InterContinental Kansas City at The Plaza by IHG

4.0 star property
4-star hotel near Fountain of Neptune

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Photo gallery for InterContinental Kansas City at The Plaza by IHG

Exterior
View from room
Exterior
Terrace/patio
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Pet-friendly

Explore the area

View in a map
401 Ward Pkwy, Kansas City, MO, 64112
  • Place, University of Missouri-Kansas City
    ‪10 min walk‬
  • Place, Kansas City Art Institute
    ‪13 min walk‬
  • Place, Nelson-Atkins Museum of Art
    ‪16 min walk‬
  • Airport, Kansas City, MO (MCI-Kansas City Intl.)
    ‪30 min drive‬

Room options

Junior King Suite with Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Double Room with Two Double Beds and Plaza View - Lounge Access

7.0 out of 10
Good
(2 reviews)
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom (Concierge, 2 Balconies)

  • 71 sq m
  • Sleeps 2
  • 1 King Bed

King Suite with Balcony and Plaza View

  • 71 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

Classic King Room with Balcony

8.2 out of 10
Very good
(56 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Classic King Room with Plaza View and Balcony

8.8 out of 10
Excellent
(46 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium King Room with Sofa Bed and Balcony - Plaza View

8.6 out of 10
Excellent
(18 reviews)
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Classic Concierge King Room with Balcony

8.0 out of 10
Very good
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Classic Room

8.2 out of 10
Very good
(12 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

Classic Room, 1 King Bed, Accessible (Wheelchair)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Accessible, Balcony (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Balcony (Plaza View)

  • 88 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Balcony (Plaza View)

  • 71 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Accessible, Balcony (Plaza View)

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Premium King Room with Balcony and Plaza View

9.4 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Room, Multiple Beds, Balcony (Plaza View)

7.0 out of 10
Good
(14 reviews)
  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Classic Concierge King Room with Plaza View

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Queen Room with Two Queen Beds and Sofa Bed - Balcony/Plaza View

8.2 out of 10
Very good
(33 reviews)
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Classic Double Room with Two Double Beds, Balcony and Plaza View

8.8 out of 10
Excellent
(33 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

One-Bedroom Suite with Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 71 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Kansas City

Sunset Hill stay.Within a 10-minute walk of this Sunset Hill hotel, you'll find Fountain of Neptune and JC Nichols Memorial Fountain. Kemper Museum of Contemporary Art and Kansas City Art Institute are also within 2 miles (3 km).

What's nearby

  • University of Missouri-Kansas City - 10 min walk - 0.9 km
  • Kansas City Art Institute - 13 min walk - 1.1 km
  • Kemper Museum of Contemporary Art - 14 min walk - 1.2 km
  • Nelson-Atkins Museum of Art - 16 min walk - 1.4 km
  • University of Kansas Medical Center - 4 min drive - 2.9 km

Getting around

  • Kauffman Center Tram Stop - 8 min drive
  • Kansas City Union Station - 15 min drive
  • Kansas City International Airport (MCI) - 31 min drive

Restaurants

  • ‪Jack Stack Barbecue - ‬5 min walk
  • ‪Shake Shack - ‬5 min walk
  • ‪Kona Grill - ‬3 min walk
  • ‪Panera Bread - ‬5 min walk
  • ‪Cooper's Hawk Winery & Restaurant- Kansas City - Plaza - ‬4 min walk

About this property

InterContinental Kansas City at The Plaza by IHG

4-star hotel near Fountain of Neptune
InterContinental Kansas City at The Plaza by IHG offers its guests a seasonal outdoor pool, a children's pool, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 18 meeting rooms are available. Event space at this hotel measures 29000 square feet (2694 square meters) and includes conference space. A terrace, a vending machine, and concierge services are also featured at the business-friendly InterContinental Kansas City at The Plaza by IHG. Parking is available for a fee.

This 4-star Kansas City hotel is smoke free.

