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InterContinental Kansas City at The Plaza by IHG

4.0 star property
4-star hotel near Fountain of Neptune

Choose dates to view prices

Photo gallery for InterContinental Kansas City at The Plaza by IHG

Exterior
Outdoor pool, sun loungers
Exterior
Daily full breakfast for a fee
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Pet-friendly

Explore the area

Map
401 Ward Pkwy, Kansas City, MO, 64112
  • Nelson-Atkins Museum of Art
    ‪16 min walk‬
  • T-Mobile Center
    ‪7 min drive‬
  • Starlight Theatre
    ‪9 min drive‬
  • Kansas City, MO (MCI-Kansas City Intl.)
    ‪36 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony

1 bedroom, premium bedding, down comforters, in-room safe

Junior Suite, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

1 bedroom, premium bedding, down comforters, in-room safe

Premium Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Balcony

1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 71 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Concierge, 2 Balconies)

1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom (Concierge, 2 Balconies)

  • 71 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony, View (Plaza View)

Combined shower/tub, free toiletries, hair dryer, bathrobes

Premium Room, 1 King Bed, Balcony, View (Plaza View)

9.2 out of 10
Wonderful
(7 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds, Balcony, View (Plaza View)

1 bedroom, premium bedding, down comforters, in-room safe

Premium Room, Multiple Beds, Balcony, View (Plaza View)

7.0 out of 10
Good
(13 reviews)
  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Balcony, View (Plaza View)

1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 King Bed, Balcony, View (Plaza View)

  • 71 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Business Lounge Access, View (Plaza View)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room, 2 Double Beds, Business Lounge Access, View (Plaza View)

7.0 out of 10
Good
(2 reviews)
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Balcony

1 bedroom, premium bedding, down comforters, in-room safe

Classic Room, 1 King Bed, Balcony

8.4 out of 10
Very good
(54 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, View (Concierge, Plaza View)

1 bedroom, premium bedding, down comforters, in-room safe

Classic Room, 1 King Bed, View (Concierge, Plaza View)

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Balcony (Plaza View)

Room amenity

Premium Room, 1 King Bed, Accessible, Balcony (Plaza View)

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Balcony, View (Plaza View)

Combined shower/tub, free toiletries, hair dryer, bathrobes

Classic Room, 1 King Bed, Balcony, View (Plaza View)

8.8 out of 10
Excellent
(41 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, View (Plaza View)

1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom, Balcony, View (Plaza View)

  • 71 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, View (Plaza View)

1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom, Balcony, View (Plaza View)

  • 88 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Balcony (Roll-In Shower)

Room amenity

Premium Room, 1 King Bed, Accessible, Balcony (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible (Wheelchair)

Combined shower/tub, free toiletries, hair dryer, bathrobes

Classic Room, 1 King Bed, Accessible (Wheelchair)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed with Sofa bed, Balcony, View (Plaza View)

Combined shower/tub, free toiletries, hair dryer, bathrobes

Premium Room, 1 King Bed with Sofa bed, Balcony, View (Plaza View)

8.6 out of 10
Excellent
(17 reviews)
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Balcony, View (Plaza View)

1 bedroom, premium bedding, down comforters, in-room safe

Premium Room, 2 Queen Beds, Balcony, View (Plaza View)

8.2 out of 10
Very good
(31 reviews)
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Balcony (Concierge)

1 bedroom, premium bedding, down comforters, in-room safe

Classic Room, 1 King Bed, Balcony (Concierge)

8.0 out of 10
Very good
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Balcony, View (Plaza View)

1 bedroom, premium bedding, down comforters, in-room safe

Classic Room, 2 Double Beds, Balcony, View (Plaza View)

9.0 out of 10
Wonderful
(30 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room

1 bedroom, premium bedding, down comforters, in-room safe

Classic Room

8.2 out of 10
Very good
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

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Exterior

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About the area

Kansas City

Sunset Hill stay.Within a 10-minute walk of this Sunset Hill hotel, you'll find Fountain of Neptune and JC Nichols Memorial Fountain. Kemper Museum of Contemporary Art and Kansas City Art Institute are also within 2 miles (3 km).

What's nearby

  • University of Missouri-Kansas City - 10 min walk - 0.9 km
  • Kemper Museum of Contemporary Art - 14 min walk - 1.2 km
  • Nelson-Atkins Museum of Art - 16 min walk - 1.4 km
  • T-Mobile Center - 7 min drive - 7.1 km
  • Starlight Theatre - 9 min drive - 8.6 km

Getting around

  • Kauffman Center Tram Stop - 8 min drive
  • Kansas City Union Station - 15 min drive
  • Kansas City International Airport (MCI) - 31 min drive

Restaurants

  • ‪Made In Kansas City Marketplace - ‬5 min walk
  • ‪Jack Stack Barbecue - ‬5 min walk
  • ‪The Cheesecake Factory - ‬6 min walk
  • ‪McCormick & Schmick's Seafood & Steaks - ‬6 min walk
  • ‪Panera Bread - ‬5 min walk

About this property

InterContinental Kansas City at The Plaza by IHG

4-star hotel near Fountain of Neptune
InterContinental Kansas City at The Plaza by IHG offers its guests a seasonal outdoor pool, a children's pool, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 18 meeting rooms are available. Event space at this hotel measures 29000 square feet (2694 square meters) and includes conference space. A terrace, a vending machine, and concierge services are also featured at the business-friendly InterContinental Kansas City at The Plaza by IHG. Parking is available for a fee.

