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"The beach was perfect, the hotel is something I’d never go to again. " More

By a verified traveller on Mon 17 Feb 2020

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Hotel Description

3-star beachfront resort near El Palmar Beach

On the beach

Within a 10-minute walk of the resort, you'll find El Palmar Beach and Delfiniti. Also, Magic World Aquapark is within half a mile (1 km) and Marina Ixtapa is within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free resort includes 3 restaurants, an outdoor pool, and a fitness center. Bring the family and enjoy the children's pool, waterslide, and playground. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Balconies, cable TV

The 255 guestrooms have TVs with cable channels and offer balconies and room service. Hair dryers, safes, and showers are also available.

Estándar Vista al jardín o Alberca

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Estandar vista al mar

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Vista al Mar

Bed Count 2 Full Beds Maximum Occupancy 4 Max

King Vista al Jardín o Alberca

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior King Vista al Mar

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room (Krazy Super Saver)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Krystal Ixtapa ratings based on 22 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Krystal Ixtapa

Everyone (1) Couples (1)
3 out of 5
The beach was perfect, the hotel is something I’d never go to again.

Posted by , from Minnesota on 17 Feb. 2020

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3 out of 5
This hotel is close to many shopping places. It needs some updating but overall ok.

Posted by on 9 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Quality Manager

Dear Guest We want to express our gratitude for Krystal Ixtapa hotel selected as host of his recent vacation. Thank you also for taking the time to share with us their perfect evaluation. soon we hope your next vacation. Best regards Cecilia Villagomez

2 out of 5

Old facilites, terrible food.

Pros: the view was nice
Cons: renovate the facilities, new elevators, improve the food quality
Location: sall shops
The hotel is old, dated, elevators not very safe and did not work well, terrible food quality even the fried beans were bad! Worst food I had at a resort in the last 30 years! The positives: Friendly staff.

Posted by , from Alabama on 22 Jul. 2015

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5 out of 5

the place was awsesome!!

Spent 7 nights 8 days, hotel was great people were great i went with my 19 year old son, he didnt want to leave. if you are used to 5 star hotels in the us then you maybe a little disappointed. but we loved every minute of our stay and will be back again and again!!

Posted by , from St Paul, MN, USA on 21 Mar. 2012

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3 out of 5

Would check another hotel before going back

Pros: location, clean private beach
Cons: No free Internet, ugly bathroom, moldy pool
Location, beach, views were PERFECT, not so perfect their ugly bathrooms and moldy pool. The pool had a "raised" area, my dauther tried to play and lay down and her swim suit got dirty with mold, we stayed for 4 days and did not see them clean pool once. The room is nice, specially if it's an ocean view but you can't feel like you are in a getaway vacation when you enter those bathrooms, they need to be remoled. For those two reasons I would try another hotel in the area before going back. Location is great, very quiet, extremely clean, I will defenitely be back to Ixtapa, revisit The Island and Delfiniti. Don't waste your time with the "promotions" of other hotels, waste of time. Krystal could do better informing their guests of what is there to see in Ixtapa. The buffet staff was very friendly, and from your table you could see the wonderful beach view.

Posted by , from Wisconsin on 15 Apr. 2011

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4 out of 5

Only one complaint

Pros: Close restaurants, Free Internet
Of course I did not get the all-inclusive package. There are lots of nice clean cheap restaurants close by. The hotel will sell you bottles of beer on the beach, but will not let you buy a six pack at the store across the street and and bring your own. That is the only complaint I have. The hotel is excellent, because of the triangular shape of the building, every room has a view of the ocean and the mountains. Free internet in the Lobby only. I recommend the Krystal, and would go back.

Posted by , from Ohio on 8 Feb. 2011

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5 out of 5

The staff are so friendly and helpful.

Pros: Close restaurants, Quiet
Ixtapa Krystal is one of the best hotels in ixtapa to stay. The staff are very helpful. We have never had a problem there. We have stayed there at least 3 times and each time it was well worth the money. The beach area is almost a mile long with massages right on the beach. Even when we visit Zihautenao which is a fishing village its a $5.00 taxi expense and the townspeople are very welcoming. It is truly one of the most relaxing and clean hotels around. Their food is exceptional. Its always better to go inclusive. There is also a beautiful marina within walking distance and a disco right out front for the young.

Posted by , from iowa on 3 Feb. 2011

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3 out of 5

Ixtapa is beautiful!

Pros: Close restaurants, location, great ocean views, nice size hotel -- not too big
Cons: Noisy, food not so great
We wanted an affordable vacation with our teenaged children during the holidays. Krystal is defnitely affordable. The location is ideal - right in the middle of the action. The beach is beautiful in front of the hotel and the pool at this hotel is one of the best you'll find in Ixtapa. The rooms are huge (but simple) and we had great views of the ocean in two of our three rooms. The upper floors are more quiet; however, if your room is near the elevators (on any floor), the noise from the lobby is quite loud. The upper floor rooms have recently been updated, so I recommend those over the lower rooms. The biggest complaint was about the food. Your best bet is to eat at the poolside grill during the day. We did the all inclusive, but I wouldn't do it again. While the price is good, the value is not. There are lots of wonderful spots to eat very close to the hotel.

Posted by , from Chicago on 3 Feb. 2011

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4 out of 5

We will go back!!

We had a very good experience with the Krystal in Ixtapa. The rooms are marginal but how much time do you spend in your room. Housekeeping was outstanding, always fresh bed linens and fresh towels. The food was tasty and food server's always polite and prompt. The pool area was well groomed and the pool it self was clean and beautiful. We will go back.

Posted by on 30 Jan. 2010

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3 out of 5

Hotel NH Krystal could be better

Hotel was clean and location was good. Hotel was nice enough for the price. Some workers behind the reservations desk did not speak English well enought. Umbrellas at the pool were hard to get. Bathroom need renovation. Bathtub was not appealing.

Posted by on 29 Jan. 2010

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All-inclusive Details

All-inclusive room rates at Krystal Ixtapa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Krystal Ixtapa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Krystal Ixtapa like an outdoor pool, a children's pool, and a fitness center. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Self parking is free. This 3-star Ixtapa resort is smoke free.

  • 1 building
  • 255 guestrooms or units
  • 11 levels
  • 3 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site


Available in some public areas: Free WiFi


Free self parking


  • Airport: Ixtapa - Zihuatanejo Intl. Airport (ZIH) (18.3 km / 11.4 mi)
  • Parking: Free self parking

Room Amenities

Krystal Ixtapa offers 255 accommodations with safes and hair dryers. Rooms open to balconies. Cable television is provided. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Krystal Ixtapa has 3 restaurants on site.

Room service (during limited hours) is available.

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 220 for adults and MXN 110 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ixtapa Krystal
  • Krystal Ixtapa Resort
  • Krystal Hotel Ixtapa
  • Krystal Ixtapa
  • Krystal Ixtapa Hotel Ixtapa
  • Nh Krystal Hotel Ixtapa
  • Nh Krystal Ixtapa
  • Nh Krystal Resort Ixtapa
  • Krystal Ixtapa Hotel
  • Krystal Ixtapa Resort
  • Krystal Ixtapa Ixtapa
  • Krystal Ixtapa Resort Ixtapa

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9 AM to 8 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.