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The Residen

4.0 star property
4-star hotel near The British Museum

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Photo gallery for The Residen

Exterior
Superior Apartment
Family Apartment | Dining
Standard Apartment | Bathroom
Family Apartment | Private kitchen

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Laundry

Explore the area

View in a map
25 Ridgmount St, London, England, WC1E 7AH
  • Place, University College London
    ‪2 min walk‬
  • Place, Russell Square
    ‪4 min walk‬
  • Place, The British Museum
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪65 min drive‬

Room options

View all photos for Standard Apartment

Standard Apartment

Standard Apartment

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment

Superior Apartment

Superior Apartment

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Apartment

Premium Apartment

Premium Apartment

  • City view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Apartment

Family Apartment | Private kitchen

Family Apartment

  • City view
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment

Luxury Apartment

Luxury Apartment

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Double Bed and 1 Double Sofa Bed

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About the area

London

London City Centre stay.Within a 10-minute walk of this London City Centre hotel, you'll find The British Museum and Russell Square. Leicester Square and Oxford Street are also within 2 miles (3 km).

What's nearby

  • University College London - 2 min walk - 0.2 km
  • Tottenham Court Road - 3 min walk - 0.3 km
  • University of London - 3 min walk - 0.3 km
  • Russell Square - 4 min walk - 0.4 km
  • The British Museum - 5 min walk - 0.4 km

Getting around

  • Goodge Street Underground Station - 3 min walk
  • Tottenham Court Road Station - 9 min walk
  • London City Airport (LCY) - 54 min drive

Restaurants

  • ‪KFC - ‬2 min walk
  • ‪Marlborough Arms - ‬3 min walk
  • ‪PaStation - ‬3 min walk
  • ‪Costa Coffee - ‬3 min walk
  • ‪Pret a Manger - ‬2 min walk

About this property

The Residen

4-star hotel near The British Museum
As a guest of The Residen, you'll find tour/ticket assistance, laundry facilities, and an elevator. WiFi is free in public spaces.

Smoking is allowed in designated areas at this 4-star London hotel.

  • 16 guestrooms or units
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • Smoking in designated areas
The Residen offers 16 accommodations with washers/dryers and irons/ironing boards. Satellite television is provided.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is provided on request.

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Property amenities

Family friendly

  • In-room washer/dryer
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • Cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shower/bathtub combination
  • Towels provided

More

  • Heating
  • Iron/ironing board
  • Portable fan
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an access code
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from November 4 2025 to July 4 2026 (dates subject to change).

Access methods

Access code

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 350 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee and varies based on unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

Property is also known as

The Residen Hotel
The Residen London
The Residen Hotel London

The Residen Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 15 out of 30 reviews
Rating 8 - Good. 6 out of 30 reviews
Rating 6 - Okay. 5 out of 30 reviews
Rating 4 - Poor. 1 out of 30 reviews
Rating 2 - Terrible. 3 out of 30 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Hasan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious
Stayed 1 night in Sep 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful clean apartment. Well located. Would definitely book again.
Stayed 2 nights in May 2025

10/10 Excellent

antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
This was clean and a great stay
Stayed 3 nights in Oct 2024

10/10 Excellent

Lana

Travelled with partner
Liked: Cleanliness, amenities
Convenient location
Stayed 1 night in Oct 2024

8/10 Good

Ian

Stayed 1 night in Jun 2024

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Hazel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just what we needed

The apartment was really well located for a visit to the British Museum, places to eat and access to the tube network. I stayed with my 2 children and they were happy to set up separate beds. The only downside was it was rather hot, the bathroom was like a sauna and we couldn’t turn the radiator in there off. It’s only a minor downside as the windows open. I will stay here with my family again.
Stayed 1 night in Feb 2024

10/10 Excellent

Paula

Stayed 1 night in Nov 2023

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

2/10 Terrible

J S

Disliked: Cleanliness, staff & service, property conditions & facilities

Extremely Disappointed: A Disastrous Experience

Upon entering the room (Apartment 6a), we were immediately overwhelmed by a strong and persistent stench of cigarettes. The smell was so pervasive that it was impossible to ignore. As non-smokers, we found this highly unpleasant and unacceptable, and it triggered breathing difficulties for my wife who had previously been asthmatic. It was clear that a previous resident had smoked in the room and it had not been adequately cleaned. After about 30 minutes sitting on the couch, we noticed our clothes had started to smell of cigarettes. We left the apartment with the windows wide open for a few hours, but when we returned the smell was as bad as ever. To address this issue, we attempted to contact the management by phone as there is no on-site presence at The Residen. We made a total of seventeen calls early in the evening, using three different numbers provided, but were utterly unsuccessful in reaching anyone. We left multiple voicemail messages explaining our situation and expressing our willingness to move to another apartment, but we never received any response or acknowledgement. Overall, our experience with The Residen Aparthotel was an absolute disaster. The management have refused to refund or compensate us even though we didn’t stay for any of the three nights we had booked. As a courtesy, I emailed them a draft of this review a week before I posted it, but they ignored that too.
Bathroom
Superior Studio Apartment
Stayed 3 nights in Jun 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely place but was advertised as being Covent Gardens… it was a fair walk to Covent Gardens. However had we not stayed up here we wouldn’t have discovered Charlotte Street which ended up being one of our favourite areas in London. Overall great place, awesome service and beautiful room.
Stayed 1 night in Jul 2023

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Minimum Security Prison

This is not a hotel. It is an apartment building that has units being rented out to travelers. Check in was confusing, had to personally try the code on stranger's doors to get in becuase, no one answers ALL 5 phone numbers provided to guests. The entire unit has NO AIR COND. hot as heck the whole day, Street side is super noisy with traffic and/or cosntruction, rear side has people throwing away trash into huge bins in the early hours. Beds and linens are filthy, beds horrible quality. Last day we left the room and got locked out when trying to get our luggage to rush to airport. Had to call 20 times to get our luggage and not miss our plane.
Stayed 1 night in Jul 2023

10/10 Excellent

Waleed

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to live
Stayed 2 nights in Jun 2023

6/10 Okay

emerald

Travelled with family
Liked: Cleanliness
Close to tube
Stayed 2 nights in Jun 2023

10/10 Excellent

Sarra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely, modern, and well-equipped. We were close to many sites and the tube station. Would definitely stay again!
Stayed 3 nights in May 2023

10/10 Excellent

john a

Stayed 1 night in Jan 2023

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
This is an apartment, not a hotel. Really good location, great apartment. However, the pillows are so lumpy that it’s like sleeping
Stayed 1 night in Dec 2022

8/10 Good

Ivette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute flat in London

Great apartment in the heart of London. Easy access in and out of building and very comfortable for a family.
Stayed 5 nights in Nov 2022

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

Fantastic place to stay for a large group, clean and accomodating
Stayed 1 night in Sep 2022

6/10 Okay

Halbert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness

Reasonable but Roaches

We stayed at the Residen for 1 night in their 3 bedroom penthouse. The staff were great and excellent with communication. The apartment was decorated decently but the place somehow still felt a little neglected. No central air and the fans supplied could use an update as well. Biggest downfall was at night a lot of ROACHES came out. I relayed this to their office and received an apology but no kind of compensation for the inconvenience.
Stayed 1 night in Jul 2022

10/10 Excellent

Manal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Enrique Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025