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"Excellent Hotel super clean, food is amazing, pools very clean waiters and staff are 5 stars all restaurants inside the hotel are outstanding and the ... " More

By a verified traveller on Sun 25 Jul 2021

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Hotel Description

3.5-star beachfront property near Medano Beach

On the beach

With a stay at this Cabo San Lucas property, you'll be within a 5-minute walk of Medano Beach and San Lucas Bay. Cabo San Lucas Country Club and Marina Cabo San Lucas are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.

Free WiFi, flat-screen TVs

The 1190 guestrooms have flat-screen TVs with satellite channels and offer free WiFi and minibars. Other amenities include free bottled water, ceiling fans, and hair dryers.

Suite, Sea View (M)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Super Saver (C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room (Splash Zone B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room (Grande, Splash Zone B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room (C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room (L)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Santa Fe All Inclusive ratings based on 98 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Santa Fe All Inclusive

Everyone (34) Couples (19) Family (31)
5 out of 5
Nothing specific

Posted by on 28 Jul. 2021

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5 out of 5
Excellent Hotel super clean, food is amazing, pools very clean waiters and staff are 5 stars all restaurants inside the hotel are outstanding and the shows are awesome

Posted by on 25 Jul. 2021

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1 out of 5
I have to say. I’ve don’t different RIU vacations but RIU Santa Fe was horrible. Don’t go there. I’m so disappointed on this hotel and staff. Their was no security at the hotel and there must have been three or four fights. It was dangerous. The food was horrible and so disappointing. I know it’s an all inclusive but they didn’t even cover the food the food was infested with flies. The pool weren’t clean. They had scum all over them at night. Please please don’t waste your money. You will be very disappointed.

Posted by on 18 Jul. 2021

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Comment from Hotel Management

22 Jul. 2021 by Online Reputation Manager

Dear Guest, Thank you for taking the time to share with us your feedback about your most recent stay on Travelocity. The security of our guests is our highest priority, and for this reason we are very surprised to read your comment. Please know, not only we do provide the additional security of a gated community and no public access points, but also the 24 hours presence of patrolling security which is best-equipped to protect our guests and the hotel environment. At the same time, we are sorry to hear that you have not remained entirely satisfied with our diverse culinary offering. We usually get very positive feedback from the majority of our guests, and want to apologize for the unpleasant experience you had. We are grateful for your feedback, and we have shared your concerns with the appropriate individuals for a proper follow up. It is our sincerest hope that you will give us a chance to serve you again in the future in one of our hotels for a more memorable experience and restore your trust. With our best wishes we remain, Hotel Riu Santa Fe Online Reputation Manager

1 out of 5

Posted by on 12 Jul. 2021

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3 out of 5
The hotel itself was OK for the price. This was my 1st time at an all-inclusive. The mattress was OLD, the pools water was cloudy...pretty gross. I did notice that the two pools, Tequila and Mezcal were both cloudy, yet Mescal seemed a bit more clear. I guess that is because it actually has bathrooms nearby. The all-inclusive drinks were sub-par, and the alcohol that they use is the bottom of the barrel! It was funny to watch people's facial expressions when doing shots. The hotel property is quite large, and not all of the Ocean View rooms actually have ocean views...unless you really struggle to look around the corner of the balcony. To get from the reception area to these rooms is quite a walk. That doesn't make it all that fun after spending time walking around town.

Posted by on 29 Jun. 2021

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Comment from Hotel Management

5 Jul. 2021 by Online Reputation Manager

Dear guest, Thank you for taking the time to share your impressions with us. It is very delightful you chose us to spend your holidays! However, we are surprised by your comments in regard to our pools, since we pay constant attention to water chemistry and filtration, and check pH throughout the day. In addition, we regret you found our facilities too large and that this inconvenience made your visit a less pleasant one; we kindly invite you to consult our wide selection of hotels in the future in order to better suit your preferences. Please rest assured we will take your opinion in consideration as a valuable contribution to our continuous improvement process. We are looking forward to have another opportunity to host you in order to improve your sensations. Kind regards, Hotel Riu Santa Fe Online Reputation Manager

4 out of 5
Beautiful resort with lots to do. The food isn’t the greatest but it’s an all inclusive resort so we never expected five star meals. We will stay again!

Posted by on 26 Jun. 2021

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1 out of 5
The food was horrible, everyone got sick. My husbands first drink had lipstick on it. No pool parties. No alcohol in the room, refused to give us more water. No blanket on the bed. Beach isn’t swim able. ATM’s had no money. Lines to get drinks we’re horrible. Book another resort this one is horrible

Posted by on 25 Jun. 2021

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Comment from Hotel Management

29 Jun. 2021 by Online Reputation Manager

Dear Guest, Thank you for offering us this review. We truly regret to read that we do not meet your expectations during your stay. Your feedback will be taken into consideration as it is very important to us, please know that our priority is our guests´ comfort and we will do everything to improve every day. We would be very grateful if we could have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind regards, Hotel Riu Santa Fe Online Reputation Manager

2 out of 5
The room had two doubles pushed together to make one big bed. The restroom was run down with the built in tissue box barley hanging on. The bathroom mirror was stained with cup sized brown stains coming down. Food was disappointing, kids were disappointed with the quality, water park was hidden and took forever to find but when we did after several employees that we asked it was closed.

