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Aparthotel

Citadines Connect Bertam Georgetown Penang

3.0 star property
3-star aparthotel near KOMTAR

Choose dates to view prices

Photo gallery for Citadines Connect Bertam Georgetown Penang

A modern indoor swimming pool with a glass ceiling, tiled walls, and a view of the sky.
A modern hotel lobby with a reception desk, seating area, and potted plants.
A modern hallway with wooden paneling, a marble-topped sink, and framed artwork on the walls.
A modern lounge area with sofas, armchairs, and a bar area with a marble countertop and hanging glasses.
A modern bedroom with a large bed, a headboard with integrated lighting, a wall-mounted artwork, a separate bathroom with a marble sink, and a sliding door closet.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
428, Jalan Penang, George Town, Penang, 10000
  • Place, The Top at Komatar
    ‪2 min walk‬
  • Place, KOMTAR
    ‪2 min walk‬
  • Place, Georgetown UNESCO Historic Site
    ‪10 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪20 min drive‬

Room options

View all photos for Studio Twin Skylight Windowless

A hotel room with two beds, a desk, a chair, a TV, and a large window.

Studio Twin Skylight Windowless

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Premier Studio

A hotel room with a bed, a desk, a chair, a TV, and a large window with curtains.

Premier Studio

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Studio, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Premier Studio, 2 Twin Beds

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Premier Studio Suite

A modern hotel room with a large bed, a desk, a chair, and a television.

Premier Studio Suite

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Double Room

A modern hotel room with two beds, a desk, a sofa, and a large window with curtains.

Premier Double Room

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Premier Room, 2 Bedrooms

A modern hotel room with a wooden floor, a bed with white linens, a desk with a chair, and a large window with curtains.

Premier Room, 2 Bedrooms

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Studio Twin Skylight Windowless

A hotel room with two beds, a desk, a chair, a TV, and a mirror.

Studio Twin Skylight Windowless

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Studio Premier Twin

In-room safe, desk, laptop workspace, soundproofing

Studio Premier Twin

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Studio Premier King

In-room safe, desk, laptop workspace, soundproofing

Studio Premier King

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the area

George Town

Downtown George Town stay.With a stay at this Downtown George Town aparthotel, you'll be steps from KOMTAR and The Top at Komatar. Prangin Mall and Kidland Penang are also within half a mile (1 km).
View more Aparthotels in George TownOpens in a new window

What's nearby

  • The Top at Komatar - 2 min walk - 0.2 km
  • KOMTAR - 2 min walk - 0.2 km
  • 1st Avenue Mall - 3 min walk - 0.3 km
  • Pasar Chowrasta - 5 min walk - 0.5 km
  • Georgetown UNESCO Historic Site - 10 min walk - 0.9 km

Getting around

  • Penang Sentral - 31 min drive
  • Penang Intl. Airport (PEN) - 29 min drive

Restaurants

  • ‪KFC - ‬3 min walk
  • ‪Richard Rivalee Nyonya Cuisine - ‬3 min walk
  • ‪Sin Seow Fong Lye Cafe - ‬3 min walk
  • ‪Only Mee - ‬4 min walk
  • ‪Teochew People Cafe 潮粥人 - ‬2 min walk

About this property

Citadines Connect Bertam Georgetown Penang

3-star aparthotel near KOMTAR
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. Citadines Connect Bertam Georgetown Penang offers its guests an outdoor pool and a 24-hour fitness center. Citadines Connect Bertam Georgetown Penang also features multilingual staff, coffee/tea in a common area, and an elevator.

This 3-star George Town aparthotel is smoke free.

  • 70 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 2025
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Elevator
  • No smoking on site
  • Water dispenser
  • Dining venue
Citadines Connect Bertam Georgetown Penang offers 70 air-conditioned accommodations with safes and slippers. 40-inch flat-screen televisions come with satellite channels. Bathrooms include showers, bidets, and hair dryers.

This George Town aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Electric kettle
  • Tea bags/instant coffee
  • Water dispenser

Dining

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: MYR 88 for adults and MYR 38 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bidet
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Outdoor areas

  • Outdoor entertainment area

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • 2 pets total (up to 22 lbs per pet)
  • Fee: MYR 1,000 per pet per night

Suitability/Accessibility

  • Elevator (36 inch wide door)
  • Hardwood flooring in room
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff
  • Safe

Location highlights

  • In a business district
  • In the city center
  • Near a metro station

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Shopping mall

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 2 buildings
  • 2 floors
  • 70 units
  • Bicycle rentals
  • Built in 2025
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Some LED lighting used
  • Soundproofing
  • Water dispenser usage encouraged
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MYR 1000 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MYR 88 for adults and MYR 38 for children
  • Pet fee: MYR 1000 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Citadines Connect Bertam Georgetown Penang Aparthotel
Citadines Connect Bertam Georgetown Penang George Town

Frequently asked questions

How close is Citadines Connect Bertam Georgetown Penang to the airport?

