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5.0 out of 5

"Hotel décor is impressive in the lobby, elevator, and the restaurant. Location is very convenient as it is next to 7-11 and 10 min walk to the subwa ... " More

By a verified traveller on Sun 21 May 2017

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Hotel Description

4.5-star luxury hotel near Hong Kong Convention and Exhibition Centre

City center stay

Your stay at this North Point hotel places you within 3 miles (5 km) of Hong Kong Convention and Exhibition Centre and Tsim Sha Tsui Clock Tower. IFC Mall and Lan Kwai Fong are also within 3 miles (5 km).

Multiple dining options

This smoke-free hotel includes 3 restaurants, an outdoor pool, and a 24-hour gym. Traveling for business? Take advantage of the free WiFi in public areas, express check-in, and conference space. Enjoy the sauna and perks like free self parking.

City Room (Chill Out Package - late check out and dinner buffet for two per room per night)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

City Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Interconnecting Deluxe Rooms

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Room, Non Smoking, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Grandluxe Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

City Garden Hotel ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for City Garden Hotel

Everyone (1)
5 out of 5

Quickly moved us to another room

Pros: Fast turnaround, professional, and courteous staff. Excellent décor and restaurant. Service is near 5 stars. Convenient to subway, buses, trams
Cons: Inspection of toilet leaks or broken hardware.
Location: Nearby Seven Eleventh, Circle K, Hong Kong's famous Café De Coral, bakeries, pharmacy, and shops. Close to subway, trams, buses, H4 shuttles.
Hotel décor is impressive in the lobby, elevator, and the restaurant. Location is very convenient as it is next to 7-11 and 10 min walk to the subway, trams, and buses. In addition, the H4 free shuttle to the HongKong subway station, where the airport express is, stops right in front of the hotel every 20 min. Overall, it is a pleasant experience, and there are many staffs at the lobby at any time. When we first checked in the room, I noticed the toilet was running continuously. I immediately called the front desk, but the maintenance person did not show up within 15 minutes. When I called the lobby again, they quickly apologized and moved me up to another room on the 16th floor. This room is a newer room, with fresher motif and a smell of new paint. There was no problem in this room. In fact, I'm pleasantly surprised on the bed and pillow comfort. Room size is larger than normal size room in Hong Kong for this price. Bathroom was tastefully designed with modern fixtures. WIFI is good and fast. Overall, a very positive experience and I highly recommend this hotel.

Posted by , from Orange, CA on 21 May 2017

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Comment from Hotel Management

14 Jul. 2017 by City Garden Hotel

Thank you for staying with us and sharing your experience. We are pleased to hear that you have enjoyed your stay with us and that the service and facilities were up to your expectation.

About the City Garden Hotel

Location 9 City Garden Road, Hong Kong,

Property Features

City Garden Hotel offers its guests an outdoor pool, a sauna, and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. Business amenities include a meeting room and limo/town car service. WiFi is free in public spaces. Event space at this hotel measures 2917 square feet (271 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury City Garden Hotel. Self parking is free. This 4.5-star Hong Kong hotel is smoke free.

  • 1 building
  • 605 guestrooms or units
  • 25 levels
  • 3 dining venues
  • 2917 sq ft of conference space
  • 271 sq m of conference space
  • Built in 1988
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Hong Kong North Point Station (1.1 km / 0.7 mi)
  • Metro station: Fortress Hill Tram Stop (0.2 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

City Garden Hotel offers 605 air-conditioned accommodations with safes and hair dryers. LCD televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Deep soaking tub
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Electric kettle
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

YUE - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Garden Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Satay Inn - This restaurant specializes in Singaporean cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 350.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

  • Children stay free
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free 11
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 500 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: HKD 350.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Garden Hong Kong
  • City Garden Hotel
  • City Garden Hotel Hong Kong
  • Hotel City Garden
  • Hong Kong City Garden
  • City Garden
  • City Garden Hotel Hotel
  • City Garden Hotel Hong Kong
  • City Garden Hotel Hotel Hong Kong

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.