4/10 Poor
Chloe
Travelled with family
Nov 26, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Room and facilities felt neglected. The room had a damp mouldy smell coming from the air conditioning. We had an interconnecting room and the same thing happened from our other room. The damp smell was that bad that we opted not to use our air conditioning which isn’t very practical in the Bali heat. We reported it to reception where a maintenance man said he would come and take a look and clean the filters but the smell didn’t go away. There was an awful smell coming from the drains in the bathroom and also our son left a white t-shirt in the room one morning when we went to the buffet breakfast. He had Bali belly so we had requested that his room be turned over with fresh sheets. When we returned to the room, His brand new white tshirt with blue writing all over it had disappeared and when we contacting the cleaning department they said they would look for but nothing got followed up. We assumed it was collected amongst the bedding however the brand name shirt was never found. My partner had previously stayed at this hotel multiple times and said that the standard had severely deteriorated at this hotel. Great location and staff were friendly but sadly the facilities are dated, old and tired and felt very unhygienic
Chloe
Stayed 10 nights in Oct 2025
