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Heiss Hotel

4.0 star property
4-star hotel near Santafé Mall

Choose dates to view prices

Photo gallery for Heiss Hotel

Outdoor pool, pool umbrellas, lifeguards on site
Restaurant
Reception
Luxury Room, Balcony, City View
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • Pet-friendly

Explore the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪6 min walk‬
  • Lleras Park
    ‪10 min walk‬
  • Santafé Mall
    ‪2 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View

Luxury Room, Balcony, City View

8.0 out of 10
Very good
(3 reviews)
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View

Superior Room, Balcony, City View

9.0 out of 10
Wonderful
(22 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View

Standard Room, City View

9.0 out of 10
Wonderful
(31 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Medellín

El Poblado stay.Within a 15-minute walk of this El Poblado hotel, you'll find Poblado Park and Lleras Park. Monterrey Comercial Mall and The Dancer's Park are also within half a mile (1 km).

What's nearby

  • Poblado Park - 6 min walk - 0.6 km
  • Lleras Park - 10 min walk - 0.9 km
  • Medellín Clinic - El Poblado - 13 min walk - 1.1 km
  • Oviedo Shopping Center - 2 min drive - 2.2 km
  • Santafé Mall - 2 min drive - 2.5 km

Getting around

  • Poblado Station - 10 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 36 min drive

Restaurants

  • ‪Foxey Pub - ‬3 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Pizzería Olivia - ‬3 min walk
  • ‪Gabo - ‬2 min walk
  • ‪Ganso & Castor Café - Bistró - ‬3 min walk

About this property

Heiss Hotel

4-star hotel near Santafé Mall
Heiss Hotel offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. You can enjoy a drink at the swim-up bar. Heiss Hotel also features a garden, pool umbrellas, and an elevator. You'll have access to the outdoor pool at a partner property.

This 4-star Medellín hotel is smoke free.

  • 176 guestrooms or units
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Garden
  • Elevator
  • No smoking on site
  • Swim-up bar
Heiss Hotel offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: COP 40,000 for adults and COP 40,000 for children
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch smart TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: COP 200000 per accommodation, per stay

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, and cash.

Property Registration Number 210165

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 403 out of 563 reviews
Rating 8 - Good. 93 out of 563 reviews
Rating 6 - Okay. 35 out of 563 reviews
Rating 4 - Poor. 16 out of 563 reviews
Rating 2 - Terrible. 16 out of 563 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Julio, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 7 nights in Feb 2025

10/10 Excellent

MICHAEL, aurora

Stayed 5 nights in Jan 2025

10/10 Excellent

Gadiel

Liked: Cleanliness, staff & service, property conditions & facilities
De show todo
Stayed 7 nights in Mar 2025

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,I will definitely be back 5 stars
Stayed 2 nights in Mar 2025

10/10 Excellent

Jose Carlos

Stayed 6 nights in Feb 2025

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service , very clean , convenient and a great location
Stayed 3 nights in Mar 2025

10/10 Excellent

Juan Jacobo

Stayed 5 nights in Mar 2025

10/10 Excellent

rudsel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very pleasure moment at the hotel.The security offers where very kindly.Always they where ready to help you.If i have to choose for a hotel in poblado Medellin i'll choose Heis Hotel.Thank you so much.
Stayed 8 nights in Mar 2025

10/10 Excellent

Titania

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely come back!
Stayed 3 nights in Mar 2025

10/10 Excellent

Sasha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED the experience in overall. 20/10! I'll definitely book again
Stayed 7 nights in Mar 2025

6/10 Okay

Yarkeida

Under construction. Noise and the room really small for 2 persons .
Stayed 3 nights in Jan 2025

8/10 Good

Jose, BOGOTA

Liked: Cleanliness, staff & service, property conditions & facilities
I requested a room Change and they were Very helpful and kind about my request
Stayed 1 night in Mar 2025

8/10 Good

sheree

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 4 nights in Mar 2025

10/10 Excellent

Vanity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The frontdesk is open 24/7 which is great for when you have early or late flights. The restaurants on site are great and convenient for when you want to stay a day in. Staff is also friendly, some do speak English if you’re a non-Spanish speaker.
Stayed 7 nights in Mar 2025

10/10 Excellent

Travis

Stayed 7 nights in Mar 2025

10/10 Excellent

JOSE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Feb 2025

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay no to noise , easy 10 minutes drive or car transportation, to restaurant areas like Provenza and nice shopping malls.
Stayed 6 nights in Mar 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had wonderful staff and were very prompt with requests. The rooms were a little bit on the small side, but who goes on vacation to stay in the rooms? The WiFi was a little slow on the phones, but thankfully it was fast on my laptop. The area has a lot of nice restaurants, there’s a mall down the road from the hotel; it’s called Monterey Mall, which is cool to just walk around. Overall, my experience with Heiss Hotel was unforgettable.
Stayed 3 nights in Mar 2025

10/10 Excellent

Manuel Andrés

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno, la gente que atiende es muy amable
Stayed 2 nights in Mar 2025

10/10 Excellent

Wilyen Osvaldo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2025

10/10 Excellent

Josue

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Stephany

Stayed 4 nights in Feb 2025

10/10 Excellent

YarinA

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the room, and is close to shopping centers and places to eat. The check in and check out was super quick. I will definitely come back here
Stayed 2 nights in Mar 2025

10/10 Excellent

Ivelisse Marie Cifredo

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heiss Hotell in Medellín exceeded my expectations! The modern design, spotless rooms, and top-notch amenities made for a comfortable stay. The staff was incredibly welcoming and attentive, always ready to assist. Its prime location offers easy access to the city while providing a peaceful retreat. The breakfast was delicious, and every detail felt carefully curated. Highly recommend for a perfect stay in Medellín! ⭐⭐⭐⭐⭐
Stayed 5 nights in Mar 2025

10/10 Excellent

Rode Tabita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025