Citadines Connect Bertam Georgetown Penang is 11.1 mi (29-min drive) away from the Penang Intl. Airport (PEN) airport, the closest popular airport to the property.

How much does it cost to stay at Citadines Connect Bertam Georgetown Penang?

As of Aug 12, 2026, prices found for a 1-night stay for 2 adults at Citadines Connect Bertam Georgetown Penang on Aug 18, 2026 start from CA $123, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Citadines Connect Bertam Georgetown Penang have an airport shuttle?

Airport shuttle services are not available at Citadines Connect Bertam Georgetown Penang.

How close is Citadines Connect Bertam Georgetown Penang to the beach?

This aparthotel is 6.3 mi (23-min drive) from Tanjung Bungah Beach and 6.9 mi (25-min drive) from Batu Ferringhi Beach. Don't forget your sunscreen!

Does Citadines Connect Bertam Georgetown Penang offer free breakfast?

Free breakfast isn’t provided at Citadines Connect Bertam Georgetown Penang, but continental breakfast is offered for a fee of MYR 88 for adults and MYR 38 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Citadines Connect Bertam Georgetown Penang?

No, there is no casino at this aparthotel.

What time is check-in at Citadines Connect Bertam Georgetown Penang?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Citadines Connect Bertam Georgetown Penang?

Free parking is not available at this aparthotel.

Does Citadines Connect Bertam Georgetown Penang have a pool?

Citadines Connect Bertam Georgetown Penang features an outdoor pool.

Does Citadines Connect Bertam Georgetown Penang have a restaurant?

Yes, there is a restaurant on site.

Does Citadines Connect Bertam Georgetown Penang have a spa?

There are no spa services available at this aparthotel.

How close is Citadines Connect Bertam Georgetown Penang to downtown George Town?

Citadines Connect Bertam Georgetown Penang is 0.4 mi away from George Town.

Citadines Connect Bertam Georgetown Penang Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 9 out of 11 reviews
Rating 8 - Good. 1 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 1 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

9.6/10

Cleanliness

9.4/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Eric

Liked: Cleanliness, amenities, communication
Clean room, great location
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

ELLIOT

Liked: Cleanliness, communication
Room was excellent - clean and cosy. Overall service very friendly and the location is brilliant.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, check-in, communication, listing accuracy
The staff were really friendly and helpful, we arrived super early and the hotel front desk lady let us into our room around 12:00 - usually it's 3:00 before you can check in. Room was very big for a family of 4 and area is right in the centre of George town.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Ti-Ming

Liked: Cleanliness, amenities, communication
Room is very clean, and thank the staff for their
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Shawaal

Liked: Cleanliness, amenities, communication
Luxurious room and furnishings. Lovely amenities.
Stayed 4 nights in Dec 2025
Verified review

4/10 Poor

Chee Hong

Liked: Cleanliness, communication
Disliked: Check-in, listing accuracy
First time I got into a hotel without parking, don't even fill up your water and location so inconvenient. Next to a local karaoke and the sound proof is so bad I can hear every single vocal. Good is staff is exceptionally patience to assist and breakfast has healthy options.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Betsy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Enjoyed the clean, brand new property during our visit to Penang. It was a last minute change because of the location and it turned out we made the right choice. Everything was perfect from checking in to checking out. Service was excellent, every staff greeted us with smiles and was helpful. Loved the coffee in the lobby and the scent of the shampoo and body wash (wished I can purchase a set home.) They even provided us umbrellas on the rainy days. Definitely would recommend this property to family and friends.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Kristina

Liked: Cleanliness, amenities, communication
Fantastiska frukostar, vänlig och hjälpsam personal. Ett av de bästa hotellen jag bott på. Poolen är liten men man är ju oftast inte i George Town för att vara på hotellet.
Stayed 10 nights in Jan 2026
Verified review

8/10 Good

H

Liked: Cleanliness, check-in
Stayed 2 nights in Jan 2026