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Phoenix Hotel

3.5 star property
3.5-star Victorian hotel near Hyde Park

Choose dates to view prices

Photo gallery for Phoenix Hotel

Front of property
In-room safe, desk, blackout drapes, iron/ironing board
Exterior
Reception
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Business services
  • Bar
  • Laundry
  • Housekeeping

Explore the area

View in a map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Place, Westbourne Grove
    ‪1 min walk‬
  • Place, Queensway
    ‪1 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪58 min drive‬

Room options

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(55 reviews)
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Exclusive Single Room (Small)

Exclusive Single Room (Small)

Exclusive Single Room (Small)

8.0 out of 10
Very good
(31 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room, 2 Twin Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(13 reviews)
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Quadruple Room, 1 Bedroom

In-room safe, desk, blackout drapes, iron/ironing board

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

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About the area

London

London City Centre stay.Within a 15-minute walk of this London City Centre hotel, you'll find Kensington Gardens and Kensington Palace. Hyde Park and Kensington High Street are also within 2 miles (3 km).

What's nearby

  • Westbourne Grove - 1 min walk - 0.0 km
  • Queensway - 1 min walk - 0.1 km
  • Kensington Gardens - 5 min walk - 0.4 km
  • Portobello Road Market - 9 min walk - 0.8 km
  • Hyde Park - 16 min walk - 1.4 km

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Prince Alfred - ‬2 min walk
  • ‪Bayswater Arms - ‬2 min walk
  • ‪Bella Italia - ‬2 min walk
  • ‪Nela - ‬4 min walk
  • ‪Guillam Coffee House - ‬3 min walk

About this property

Phoenix Hotel

3.5-star Victorian hotel near Hyde Park
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Phoenix Hotel also features tour/ticket assistance, coffee/tea in a common area, and concierge services.

This Victorian London hotel is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • Built in 1854
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Phoenix Hotel offers 125 accommodations with safes and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

View from room
Kensington Gardens Hotel
London City Centre
  • Free WiFi
  • Laundry
  • Housekeeping
4.2 out of 5, Very good, 949 reviews
The price is CA $184
CA $221 total
includes taxes & fees
Jun 14 - Jun 15
Kensington Gardens Hotel

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Diners Club, cash, and mobile payments. Air conditioning is not provided. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property is also known as

Phoenix Hotel Hotel

Best Western Phoenix Hotel London

Best Western Phoenix London

Hotel Best Western Phoenix

Phoenix Hotel Best Western

Phoenix Hotel London

Phoenix London

Phoenix Hotel London England

Phoenix Hotel London, England

Phoenix Hotel London

Phoenix Hotel Hotel London

Frequently asked questions

How close is Phoenix Hotel to the airport?

Phoenix Hotel is 13.4 mi (65-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at Phoenix Hotel?

As of May 25, 2026, prices found for a 1-night stay for 2 adults at Phoenix Hotel on Jun 24, 2026 start from CA $291, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Phoenix Hotel have an airport shuttle?

Airport shuttle services are not available at Phoenix Hotel.

Does Phoenix Hotel offer free breakfast?

Phoenix Hotel does not offer free breakfast.

Is there a casino at Phoenix Hotel?

No, there is no casino at this hotel.

What time is check-in at Phoenix Hotel?

Check-in start time: 1:30 PM; Check-in end time: anytime.

Is there free parking at Phoenix Hotel?

Free parking is not available at this hotel.

Does Phoenix Hotel have a pool?

Phoenix Hotel does not have a pool.

Does Phoenix Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Phoenix Hotel have a spa?

There are no spa services available at this hotel.

How close is Phoenix Hotel to downtown London?

Phoenix Hotel is 2.7 mi away from London.

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 1003 reviews
Rating 8 - Good. 363 out of 1003 reviews
Rating 6 - Okay. 82 out of 1003 reviews
Rating 4 - Poor. 16 out of 1003 reviews
Rating 2 - Terrible. 11 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

P

Stayed 2 nights in Feb 2026

10/10 Excellent

ALAN, Las Vegas

Liked: Cleanliness, property conditions & facilities
First room was quite noisy, was able to change rooms to a much quiter location. Breakfast was varied and filling. Location is great, multiple restaurants and few minutes to Bayswater tube stop.
Stayed 10 nights in Jan 2026

4/10 Poor

Gary

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Hotel accomodation OK and as expected. However, we chose the hotel partly because it had a bar. Upon arrival we were informed the bar opens at 4pm each afternoon and stays open until late. Thus we headed in to London and returned for 8pm to chill and have a few drinks in the bar. Upon return, we were informed the management had decided not to open the bar for reasons unknown.We were then promised bar would be open the next night. Similar story the next day with bar shut again! Very very disappointing and not at the satisfaction level I have come go expect from Expedia. Please could you look in to this on our be half?
Stayed 2 nights in Jan 2026

10/10 Excellent

floyd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but noisy neighbours both nights…
Stayed 2 nights in Jan 2026

10/10 Excellent

Cynthia

Stayed 3 nights in Dec 2025

10/10 Excellent

Gerald

Great stay
Stayed 4 nights in Dec 2025

10/10 Excellent

Jianhui

Stayed 1 night in Dec 2025

10/10 Excellent

Graham

Stayed 1 night in Dec 2025

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay! The room was always clean and the staff was super helpful and friendly. My only complaint is that the breakfast is a bit simple with no hot food. We had a fantastic stay otherwise! I also like how close you are to different tube stations and the neighborhood is so charming.
Stayed 6 nights in Nov 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Small, cosy room on the lower ground floor. The double bed is a small double bed. Reception and bar staff were professional and friendly and everything was spotless. Great location too.
Stayed 1 night in Nov 2025

10/10 Excellent

John-Paul

Liked: Cleanliness, staff & service, amenities
Lovely room, helpful staff
Stayed 1 night in Nov 2025

2/10 Terrible

Sam

Travelled with partner
Disliked: Amenities, property conditions & facilities
I can’t believe how uncomfortable my stay was. It was 5 degrees outside in November, yet my room felt like it was in the middle of summer. And the worst part? There was no actual thermostat. Just an old, outdated control unit that didn’t do anything. Huge red flag. I tried everything, opening the windows, fiddling with the old panel— but the room stayed insanely hot. Sleeping was nearly impossible. This was a really disappointing experience, and until they update their HVAC system so guests can control their own room temperature, I definitely won’t be back.
Stayed 2 nights in Nov 2025

2/10 Terrible

erik, Brussel

Stayed 4 nights in Oct 2025

10/10 Excellent

Ann-Mary

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The place was lovely! The staff was friendly and helpful. My room had everything I needed from an electric tea kettle to a Nespresso and perfect little cookies to comfort my tummy. AND the bed was comfortable!
Stayed 3 nights in Oct 2025

10/10 Excellent

erik, Brussel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Sebastian

Stayed 2 nights in Oct 2025

10/10 Excellent

Harriette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.
Stayed 1 night in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 1 night in Oct 2025

10/10 Excellent

Aparna

Liked: Cleanliness, staff & service, property conditions & facilities
Conv
Stayed 3 nights in Sep 2025

10/10 Excellent

S

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 4 nights in Sep 2025

10/10 Excellent

JAGJEET

Stayed 3 nights in Sep 2025

10/10 Excellent

Marie

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Stayed 1 night in Oct 2023

8/10 Good

Benjamin

Stayed 1 night in Sep 2025