Unfortunately, the check-in experience was not smooth. The trip started off with no access to the access code to get into the hotel through the application. It said that we needed to pay for the stay before getting the code, which we already did. We contacted a member of their team who got us the code. Once checking in, there was no toilet paper in the room, no hand soap, the shower door was broken, the water in the sink in the bathroom was so hot it would burn your hands. The second bed which was supposed to be a pull out couch in the main room was two cushions pushed together on the floor. There were silver fish bugs on the floor under the garbage. The room overall was fairly clean and the location was good, however the stay as a whole was lacking.