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Phoenix Hotel

3.5 star property
Victorian hotel near Hyde Park

Choose dates to view prices

Photo gallery for Phoenix Hotel

Exterior
Reception
1 bedroom, in-room safe, desk, blackout drapes
Restaurant
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Kensington Gardens
    ‪6 min walk‬
  • Hyde Park
    ‪13 min walk‬
  • Kensington High Street
    ‪17 min walk‬
  • London (LHR-Heathrow)
    ‪29 min drive‬

Room options

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Small Double

Small Double

Small Double

8.2 out of 10
Very good
(25 reviews)
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(50 reviews)
  • 2 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, blackout drapes

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

8.4 out of 10
Very good
(5 reviews)
  • 2 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room, 2 Single Beds

1 bedroom, in-room safe, desk, blackout drapes

Standard Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 2 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

Standard Quadruple Room, 1 Bedroom

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 2 sq m
  • Sleeps 4
  • 4 Twin Beds

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About the area

London

London City Centre stay.Within a 10-minute walk of this London City Centre hotel, you'll find Kensington Gardens and Portobello Road Market. Hyde Park and Kensington High Street are also within 2 miles (3 km).

What's nearby

  • Kensington Gardens - 6 min walk - 0.5 km
  • Hyde Park - 13 min walk - 1.2 km
  • Kensington High Street - 17 min walk - 1.4 km
  • Marble Arch - 4 min drive - 2.3 km
  • Oxford Street - 6 min drive - 2.9 km

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Joe & the Juice - ‬4 min walk
  • ‪Bayswater Arms - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪Four Seasons - ‬3 min walk

About this property

Phoenix Hotel

Victorian hotel near Hyde Park
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Phoenix Hotel also features tour/ticket assistance, coffee/tea in a common area, and concierge services.

This Victorian London hotel is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • Built in 1854
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Phoenix Hotel offers 125 accommodations with safes and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English

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Front of property

London House Hotel

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  • Air conditioning
  • Breakfast available
  • Housekeeping
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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Diners Club, cash, and mobile payments. Air conditioning is not provided. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 503 out of 1002 reviews
Rating 8 - Good. 396 out of 1002 reviews
Rating 6 - Okay. 79 out of 1002 reviews
Rating 4 - Poor. 12 out of 1002 reviews
Rating 2 - Terrible. 12 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location a short walk to trains. The room was very small with no air conditioning and a small heater that did not ever go on. A desk fan was provided along with bath gel and shampoo. There was also a window that could be opened for fresh air. Staff was friendly.
Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in one of the best areas in London to stay at, very convenient as it is close to an underground station, next to restaurants, shops, supermarkets, bakeries, pubs. The staff was very friendly and helpful!
Stayed 2 nights in Feb 2025

8/10 Good

Fabien, Pasadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but an excellent value given the convenient location. Nice breakfast.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Hector

Stayed 1 night in Mar 2025

4/10 Poor

Eldiflor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed only 1 night in a basic room on the ground floor. The room reeked of smoke immediately. There was no central heating unit. The room included a tower fan but it was filled with dust and seemed to not been cleaned for a while. One of the bath towels was smeared with a brownish stain. The toilet paper holder was placed in the most awkward space; high above the shoulder when seated on the toilet. Couldn’t even have a proper shower since it was uncontrollably scalding hot. The best thing was that the wifi was fast. It’s possible that the rooms on the higher floors are better maintained but overall wouldn’t recommend even though it’s in a quiet neighbourhood and budget friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great boutique hotel, with all the convenience of a grand hotel, fantastic.
Stayed 3 nights in Feb 2025

10/10 Excellent

Wiktor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel close to the HydePark, so if you like morning runs, this location is perfect. A lot of dining options around. Close to two subway stations and to Paddington train station (where you can jump on the Elisabeth line that will take you to the airport). Staff really friendly and helpful (free deposit boxes at the reception). Room nice, warm and cozy. Small but you have everything you need in it. Good breakfast. I recommend this hotel for a short to medium length stay.
Stayed 2 nights in Feb 2025

8/10 Good

william

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ray

Stayed 4 nights in Oct 2024

10/10 Excellent

Neil

Liked: Staff & service, property conditions & facilities, room comfort

Astrofest 2025

Enjoyed it very much. Tube station close by.
Stayed 3 nights in Feb 2025

8/10 Good

Christopher

Stayed 1 night in Jan 2025

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Pam

Travelled with partner
Great position, clean, good breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Hosannah

Stayed 1 night in Dec 2024

2/10 Terrible

Emma

Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near many restaurant options, stores and two metro lines. Hotel was clean and quiet.
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities, property conditions & facilities
Clean and safe hotel with a continental breakfast. The Bayswater underground station is 3 blocks away. The staff was excellent. We had a room with 4 single beds which worked well for us.
Stayed 3 nights in Dec 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Maren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great continental breakfast and the location is perfect!
Stayed 3 nights in Dec 2024

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean rooms. Fair price. Brilliant location
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024