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Berkshires Untold

3.5 star property
3.5-star lodge near Bousquet Ski Area

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Photo gallery for Berkshires Untold

Interior
Lobby
Breakfast, dinner served; American cuisine, garden views
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Bar

Explore the area

View in a map
194 Pittsfield Rd, Lenox, MA, 01240
  • Place, Kennedy Park
    ‪11 min walk‬
  • Place, Pleasant Valley Wilderness Sanctuary
    ‪2 min drive‬
  • Place, Tanglewood Music Center
    ‪7 min drive‬
  • Airport, Hudson, NY (HCC-Columbia County)
    ‪48 min drive‬

Room options

View all photos for Standard King

Standard King

Standard King

8.8 out of 10
Excellent
(54 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Two Double

Standard Two Double

Standard Two Double

8.4 out of 10
Very good
(18 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Two King Suite

Deluxe Two King Suite | Living area

Deluxe Two King Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Twin Sofa Bed

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Exterior

Hampton Inn & Suites Berkshires-Lenox

Lenox
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, 1,000 reviews
The price is CA $143
CA $159 total
includes taxes & fees
Dec 14 - Dec 15
Hampton Inn & Suites Berkshires-Lenox

About the area

Lenox

In Lenox .Within 6 miles (10 km) of this Lenox lodge, you'll find Shakespeare and Company and Bousquet Ski Area. Tanglewood Music Center and The Mount are also within 6 miles (10 km).
View more Lodges in LenoxOpens in a new window

What's nearby

  • Kennedy Park - 11 min walk - 1.0 km
  • Pleasant Valley Wilderness Sanctuary - 2 min drive - 1.1 km
  • The Mount - 6 min drive - 7.4 km
  • Tanglewood Music Center - 7 min drive - 6.4 km
  • National Shrine of the Divine Mercy - 15 min drive - 17.0 km

Getting around

  • Pittsfield Intermodal Transportation Center - 9 min drive
  • Albany Intl. Airport (ALB) - 60 min drive

Restaurants

  • ‪Market 32 by Price Chopper - ‬3 min drive
  • ‪Guido's Fresh Marketplace - ‬3 min drive
  • ‪Antimony Brewing - Craft Brewery & Kitchen - ‬16 min walk
  • ‪Arizona Pizza Co. - ‬2 min drive
  • ‪Amazing Pho - ‬3 min drive

About this property

Berkshires Untold

3.5-star lodge near Bousquet Ski Area
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Berkshires Untold also features a terrace, coffee/tea in a common area, and concierge services. Self parking is free. A complete renovation of Berkshires Untold was completed in February 2023.

This 3.5-star Lenox lodge is smoke free.

  • 64 guestrooms or units
  • 2 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Concierge
  • Terrace
  • Fireplace in lobby
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Berkshires Untold offers 64 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and bathrobes. These individually decorated accommodations include desk chairs. Beds feature premium bedding. 39-inch Smart televisions come with digital channels and Netflix.

Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Exterior
The Black Swan Lee - Lenox, an Ascend Collection Hotel
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,003 reviews
The price is CA $140
CA $156 total
includes taxes & fees
Dec 17 - Dec 18
The Black Swan Lee - Lenox, an Ascend Collection Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 5 to 35 for adults and USD 5 to 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Things to do

  • Books

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 39-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 85 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 35 for adults, and USD 5 to 25 for children
  • Pet fee: USD 85 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property is also known as

Berkshires Untold Lodge
Berkshires Untold Lenox
Berkshires Untold Lodge Lenox

Berkshires Untold Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 535 out of 808 reviews
Rating 8 - Good. 167 out of 808 reviews
Rating 6 - Okay. 67 out of 808 reviews
Rating 4 - Poor. 20 out of 808 reviews
Rating 2 - Terrible. 19 out of 808 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome! Super clean and safe hotel. Drinks at the bar were wonderful and staff were so friendly. Would definitely go back!
Stayed 2 nights in Sep 2025

6/10 Okay

Doug

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was told they don't do any Expedia VIP recognition and Expedia shouldn't have mentioned that to me because they should know better. It's a glorified motel. That being said, the room was nice with updated decor. Surprising cost-savings efforts on their part - no coffee maker or phone in the room. Didn't bother eating there. $7.50 for a hard-boiled egg?
Stayed 1 night in Aug 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