This 4-star Kansas City hotel is smoke free.

  • 371 guestrooms or units
  • 11 levels
  • 2 buildings
  • 29000 sq ft of conference space
  • 2694 sq m of conference space
  • Built in 1972
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
InterContinental Kansas City at The Plaza by IHG offers 371 accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature down comforters and premium bedding. Premium cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Kansas City hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Languages

English, Spanish

Similar properties

Exterior

Hilton Kansas City Country Club Plaza

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 1,037 reviews
The price is CA $160
CA $192 total
includes taxes & fees
Jul 6 - Jul 7
Hilton Kansas City Country Club Plaza

Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 26 per night)
  • Covered valet parking on site (USD 32 per night)
  • Onsite parking includes off-street options

Food and drink

  • Weekend full breakfast available 6:30 AM to 11:30 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 55-inch HDTV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per night
  • Weight limit: 25 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 11.85 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 20 per person
  • Self parking fee: USD 26 per night
  • Covered valet parking fee: USD 32 per night
  • Pet fee: USD 75 per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • The seasonal pool will open in June and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Hotel Kansas City
InterContinental Hotel Plaza
InterContinental Plaza
Plaza InterContinental
InterContinental Kansas City Plaza Hotel
InterContinental Kansas City Plaza
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental

InterContinental Kansas City at The Plaza by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 511 out of 1003 reviews
Rating 8 - Good. 218 out of 1003 reviews
Rating 6 - Okay. 124 out of 1003 reviews
Rating 4 - Poor. 88 out of 1003 reviews
Rating 2 - Terrible. 62 out of 1003 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Luke

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Lots of Potential but Disappointing

Room was dated and in need of updates. The bathroom had the vanity separate from the tub and toilet but there was no door between them so the two rooms couldn’t be used independently. Had to wait about 10 minutes for anyone to be at the reception desk so O coupd check-in and had to call down twice late into the night to get linens for the pull-out sofa
Stayed 1 night in Mar 2025

6/10 Okay

Mike

Travelled with group
Liked: Room comfort
Room, esp bathroom upon check in were kinda dirty. Checked in at night and was chaotic with reservations and other guests waiting and complaining. The lobby/bar was blasted with some guitar singer so you literally couldn’t hear anyone speak
Stayed 2 nights in Mar 2025

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

april, raytown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in process. Staff was friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Josie

Stayed 2 nights in Feb 2025

10/10 Excellent

Jaylinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael, Kansas city

Liked: Property conditions & facilities
Balcony
Stayed 1 night in Mar 2025

10/10 Excellent

Misty

Excellent service and comfy beds and pillows.
Stayed 1 night in Mar 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sheila, MEMPHIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the Plaza was amazing until the cold front came through. Lol
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Weisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant options and live music
Stayed 1 night in Mar 2025

4/10 Poor

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Parking garage gates did not work, very annoying. Very loud in hallways, ran out of toilet paper Very nice rooms
Stayed 1 night in Mar 2025

10/10 Excellent

Marcia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Mary

Stayed 1 night in Mar 2025

10/10 Excellent

Tiffani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property was older and can use a refresh in the rooms. Staff was great !
Stayed 2 nights in Feb 2025

10/10 Excellent

Larry, Topeka

Liked: Staff & service, amenities, property conditions & facilities
We had a great time and love the staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking garage is totally filthy and unkept. All trash cans overflowing and trash everywhere.
Stayed 1 night in Mar 2025

6/10 Okay

Britten

Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service

Poor Service, wasn’t impressed

The hotel looks great from the outside but all the problems started as soon as we walked in. We walked into our room and it was dirty with no sheets on the beds all piled in a corner. Our next room had brown/yellow stains in the bathroom with black marks everywhere. The beds were super short and anyone over 5’9 will not be comfortable. The parking garage was filthy littered with trash and strange handprints on the walls. The front desk had no customer service and was unapologetic even after learning about all the issues we ran into and for waking us up at 8am about an issue non related to our room. Would never stay here again or recommend it to others.
Stayed 1 night in Feb 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great customer service

Really great customer service. Met our few requests, Ike a fluffy pillow, quickly and with no fuss. The main lobby area is warm and very pretty. All the staff were very kind and attentive. Will definitely be staying here again
Stayed 3 nights in Feb 2025

6/10 Okay

Rebecca

Disappointing for price

The hotel seemed nice at check in, but our room wasn’t as clean as I would expect for the price. There was hair on the counter, floor, and in the shower left from previous guests. We usually stay at slightly cheaper hotels so I had high expectations at this price point. I also was charged an additional $26 charge without warning or explanation so watch out for that. My receipt from Hotels.com says pay $10.07 at resort but my charge is for $36.07 and I can’t find an answer as to why. Also, if you have a lifted truck you won’t fit in the parking garage. We barely cleared the 6’4” entry sign in a standard full size pickup.
Stayed 1 night in Feb 2025