Posted by on 21 Jun. 2021

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Comment from Hotel Management

25 Jun. 2021 by Online Reputation Manager

Dear Guest, Thank you for choosing the Hotel Riu Santa Fe. We greatly appreciate the time you took to share the details of your visit. As we take pride in our hotel and strive to provide our guests with the highest level of guest service and satisfaction, we are very sorry to learn that we failed to meet your expectations. Please accept or upmost sincere apologies for your unpleasant experience during your stay, and be assured we have shared your feedback with the appropriate departments to ensure the necessary guidelines are in place and follow up the described issues. Please know that regaining your trust and faith in our hotel is very important to us. For this reason, we hope to be able to invite you back as a personal guest for a future stay at our hotel to show that we are able to provide the level of service expected on a consistent basis. Sincerely, Hotel Riu Santa Fe Online Reputation Manager

2 out of 5
The resort was just ok. No entertainment at the pools. The food was the worst I have had on any vacation I've been on. EVERY restaurant was a buffet with zero flavor and mostly cold. The Italian restaurant was tolerable. The drinks were like water. Rooms were clean and spacious, staff was friendly. Other than that, we will not come back to this place.

Posted by on 20 Jun. 2021

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Comment from Hotel Management

25 Jun. 2021 by Online Reputation Manager

Dear Guest, Thank you for choosing Hotel Riu Santa Fe. We appreciate your feedback. We are very sorry to read your review and learn that not all your expectations were met during your visit. Please note that the current lack of amenities and the reduction of some of our services is because of our strict anti covid-19 protocols, which has been implemented to safeguard our guests and employees. We also regret to hear that the food and drink quality did not meet your expectations, as we always try to satisfy the taste of our clients with our gastronomic variety. To end on a positive note, we are glad you enjoyed your room´s commodity and our workers welcoming attitude and service. We hope you allow us the chance to host you again soon for a more positive experience. With our best hopes we remain, Hotel Riu Santa Fe Online Reputation Manager

5 out of 5
I didn't like that everything was open except the clubs and the pool party that have bubble and live dj. So there was really no entertainment for younger crowds.

Posted by on 14 Jun. 2021

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All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Fitness facilities included
  • Volleyball included
  • Aerobics classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included
  • Scuba lessons included

Property Features

Riu Santa Fe All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Santa Fe All Inclusive, you'll find a full-service spa, a complimentary water park, and 7 outdoor swimming pools. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 10 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi. A children's pool, a health club, and a nightclub are also featured at the family-friendly Riu Santa Fe All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cabo San Lucas property.

  • 1190 guestrooms or units
  • 4 levels
  • 11 buildings
  • 6 dining venues
  • 5 bars by the pool
  • 3 swim-up bars
  • 10 bars or lounges
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 7
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Los Cabos Intl. Airport (SJD) (44.9 km / 27.9 mi)
  • Parking: Free self parking

Room Amenities

Riu Santa Fe All Inclusive offers 1190 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. This Cabo San Lucas property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Satellite channels
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Baja California - This buffet restaurant serves breakfast and dinner.

El Médano - Onsite buffet restaurant. Open daily.

Zashila - This theme restaurant specializes in Asian cuisine. Open daily.

Carusso - This theme restaurant specializes in Italian cuisine. Open daily.

La Misión - Onsite buffet restaurant. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Minimum age to access spa is 18

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Santa Fe All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. A shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Hotel Names

  • All Inclusive Riu Santa Fe
  • Riu Fe
  • Riu Fe All Inclusive
  • Riu Santa
  • Riu Santa Fe
  • Riu Santa Fe All Inclusive
  • Santa Fe All Inclusive
  • Santa Fe Riu
  • Hotel Riu Santa Fe Cabo San Lucas, Los Cabos
  • Riu Santa Fe Cabo San Lucas
  • Riu Santa Fe Los Cabos
  • Riu Sante Fe
  • Riu Santa Fe All Inclusive Cabo San Lucas
  • Riu Santa Fe All Inclusive All-inclusive property Cabo San Lucas
  • Riu Santa Fe All Inclusive All-inclusive property
  • Riu ta Fe Inclusive inclusive
  • Riu Santa Fe All Inclusive Cabo San Lucas
  • Riu Santa Fe All Inclusive All-inclusive property
  • Riu Santa Fe All Inclusive All-inclusive property Cabo San Lucas

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.