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"Great stay"

"I've stayed here over 10 times over the last 15 years. In the past 2 years, I've experienced less than great stays at this resort. Tradition makes it I want to go back, but I'll book someplace else for next year I think. The lodge is still a great building, its so beautiful on the lake, lighted up. The skating rink and through the forest is also such a great amenity. The staff are much less friendly than before - not sure why. The room was the standard suite, but many items were not functional or need updating e.g. the plugs are loose so you can't plug in chargers without them falling, the bath is plugged so water accumulates when you take shower and is slippery, some of the lights don't work (beside bed etc.), the fridge makes loud noises and the heating/cooling appliance runs all the time. So, not sure if its owner negligence or resort maintenance gaps, but a renovation is in order. We had dinner at the restaurant on the 1st night, ordered a brie as appetizer (it came not very warm/not melting), then we had the steak tartare which was good and my son had the chicken fingers and fries. The chicken fingers looked good, with light batter and 'real' fresh chicken - which is a nice change from frozen. That said, when he cut through one of the largest pieces after taking a few bites, he realized the chicken was RAW. We lost our appetite after that, and went to our rooms. She didn't charge us for the chicken but that was it, no apologies etc. "

"Old and loud noise"

"The condo was clean and modern. Our unit was on the lower level which meant going up and down exterior stairs to access the unit. No one shovels the stairs which have a narrow tread. As a result, the stairs are compacted with snow that has turned to ice and makes the whole situation a challenge going up or down in spite of the stone dust that is available for guests to spread. The kitchen utensils were insufficient. There were 3 frying pans but no adequate utensils to use when cooking with a frying pan. "

"The recipient is very nice and helpful. All the staff are active with sunshine smile! Our family loves the breakfast buffet there and the hot water in the lounge all day long. The outdoor hot tub is very lovely! Great experience for this vacation there! "