but the Firplace wasn't working-its knob was broken. This room was in the Hilltop Building with had a very steep driveway and it beat the whole purpose of booking a Hotel downtown as going up and down this Steep Hill with a Wheelchair is next to impossible. So the location was useless, the Fireplace did not work and they refused to refund even though it did not meet the criteria of what we had booked.
Stayed 3 nights in Oct 2025

10/10 Excellent

Charlene

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and cozy.
Stayed 1 night in Oct 2025

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean up to date rooms, good breakfast bar, friendly staff and a resident bear.
Stayed 3 nights in Oct 2025

4/10 Poor

Kevin

Stayed 1 night in Aug 2025

6/10 Okay

ANITA

Liked: Staff & service
The showers are outdated, and we had a puddle of water in the floor next to the fireplace, when we reported it to the front desk, we were told a maintenance person would be there in 5 minutes. We never saw a maintenance person.
Stayed 2 nights in Oct 2025

2/10 Terrible

Sherry

Liked: Property conditions & facilities
Disliked: Cleanliness
Very dirty
Stayed 4 nights in Oct 2025

10/10 Excellent

thao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late on the first night and checked in, not realizing the heater wasn’t working. The next morning, we notified the staff, and they fixed it that same day. The following nights were pleasant and comfortable.
Stayed 3 nights in Oct 2025

4/10 Poor

Nicholas

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

2/10 Terrible

Karl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful. Absolutely disgusting room. I didn't even stay because of how dirty the room was. Upon checking into the room, it stunk like moldy air conditioning. It had clearly not been vacuumed or mopped because there were muddy spots and dog food on the floor. There were dead bugs along the floorboards, and hair on all of the sheets. You could lift up the sheets and see dog hair and human hair, which indicates that the sheets had not even been changed. We complained, and we're assured that the room would be cleaned right away. We came back in an hour, and no one had been by. We checked out because it was so disgusting. Absolutely zero Stars, avoid this place like the plague.
Stayed 4 nights in Oct 2025

2/10 Terrible

Shawn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got pictures of the two rooms we were placed in, but they hardly do this mess justice. Absolutely atrocious. Floors torn up, stuff hanging off the walls, bugs everywhere, mold growing in the lampshades, curtains falling off. One room the receptacle plate was missing, lets hope no ones children get shocked/electrocuted. Fireplace did not work. Lights outside of bathroom didn't work. Room 134 the door wouldnt even shut fully, comforters were stained and disgusting, smoke detectors were falling off the wall. Room 240 was trashed and had wet towels on the bed when we were given keys. When addressed, staff was rude. We definitely feel completely robbed, and will not recommend this place.The only remotely alright thing about this hotel, was the location. Definitely expected A LOT more from a Quality Inn. My wife or I would love to speak about experience with someone, but we were told the manager wouldn't be around, and the number given to us was bad. Driving cross country to have this stain our vacation right away was definitely a huge let down. 0/10
One of over 10-15 that had to be thrown out before my wife would sleep in here.
This is not nearly a good enough picture, I asked my wife too and she only got the one bed, the other was filthy and still had a wet towel on it, and an overflowing trashcan
More bugs beneath the safe, all over the ac unit, and curtains.
Stayed 2 nights in Oct 2025

6/10 Okay

Nick

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Katherine

Ok stay

Elevator to office didn’t work so such a long walk for breakfast or any help from office.
Stayed 2 nights in Oct 2025

6/10 Okay

Denise, Hastings

Travelled with family
Liked: Cleanliness
This was my fourth time staying there and I was very disappointed when I went to breakfast to find out the elevators were not working and have not worked in 10 months therefore you have to walk all the way out to the main strip down two blocks to get to breakfast and up that hill coming back, the staff seemed unconcerned that people with disabilities or wheelchairs would have a problem going up that hill and back and no way to cut through. Needless to say because of that reason I will not be staying there next time I visit
Stayed 4 nights in Oct 2025

6/10 Okay

Denisse

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The motel was adequate for our needs.
Stayed 3 nights in Oct 2025

6/10 Okay

Bonnie

Travelled with family
Liked: Staff & service
No elevator!!!!!!
Stayed 1 night in Oct 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was friendly, view of creek was nice, next door to fabulous restaurant, walking distance to everything and reasonable price for the age of the property.
Stayed 2 nights in Sep 2025

8/10 Good

Rickie

Stayed 3 nights in Oct 2025

2/10 Terrible

Nicholas, Largo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My wife and I will never stay at The Quality Inn Creak Side in Gatlinburg, TN again! I usually don't fill out these surveys but my 7 day stay at the Quality Inn was horribile. The main reason for picking this hotel was they had an elevator. When I got there I found out that both elevators have been out of operation for months. My wife has a disability in witch makes it very difficult for her to walk up steps. The 1st floor of the Inn is above the parking garage. The best they could do for us was a room above the parking garage witch required my wife to painfully negotiat a staircass. Once we got in the room we notice that the ceiling was falling down. The entrance door had such a huge gap you could see daylight through it. The door to the balcony was so hard to open and close. Once we did get the door open we were greated by spider webs across the door jam. There were bugs on the wall next to the fireplace. The shower curtain had what appeared to be mold along the bottom section and the list goes on. It was so disgusting! The worst hotel room I had ever seen. I complained to the manager and after some debate he put us in another room on the same floor. At first glance the room appeared to be better. They had just cleaned it and the floor was still a little wet. It turned out this much better then the last. Here's a list of issues. The microwave didn't work, Fire place didn't work, Room heater didn't work, Light next to my bed, Shower didn't drain, Mold on the shower curtain
Bugs in the light fixture.
Mold on the shower curtain.
Ceiling peeling.
Stayed 7 nights in Oct 2025

10/10 Excellent

Linda

Stayed 1 night in Aug 2025

2/10 Terrible

Sarah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The owner of this property should close this place down and fix it. The pool was closed, the room was ok but the beds were in terrible shape as well as the shower. The staff was very nice.
Stayed 1 night in Oct 2025

10/10 Excellent

elton, salisbury

Stayed 1 night in Oct 2025

10/10 Excellent

stacy

Stayed 6 nights in Jul 2025