See all properties

SureStay Plus Hotel by Best Western Gatlinburg

Property class: 2.5
Hotel near Gatlinburg Space Needle in Gatlinburg

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

A hotel room with two beds, a TV, a desk, and a stone fireplace.
A living room with a fireplace, a television, a blue sofa, a glass coffee table, and a large window with sheer curtains.
A modern kitchen with wooden cabinets, a granite countertop, and stainless steel appliances including a coffee maker, microwave, and toaster.
A hotel room with a large bed, a sofa, a TV, and a dining area with a table and chairs.
A multi-story hotel with a stone facade, a glass-walled lobby, and a river running alongside.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Air conditioning
  • Business services

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪6 min walk‬
  • Place, Gatlinburg SkyPark
    ‪14 min walk‬
  • Place, Gatlinburg Space Needle
    ‪15 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for 1 King Bed, Non-Smoking, River View

A hotel room with a bed, a chair, a nightstand, a lamp, and a framed picture on the wall.

1 King Bed, Non-Smoking, River View

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Queen Beds, Non-Smoking, River View

A hotel room with two beds, a desk, and a chair.

2 Queen Beds, Non-Smoking, River View

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Accessible - 1 King

A hotel room with a bed, a chair, a nightstand, a lamp, and a framed picture on the wall.

Accessible - 1 King

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

A hotel room with two beds, a desk, a chair, a mirror, and a wardrobe.

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(120 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

A modern hotel room with a sofa, two beds, a desk, and a television.

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(58 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

A hotel room with a bed, a sofa, a desk, and a TV.

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Balcony, River View

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

A hotel room with a large bed, a desk, and a chair. There is a window with curtains, and a balcony is visible through the window.

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.8 out of 10
Excellent
(54 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the area

Gatlinburg

Downtown Gatlinburg stay.Within a 15-minute walk of this Downtown Gatlinburg hotel, you'll find Gatlinburg Space Needle and Gatlinburg SkyPark. Ripley's Aquarium of the Smokies and Ober Mountain are also within 3 miles (5 km).

What's nearby

  • Ober Gatlinburg Aerial Tramway - 6 min walk - 0.6 km
  • Gatlinburg SkyPark - 14 min walk - 1.2 km
  • Gatlinburg Convention Center - 14 min walk - 1.2 km
  • Gatlinburg Space Needle - 15 min walk - 1.3 km
  • Ripley's Aquarium of the Smokies - 3 min drive - 2.1 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Pancake Pantry - ‬16 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near Gatlinburg Space Needle in Gatlinburg
WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 52 guestrooms or units
  • 7 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Similar properties

Lobby
Comfort Suites Gatlinburg Downtown-Convention Center
Gatlinburg
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 1,549 reviews
The price is CA $123
CA $139 total
includes taxes & fees
Aug 31 - Sep 1
Comfort Suites Gatlinburg Downtown-Convention Center

Property amenities

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 44-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

How close is SureStay Plus Hotel by Best Western Gatlinburg to the airport?

SureStay Plus Hotel by Best Western Gatlinburg is 42.1 mi (68-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of Aug 19, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on Aug 31, 2026 start from CA $80, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Gatlinburg have an airport shuttle?

Airport shuttle services are not available at SureStay Plus Hotel by Best Western Gatlinburg.

Does SureStay Plus Hotel by Best Western Gatlinburg offer free breakfast?

SureStay Plus Hotel by Best Western Gatlinburg offers free buffet breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at SureStay Plus Hotel by Best Western Gatlinburg?

No, there is no casino at this hotel.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM.

Is there free parking at SureStay Plus Hotel by Best Western Gatlinburg?

This hotel offers free self parking.

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

SureStay Plus Hotel by Best Western Gatlinburg features a seasonal outdoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does SureStay Plus Hotel by Best Western Gatlinburg have a spa?

There are no spa services available at this hotel.

How close is SureStay Plus Hotel by Best Western Gatlinburg to downtown Gatlinburg?

SureStay Plus Hotel by Best Western Gatlinburg is 0.6 mi away from Gatlinburg.

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 630 out of 1220 reviews
Rating 8 - Good. 300 out of 1220 reviews
Rating 6 - Okay. 149 out of 1220 reviews
Rating 4 - Poor. 66 out of 1220 reviews
Rating 2 - Terrible. 75 out of 1220 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great view to the river.
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Dixie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, good price and convenient location.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities
Great place, great location rooms with a view and helpful staff.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value and very friendly staff.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Philbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice, esp with the view from the river!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was right in place of everything and had a good view of the river!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

LeEssence

Great stay breakfast could have been better but great room
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service
Clean room, great staff, loved the location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

LeahAnne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed 2nights but will definitely consider staying here again. Very clean and wonderful location!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe and loved the room.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Would stay there again
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are always clean, staff is friendly and accommodating..I always enjoy staying here.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms was very clean, the atmosphere was nice, The people that was visiting the hotel were very friendly and pleasant. We had bear sightings there in the front and the back of the hotel. Man it was so nice.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities
All around great place and location.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything as nice and everyone friendly
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t have any issues. The room was clean, breakfast was good and location is in close walking distance to the strip.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Binni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Breakfast was average
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Rooms always clean, staff friendly
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about our stay will definitely stay again
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Deja

Liked: Staff & service
Room was clean, great area to stay and you can walk to a lot of places within the area. Parking was good, inside of the room was nice & looks more up to date.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Bethany

Liked: Cleanliness
Stay for a whole week and everything was good.
Stayed 7 nights in Mar 2026
Verified review

6/10 Okay

Sierra

The staff was very nice.
Stayed 2 nights in Feb 2026

Explore More Ways to Travel with Travelocity