The staff were friendly enough, but the management of the hotel was lacking in basic planning and customer service protocols. There is no safe, and there are no bedside reading lights. After check-in they tell you âby the wayâ the restaurant downstairs will have noisy events âonly until 1:30 or 2:00â on Friday and Saturday nights. Although street noise is to be expected for a âcity viewâ room in a huge city like Lima. the restaurant noise was terrible. Four out of five nights the doorbell rang incessantlyâ there was no indication that there were any night staff to deal with either late arrivals or people needing to get in without a key. The hotel had absolutely no spare towelsâ because it was a holiday, the âlaundry serviceâ was not available for two days; when we asked again on the second day for clean/dry towels, the staff just shrugged shoulders and said sorry it is âa problemâ. The room floor was extremely dirty (you donât want to see the picture of our feet after walking from the shower to the bed) â this was still the case after we asked for the floor to be swept. The hotel asks that you do not flush toilet paper, but they donât empty the toilet paper trash cans unless you specifically ask âeven then it didnât always happen. It took more than an hour and three requests to get a roll of toilet paperâŠ. The hotel is in a good location and the building has character. Read a bunch of reviews before you book this place.
Love the room and the decor of the place! The neighbor is walkable with many coffee shops around. We had the room closest to the street, it was somewhat noisy at night. Would not recommend this room for those who are sensitive to noise.
Beautiful old building, huge room with high ceilings, large comfortable bed, private bathroom and a wall of Moorish windows. Note this room has the music of city traffic noise, for me it puts me to sleep. Gorgeous restaurant on ground floor, with hot breakfast included. Walking distance to lots of top restaurants, and main Barranco plaza with a cathedral, and oath down to the ocean. Great place & value!! Choose an off street room if traffic hum is of concern. Smart key fob for security/ entry.