Book Cheap Hotels in Livorno

On June 23, 2019, my wife and I arrived at 2 pm by auto at Hotel Gennarino with reservations made through Travelocity. We were shown to our room which was nice but extremely hot and was told that the air conditioning would take a little while to cool it down. Tthe temperature outside was over 100F. Their AC was broken because it never did cool the room down. When we complained to the desk an English lady offered to show us another room where the AC had recently been on. We could tell no difference between the temperatures of the rooms. We told her we could not possibly stay there in that kind of heat and we would have to find other accommodations with air conditioning elsewhere. The lady at the desk then offered to help us find another hotel that would meet our expectations and reserved a room for us nearby at the Hotel Boston. She told us she was sorry for our inconvenience but not to worry because she would cancel our reservation at the Hotel Gennarino and not charge our credit card or refund our money back on to our credit card if it had already been charged. Our latest credit card statement confirms what she said not to be true because we were charged on June 24, 2019, for a room we never stayed in. To avoid getting my credit card company involved on June 29th I emailed the hotel directly and explained what happened and asked that they refund the amount they charged back to my card. No response. Now, the credit card company has become involved. Too bad....