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Bertam Resort, Penang

4.0 star property
4-star family-friendly resort near Penang Golf Resort, connected to the airport

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Photo gallery for Bertam Resort, Penang

Private pool
Deluxe Premier
Violet Pool Suite | Terrace/patio
Reception
Club Loft, 3 Bedrooms, Pool View, Executive Level | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Spa
  • Parking available
  • Gym
  • Pool

Explore the area

Map
12854 Jln Tun Hamdan Sheikh Tahir, Kepala Batas, Penang, 13100
  • Penang Golf Resort
    ‪3 min drive‬
  • Kepala Batas Golf Club
    ‪3 min drive‬
  • Sunway Carnival Mall
    ‪15 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪43 min drive‬

Room options

View all photos for Deluxe With Balcony

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe With Balcony

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 26.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 56.2 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite

1 bedroom, premium bedding, down comforters, pillowtop beds

Club Suite

  • 63 sq m
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe King

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 30 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe King with Balcony

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe King with Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Iris Pool Suite

View from room

Iris Pool Suite

  • 126 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Loft, 3 Bedrooms, Pool View, Executive Level

Club Loft, 3 Bedrooms, Pool View, Executive Level | View from room

Club Loft, 3 Bedrooms, Pool View, Executive Level

  • 108 sq m
  • Sleeps 8
  • 1 King Bed and 3 Queen Beds

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 26.4 sq m
  • Park view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Premier

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Premier

  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Violet Pool Suite

50-inch Smart TV with cable channels, TV, foosball

Violet Pool Suite

  • 106 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

About the area

Kepala Batas

Close to airport.Stay at this Kepala Batas resort and you'll be within 2 miles (3 km) of Penang Golf Resort and 12 miles (20 km) of Ninth Emperor God Temple. Sunway Carnival Mall and Penang Bird Park are within 16 miles (25 km).
View more Resorts in Kepala BatasOpens in a new window

What's nearby

  • Bertam Souk & Water Park - 15 min walk - 1.3 km
  • Penang Golf Resort - 3 min drive - 2.3 km
  • Kepala Batas Golf Club - 3 min drive - 2.3 km
  • Allanze University - College of Medical Sciences - 3 min drive - 3.1 km
  • Sunway Carnival Mall - 15 min drive - 20.6 km

Getting around

  • Tasek Gelugor Station - 17 min drive
  • Penang Intl. Airport (PEN) - 48 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪OldTown White Coffee - ‬19 min walk
  • ‪Baeshake Cafe - ‬4 min drive
  • ‪Qah-Wa Cafe - ‬17 min walk
  • ‪Terra Tea Kaw - ‬5 min walk

About this property

Bertam Resort, Penang

4-star family-friendly resort near Penang Golf Resort, connected to the airport
Bertam Resort, Penang offers its guests a full-service spa, a water park (surcharge), and 5 hot tubs. There are 3 restaurants and 2 coffee shops/cafes, as well as a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business center, 18 meeting rooms, and coworking spaces are available. Event space at this resort measures 35000 square feet (3252 square meters) and includes a conference center. An outdoor pool, a children's pool, and a health club are also featured at the family-friendly Bertam Resort, Penang. Free self parking is available. A complete renovation of Bertam Resort, Penang was completed in February 2023.

Smoking is allowed in designated areas at this 4-star Kepala Batas resort.

  • 282 guestrooms or units
  • 5 levels
  • 2 buildings
  • 3 dining venues
  • 2 coffee shops
  • Meeting rooms
  • 35000 sq ft of conference space
  • 3252 sq m of conference space
  • Built in 2023
  • Karaoke
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Convenience store
  • Gift shop
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Bar by the pool
Bertam Resort, Penang offers 282 air-conditioned accommodations with MP3 docking stations and free minibar items. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with cable channels and smart speakers. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, Filipino, German, Hindi, Indonesian, Malay, Thai

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Property amenities

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Grocery/convenience store
  • High chair
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Pool toys
  • Water park (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 6-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free secured, covered self parking on site
  • Secured, covered valet parking on site (MYR 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MYR 56 for adults and MYR 35 for children
  • 2 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Things to do

  • 18-hole adjacent golf course
  • 5 hot tubs
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Children's pool
  • Designer stores
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Health club
  • Karaoke
  • Lazy river
  • Library
  • Optional golf privileges
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Steam room
  • Water park
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Area rugs in room
  • Ceiling hoist
  • Doorbell and phone notification
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • High-pile carpet in room
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch smart TV with cable channels
  • MP3 dock
  • Smart speaker

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Dining table
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bertam Resort, Penang

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for MYR 150.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200 per accommodation, per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 56 for adults and MYR 35 for children
  • Covered valet parking fee: MYR 40 per night (in/out privileges)
  • Rollaway bed fee: MYR 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. This property uses solar energy. Long-term renters welcome.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 6-device limit.

Property is also known as

Bertam Resort Penang
Bertam Resort Water Park
Bertam Resort, Penang Resort
Bertam Resort, Penang Kepala Batas
Bertam Resort, Penang Resort Kepala Batas

Bertam Resort, Penang Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 10 out of 17 reviews
Rating 8 - Good. 5 out of 17 reviews
Rating 6 - Okay. 0 out of 17 reviews
Rating 4 - Poor. 1 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

10/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kaori

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2025

10/10 Excellent

LANCE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed and decorated. Staff service excellent and beautiful pool area Kechmara soa was also excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Oct 2024

10/10 Excellent

Nik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Jan 2025

8/10 Good

Norhuda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Muhammad Abqari Fiqri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

junaidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Abdulla

Stayed 3 nights in Aug 2024

10/10 Excellent

Siti Rohani, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the resort is very unique. 👍👍👍
Stayed 2 nights in Apr 2024

2/10 Terrible

Lee Jun

Disliked: Staff & service
My room was not made for the day and when I called was told no housekeeping until 9am the next day. Limited drinking water supplied to room. Only 1x750ml water then you are charged additional for drinking water! Ridiculous!
Stayed 2 nights in Sep 2023

10/10 Excellent

Chee Labb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Comfortable for the entire family… the staff even arrange an interconnected room for us!
SunRise View
Sunset View
Pool Water is clean & warm…
Next to its own water park
Stayed 3 nights in Apr 2023

10/10 Excellent

Ahmad Fariz

Stayed 1 night in Feb 2025

8/10 Good

izzah

Stayed 1 night in Sep 2024

8/10 Good

Yutaro, chigasaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良いホテルでした。
Stayed 4 nights in Sep 2024