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5.0 out of 5

"ayy ok 3th time there food ok bar slow but pleasant " More

By a verified traveller on Fri 25 Oct 2019

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Hotel Description

3.5-star hotel near Expo Guadalajara

Heart of Guadalajara

You'll find Expo Guadalajara and La Minerva within 2 miles (3 km) of this Guadalajara hotel. Avienda Chapultepec and United States Consulate Guadalajara are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a coffee shop, and a terrace are also offered.

Free WiFi, flat-screen TVs

The 140 individually decorated guestrooms offer free WiFi and 24-hour room service. Other amenities include coffee/tea makers, pillow menus, and flat-screen TVs with cable channels.

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$59* Per night/room 3 May - 4 May

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Krystal Urban Guadalajara ratings based on 4 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Krystal Urban Guadalajara

Everyone (3) Family (2)
5 out of 5

Posted by on 13 Nov. 2019

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Comment from Hotel Management

21 Nov. 2019 by Nayeli L.

Gracias por dedicar tiempo a calificarnos. Nos complace saber que cumplimos con nuestro compromiso de brindar un servicio de primera calidad. Cordialmente, Nayeli L

5 out of 5
ayy ok 3th time there food ok bar slow but pleasant

Posted by , from Guadalajara on 25 Oct. 2019

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Comment from Hotel Management

25 Oct. 2019 by Nayeli L.

Thank you to take the time to share the comments about your experience with us. We are glad to know that overall you had a good experience. We are working everyday to be better and bring all our guest the best stay. We hope you give us the opportunity to have you again, it will be a pleasure for us. Best regards, Nayeli López. Quality Manager.

5 out of 5
Excellent hotel. Staff is wonderful ! Clean and very well located. I want to thank 2 wonderful and excellent bellboys, Ivan and David for all their wonderful help. Krystal Urban, you need more people like them! Very professional and helpful. Always there to help. The dinning room needs lots of improvement! They need to be quick on their toes when a customer sits down and go to the table more often, but overall it was great..

Posted by , from Sunnyvale California on 26 Oct. 2018

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Comment from Hotel Management

30 Oct. 2018 by Nayeli L - Quality Manager

Dear Elvira, For us, the most important thing is your satisfaction, that is why we are proud to know that your stay was extraordinary thanks to the hard work of our coworkers. Rest assured that we have already sent your comments to motivate them to always provide a quality service that you deserve. We will be happy to have you again! Nayeli López Gerente de Calidad

5 out of 5

One of the best hotels I have stayed in.

The staff all very nice helpful from the start to the end. I have never stayed in a hotel where my wife and I both had a great stay. I recommend this hotel to all my friends and family.

Posted by , from arlington texas on 15 Apr. 2016

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Renovations + Closures

The property will be renovating from 01 January 2020 to 30 June 2020 (completion date subject to change). The following areas are affected:

  • Elevator

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Krystal Urban Guadalajara. Limited free parking is available on a first-come, first-served basis. This 3.5-star Guadalajara hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 14 levels
  • Built in 2015
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Parking (limited spaces)


  • Airport: Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.) (22.2 km / 13.8 mi)
  • Parking: Free self parking

Room Amenities

Krystal Urban Guadalajara offers 140 air-conditioned accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations include desks. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Guadalajara hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to noon.

Krystal Urban Guadalajara has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Krystal Urban Guadalajara


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No pets or service animals allowed
  • Parking height restrictions apply
  • Debit cards


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 255 for adults and MXN 155 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Krystal Urban Guadalajara Hotel
  • Krystal Urban Guadalajara
  • Krystal Urban Hotel
  • Krystal Urban
  • Krystal Urban Guadalajara Hotel
  • Krystal Urban Guadalajara Guadalajara
  • Krystal Urban Guadalajara Hotel Guadalajara

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.