Book a hotel near Masterson Station Park, Lexington

"Great"

"This was the worst hotel we have ever stayed at. We arrived and the lady working the counter stayed one of the two rooms had disappeared. So, they gave us another room and the key card didn't work. The issue ended up being the battery in the door key pad. The lady said it was dead. So, we asked if we could get into another room and they said we'd have to pay $157. At that point we were frustrated and tired because this was a long back and forth thing. The money was taken out before we got there, which wasn't an issue, but we expected a room. The door not working wasn't our problem so I still do not understand why they couldn't get us into another room. My husband and one of the other guys that was supposed to stay in the "disappeared" room had to sleep in the car because they would get us another room. The room was absolutely disgusting and smelled like smoke (we had a non smoking room). There were people walking around on drugs all night. We know that because my husband was up all night sleeping in our car. I wouldn't recommend this hotel to anyone. "

"Yes"

"Our a/c in our room didn’t work and the room was 77 degrees super hot. We called down to the front desk around 11pm when we got back from swimming and they said they’d send someone up. We waited 30-45 min and no one showed so had to call again and they apologized and said they’d try to get someone up. We were so tired from our day traveling. Or kids were super tired but couldn’t sleep in the heat. They sent maintenance up and he worked on it for a bit and told us to check about another room. They were able to get us another room on the same floor so we went and same thing. A/C wasn’t working. The maintenance guy said they just had someone there to work on the a/c so something must of happened. Finally about 12:30 we hopped to our 3rd room on a different floor and that a/c worked. The hotel didn’t give us any sort of discount with all the hassle we went through. Poor customer service. The hot tub was also cautioned off so we weren’t able to use that either."

"Stayed for a night. Clean and nice staff. Would stay again "

"Great stay "