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Heiss Hotel By Jalo

4.0 star property
4-star hotel near Santafé Mall

Choose dates to view prices

Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
Creator video - submitted by Bryn Elise
Restaurant
Standard Room
Courtyard

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪10 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪14 min walk‬
  • Place, Lleras Park
    ‪14 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(44 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, Balcony

Standard Room, Balcony

Standard Room, Balcony

8.6 out of 10
Excellent
(45 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the area

Medellín

El Poblado stay.Within a 10-minute walk of this El Poblado hotel, you'll find Poblado Park and Monterrey Comercial Mall. Also, The Dancer's Park is within half a mile (1 km) and Santafé Mall is within 2 miles (3 km).

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.6 km
  • Poblado Park - 10 min walk - 0.9 km
  • Medellín Clinic - El Poblado - 14 min walk - 1.3 km
  • Lleras Park - 14 min walk - 1.3 km
  • Santafé Mall - 5 min drive - 2.1 km

Getting around

  • Poblado Station - 11 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 35 min drive

Restaurants

  • ‪Restaurante Pato Pekín - ‬1 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪General Cafe Bar - ‬3 min walk
  • ‪Smash Avocaderia - ‬3 min walk
  • ‪Clemente Café Y Flores - ‬3 min walk

About this property

Heiss Hotel By Jalo

4-star hotel near Santafé Mall
Heiss Hotel By Jalo offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. You can enjoy a drink at the pool bar. Heiss Hotel By Jalo also features a garden, pool umbrellas, and an elevator. You'll have access to the outdoor pool at a partner property.

This 4-star Medellín hotel is smoke free.

  • 176 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Garden
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Heiss Hotel By Jalo offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch smart TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 200000 per accommodation, per stay

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 50000 for adults and COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property Registration Number 210165

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • Pool access available from 9:00 AM to 8:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Frequently asked questions

How close is Heiss Hotel By Jalo to the airport?

Heiss Hotel By Jalo is 13.3 mi (35-min drive) away from the Jose Maria Cordova Intl. Airport (MDE) airport, the closest popular airport to the property.

How much does it cost to stay at Heiss Hotel By Jalo?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at Heiss Hotel By Jalo on Jun 21, 2026 start from CA $83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Heiss Hotel By Jalo have an airport shuttle?

Airport shuttle services are not available at Heiss Hotel By Jalo.

Does Heiss Hotel By Jalo offer free breakfast?

Free breakfast isn’t provided at Heiss Hotel By Jalo, but buffet breakfast is offered for a fee of COP 50000 for adults and COP 50000 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Heiss Hotel By Jalo?

No, there is no casino at this hotel.

What time is check-in at Heiss Hotel By Jalo?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Heiss Hotel By Jalo?

Free parking is not available at this hotel.

Does Heiss Hotel By Jalo have a pool?

Heiss Hotel By Jalo features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 8:00 PM.

Does Heiss Hotel By Jalo have a spa?

There are no spa services available at this hotel.

How close is Heiss Hotel By Jalo to downtown Medellín?

Heiss Hotel By Jalo is 2.1 mi away from Medellín.

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1128 out of 1523 reviews
Rating 8 - Good. 222 out of 1523 reviews
Rating 6 - Okay. 96 out of 1523 reviews
Rating 4 - Poor. 34 out of 1523 reviews
Rating 2 - Terrible. 43 out of 1523 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estadía en el hotel fue excelente de principio a fin. El personal fue muy amable, atento y siempre dispuesto a ayudar con una sonrisa. La habitación estaba impecable, cómoda y muy bien equipada. También disfruté mucho de las instalaciones y del ambiente tranquilo y acogedor. Realmente hicieron que mi experiencia fuera especial y memorable. La piscina me encantó. Sin duda volvería a hospedarme aquí y lo recomendaré a familiares y amigos.
Stayed 9 nights in May 2026

10/10 Excellent

Angela, South Burlington

Liked: Cleanliness
Stayed 9 nights in Feb 2026

8/10 Good

kenny

Stayed 4 nights in Feb 2026

10/10 Excellent

Dwight

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2026

10/10 Excellent

Darlin Mariela

Stayed 3 nights in Feb 2026

10/10 Excellent

marlyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is a most, we enjoyed our stay.
Stayed 5 nights in Feb 2026

10/10 Excellent

Daniel

Good
Stayed 5 nights in Feb 2026

6/10 Okay

Ajinder

Disliked: Staff & service, amenities
Pretty basic hotel with lots of tiny rooms s as nd staff that say the right things but have little intention of helping
Stayed 3 nights in Feb 2026

6/10 Okay

Thomas Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
"While the staff, facilities, and amenities were all exceptional, our experience was unfortunately marred by the lack of soundproofing in the guest rooms. The hotel is bright, modern, and impeccably clean; however, the thin walls offer very little acoustic privacy from neighbouring rooms. It is a disappointing drawback for such an otherwise high-quality property. If not for the noise issues, this would easily be a 10/10 stay."
Stayed 3 nights in Feb 2026

10/10 Excellent

Andy

Stayed 2 nights in Feb 2026

10/10 Excellent

Daury Daniel del

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
El hotel está expetacula los empleados son una chinba
Stayed 4 nights in Feb 2026

10/10 Excellent

Andrylyn

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. Front desk team was awesome.
Stayed 3 nights in Feb 2026

10/10 Excellent

juan

Stayed 2 nights in Jan 2026

6/10 Okay

Arlene, Brooklyn

Liked: Cleanliness, property conditions & facilities
Wifi service very poor and kept disconnecting often. Hotel provides towels but no wash cloths. Hotel was located in a safe area. Restaurant on premises which provided convenience. Hotel provided free breakfast daily.
Stayed 2 nights in Feb 2026

10/10 Excellent

Ashton

Liked: Cleanliness, amenities, property conditions & facilities
Lovely place. Very clean!
Stayed 11 nights in Feb 2026

10/10 Excellent

Ashelin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything
Stayed 5 nights in Feb 2026

10/10 Excellent

Woody stevens

Stayed 6 nights in Feb 2026

10/10 Excellent

Brian

Stayed 3 nights in Feb 2026

6/10 Okay

Giselle

Travelled with partner
Liked: Property conditions & facilities
Room too small, instead of having a desk with chair, should have a least a couple of drawers for clothing. Plus hair dryer is from the 90’s and no steamer just regular iron
Stayed 3 nights in Feb 2026

8/10 Good

Bernadette

Stayed 12 nights in Jan 2026

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good and safe area. Clean rooms. Friendly staff. Easy to navigate the surrounding area and ordering Ubers from the hotel are easy as well as the road isn’t so congested.
Stayed 4 nights in Feb 2026

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and amenities! We felt safe and liked how close we were to poblado park. You have everything you need in walking distance. Room was compact but you get everything you need. Balcony was a nice plus and the bed was very comfortable. View from the rooftop is lovely :)
Stayed 4 nights in Feb 2026

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Staff everyone has positive attitude and shops clean comfortable environment
Stayed 5 nights in Feb 2026

8/10 Good

Humberto Alejandro

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel and friendly staff. Room received was a little bit small. Be sure to be present for the breakfast if it’s booked. Cause there’s no breakfast to go. We lost two days of breakfast due to early departure for activities and departure
Stayed 3 nights in Feb 2026

10/10 Excellent

Michelle

Stayed 1 night in Feb 2026