  • 371 guestrooms or units
  • 11 levels
  • 2 buildings
  • 29000 sq ft of conference space
  • 2694 sq m of conference space
  • Built in 1972
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
InterContinental Kansas City at The Plaza by IHG offers 371 accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature down comforters and premium bedding. Premium cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Kansas City hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Similar properties

Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 26 per night)
  • Covered valet parking on site (USD 32 per night)
  • Onsite parking includes off-street options

Food and drink

  • Weekend full breakfast available 6:30 AM to 11:30 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 55-inch HDTV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per night
  • Weight limit: 25 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 11.85 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 20 per person
  • Self parking fee: USD 26 per night
  • Covered valet parking fee: USD 32 per night
  • Pet fee: USD 75 per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • The seasonal pool will open in June and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Hotel Kansas City
InterContinental Hotel Plaza
InterContinental Plaza
Plaza InterContinental
InterContinental Kansas City Plaza Hotel
InterContinental Kansas City Plaza
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental

Reviews

InterContinental Kansas City at The Plaza by IHG Reviews

8.2

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 550 out of 1056 reviews
Rating 8 - Good. 223 out of 1056 reviews
Rating 6 - Okay. 136 out of 1056 reviews
Rating 4 - Poor. 86 out of 1056 reviews
Rating 2 - Terrible. 61 out of 1056 reviews

Reviews

6/10 Okay

ASHLEY

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Room was good. Some staff were kind, some staff were pretentious.
Stayed 1 night in Aug 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Dated property but generally well kept. Pool and gym nice and coffee shop excellent. Restaurant ok-but Sunday buffet was disappointing. Staff was great-especially the valet service and attendants.
Stayed 2 nights in Aug 2025

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t have recycling bins. There were no facial tissues in the washroom. The location was great.
Stayed 4 nights in Aug 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back. Excellent
Stayed 1 night in Aug 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place needs some updating.

Love the location by the Plaza. Have stayed here many times. The room was clean but requested towels that never arrived and our sink was VERY slow to drain. Minor things. Place is older and does need some updating. The valet and bell staff here are outstanding! Will stay again.
Stayed 2 nights in Aug 2025

6/10 Okay

Stephanie

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and property was in great shape
Stayed 1 night in Aug 2025

10/10 Excellent

Karie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at check in. Very helpful through out our stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Travelled with group
Liked: Amenities
Great location overlooking the Plaza. Very comfortable room.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Such helpful staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sheila, Springfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed it! Great pool. Good for kids and families and close to plaza.
Stayed 1 night in Jul 2025

8/10 Good

Dana

Gorgeous hotel. Love the balconies.

It was a very nice hotel. Needed a little TLC in the bathroom, but otherwise lovely. I tried closing the sink stopper, but it wouldn’t go all the way down, just almost. Then couldn’t get it open. The side of the sink area could use a little paint. Otherwise, everything was perfect.
Stayed 1 night in Aug 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay here again!

Beautiful hotel and I thoroughly enjoyed my stay. The staff was top-notch!
Stayed 4 nights in Aug 2025

10/10 Excellent

Sarah

Stayed 1 night in Aug 2025

4/10 Poor

Eddie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 stars should have been 3 star hotel.

I had to change rooms from 826 to 818 due to issues in the first room. Unfortunately, room 818 still had problems; the sheets had lipstick stains, indicating they had not been changed. I asked for new sheets but never received them. Frustrated, I eventually removed the stained sheets and bought new ones at Walmart. Additionally, the shower was clogged, and there was hair in the sink. The only positive aspect of my stay at this hotel was the valet, Kyle, who was awesome and very knowledgeable.
Stayed 3 nights in Aug 2025

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

James

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Matt

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE THIS PLACE!!! ALWAYS OUR GO TO IN KCMO!!!
Stayed 2 nights in Aug 2025

8/10 Good

Carla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A model in customer service

The highlight of our time at the Intercontinental in Kansas City was the service we received from Tracy in the restaurant on 8/16/25. My friend stopped in for a light breakfast. At Tracy‘s encouragement, we visited the Beth just to see what they were serving. It would excellent but the best part was the service Tracy provided and professionalism.. Tracy has a real grass of customer service and anticipating customers needs. she was funny, helpful, and sent us on our way with a pick up to go cup of coffee! I would return by myself just to have breakfast with Tracy!
Stayed 1 night in Aug 2025