John

Stayed 1 night in Jul 2025

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend that Untold consider upgrading their sign on the lawn so that it can be better seen from down the road. I was disappointed that there was no available microwave to use. The three nights 4 days visit our room was never touched by room service. I couldn’t find any info on line about room service, ie fresh towels, beds made.
Stayed 3 nights in Sep 2025

8/10 Good

Gabriel

Liked: Cleanliness
Stayed 2 nights in Aug 2025

8/10 Good

Alice

Stayed 1 night in Aug 2025

8/10 Good

Michele

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Decor was nice. It appeared there were a few bugs they need to work out- check in was frazzled . Perhaps not enough staff for timely preparation. Hope they get the kinks worked out.
Stayed 1 night in Aug 2025

10/10 Excellent

christie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Having read previous reviews that criticized the reception, staff, excessively loud A/C, uncomfortable beds, etc, I arrived with definite worries. Our stay could not have been better!!! The hotel was filled to capacity, but our check-in was completely smooth, even with our early arrival. The bathroom was spacious with a fabulous shower with strong water pressure. The bed was very comfortable, with a firm mattress. Yes, it is a made over former motel, but the price was very favorable and I would not hesitate to return!
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very clean and beautifully decorated.
Stayed 1 night in Aug 2025

6/10 Okay

steph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to share some feedback regarding my recent stay. The front entry and outdoor space in the main area are stylish and have a modern, trendy feel. The property’s hilltop setting also makes for an attractive first impression. However, I found the rooms did not meet the same standard. The room was quite dark, with only one window and limited lighting from two dim lamps. The heating/air conditioning unit was positioned uncomfortably close to the bed, and the bath towels provided had noticeable holes. On a positive note, the staff were very helpful and accommodating. When we first checked in, the lights were not functioning, but someone promptly came to reset the breaker, which we greatly appreciated. Overall, while there were some positive aspects to the stay, I feel the accommodations did not reflect the price point. Steph -Boston/Fla.
Stayed 1 night in Aug 2025

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Very convenient to Lenox.
Stayed 1 night in Aug 2025

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tanglewood Trip

We enjoyed a quick trip to Tanglewood and only stayed overnight. The accommodations were perfect for this.
Stayed 1 night in Aug 2025

10/10 Excellent

Theresa

Liked: Cleanliness, amenities
We loved the comfortable communal areas. Beautiful patio with fire pits and sofas inside and out. Great bar and dining area too. It was very clean, Beautiful bathroom, comfy beds and freindly, accommodating staff. Highly recommended
Stayed 1 night in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always
Stayed 1 night in Aug 2025

10/10 Excellent

James

Stayed 1 night in Aug 2025

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed recently at Untold, which is really a modernized take on the old roadside motel. Doors open to the exterior, but the property has been thoughtfully updated. The lobby and patio sitting areas are very well done—pleasant spots to spend some time outside the room. The rooms themselves have been nicely redone, with quality finishes and good attention to detail for what began as a motel structure. That said, at the going rate of around $400/night, the value can feel mismatched. Compared to other hotels at that price point, it’s hard to justify the premium, though I recognize some of that may be regional market pressure. A couple of things to note: • If you’re on the roadside rooms, expect noticeable traffic noise. Light sleepers should request a room away from the street. • Booking directly through the hotel was surprisingly difficult. I first tried through staff on-site but was told I had to go online. When I checked the Untold website, the direct booking price was higher than third-party sites like Travelocity or Hotels.com. I even tried to book direct to help the property avoid fees, but they wouldn’t match the price and redirected me back to the third-party platform. That was disappointing. Bottom line: A stylishly updated motel with nice shared spaces and comfortable rooms, but expect potential road noise and a high rate for the region/class. Booking directly is not traveler-friendly, which takes away from the overall experience.
Stayed 1 night in Aug 2025

8/10 Good

David, Long Island City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old motel has been remodeled nicely but is still, at heart, a motel. Breakfast is poor value. Bed is very comfortable. Internet is good.
Stayed 3 nights in Jul 2025

10/10 Excellent

ewa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Alicia

Stayed 1 night in Aug 2025

6/10 Okay

Holger

Liked: Cleanliness
Stayed 1 night in Aug 2025

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
The king size bed was a platform type. It felt like a futon mattress and was not comfortable. I do not know if they have any regular beds with a box spring.
Stayed 1 night in Aug 2025

10/10 Excellent

Eric, Beverly Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Barbara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to stay in the area Found the place cutely decorated and was happy there was a restaurant on premise
Stayed 1 night in Aug 2025