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4.7 out of 5

"I liked the hotel it was clean, the location was nice, but my room was not ready when I arrived it was way past check in time 3 pm and my room was bei ... " More

By a verified traveller on Fri 21 Feb 2020

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Hotel Description

3-star hotel near Expo Guadalajara

Heart of Guadalajara

Within a 15-minute walk of this Centro hotel, you'll find Plaza de Armas and Guadalajara Cathedral. United States Consulate Guadalajara and Avienda Chapultepec are also within 2 miles (3 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport drop-off service. Free self parking, a coffee shop, and dry cleaning are also offered.

Free WiFi, comfy beds

The 86 guestrooms have 20 bedrooms and offer free WiFi. Comforts include pillowtop beds and premium bedding, while LCD TVs with cable channels and first-run movies provide entertainment options.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$40* Per night/room 3 Apr. - 4 Apr.

Standard Double Room (Dos Camas Matrimoniales)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Portobelo ratings based on 6 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Portobelo

Everyone (4) Couples (1) Family (1)
4 out of 5
I liked the hotel it was clean, the location was nice, but my room was not ready when I arrived it was way past check in time 3 pm and my room was being cleaned I had to wait on it was a very huge inconvenience and the hotel guy was not nice about it, he just said well it’s not my fault its the cleaning department he never even apologized for the inconvenience,

Posted by , from abilene on 21 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by PBH

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Centric location, good service and very pleasant staff.

Posted by on 26 Nov. 2019

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Comment from Hotel Management

23 Dec. 2019 by PBH

Thanks for staying with us. We appreciate your feedback!

5 out of 5
I like the location. Very clean. The stuff was excellent and professional.

Posted by on 21 Apr. 2019

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Comment from Hotel Management

22 Apr. 2019 by reservaciones

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Great spot for a city explorer

I booked the Portobelo last minute based on price. I usually stay right in the Centro Historico but couldnt get what I wanted so opted for a few blocks walk each way, for my health right? Well...turns out not so much. So many great reastaunts nearby and when I realized the underground was so easy and the main station right out the front door, there goes the exercise and diet. Hotel is great, breakfast buffet, bar/restaurant and dry cleaning too; what's not to like. PS: the Portobelo Burger is delicious but far too big for a late nite snack from the 24 hour room service.

Posted by , from Olympia Wa on 20 Apr. 2018

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Comment from Hotel Management

23 Apr. 2018 by Reservaciones

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4 out of 5
Good hotel location, easy to move around the city. Excellent price. Friendly staff.

Posted by on 8 May 2017

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5 out of 5
La amablidad y ayuda de la persona que llevo mis maletas todo es muy profesional Gracias

Posted by on 28 Sep. 2019

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Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available. WiFi is free in public spaces. Event space at this hotel measures 700 square feet (65 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Hotel Portobelo. Self parking is free. For a fee, the property may offer extended parking privileges after check-out. This 3-star Guadalajara hotel is smoke free.

  • 1 building
  • 86 guestrooms or units
  • 4 levels
  • 700 sq ft of conference space
  • 65 sq m of conference space
  • Built in 2007
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free parking nearby


  • Airport: Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.) (19.8 km / 12.3 mi)
  • Metro station: Juarez Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free self parking

Room Amenities

Hotel Portobelo offers 86 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and first-run movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Guadalajara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • First-run movies
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to noon.

PBH - This restaurant specializes in Mexican cuisine and serves breakfast only.

24-hour room service is available.

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Car recommended
  • No pets or service animals allowed
  • Parking height restrictions apply
  • Debit cards


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 145 for adults and MXN 70 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Portobelo
  • Hotel Portobelo Guadalajara
  • Portobelo Guadalajara
  • Portobelo Hotel
  • Hotel Portobelo Hotel
  • Hotel Portobelo Guadalajara
  • Hotel Portobelo Hotel Guadalajara

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.