"Location is very ideal. Basically inside one of the biggest malls in area. So you have access to almost anything.. I would definitely stay here again. ... " More
El Poblado stay
With a stay at this El Poblado hotel, you'll be within half a mile (1 km) of El Tesoro Shopping Park and 2 miles (3 km) of Santafé Mall. Linear Park President and Museo El Castillo are also within 2 miles (3 km).
Luxury amenities
A full-service spa, an outdoor pool, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the gym and perks like free self parking.
13 Jan. 2024 by Andrever Giraldo, Andrever Giraldo
Estimado Noel, Le agradecemos mucho que se haya tomado el tiempo de responder nuestra encuesta, su opinión es muy importante para nosotros, estamos trabajando para mejorar cada dia, esperamos verlo pronto.Cordialmente,
14 Jan. 2024 by Andrever Giraldo, Gerente de turno
Estimado Noel,Le agradecemos mucho por regalarnos unos minutos de su tiempo para responder nuestra encuesta, su opinion es muy importante para nosotros, nos motiva a ser mejores cada dia, los esperamos pronto. Cordialmente,
30 Nov. 2023 by Sara Suaza VIP Concierge
Dear XavierWe hope you are fine.We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better. We hope you come back soon to enjoy our hotel again. Have a nice day.
11 Mar. 2023 by MOD Novotel medellin
Dear ROSA We greatly appreciate your comments regarding your stay at Novotel Medellin El Tesoro.We will extend your observations. I am sure that these comments will serve as an encouragement to our entire team as we continually strive to improve the quality of our services.Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one.Sincerely,
5 Dec. 2021 by MOD Novotel Medellin El Tesoro
Dear ELVIN Thank you for taking the time to tell us about your experience at the Novotel El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
6 Oct. 2021 by MOD Novotel Medellin El Tesoro
Estimada JACKELINE Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Medellin El Tesoro. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente nos esforzamos en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.
12 Oct. 2022 by MOD Novotel Medellin El Tesoro
Dear MILTONWe greatly appreciate your comments regarding your stay at Novotel Medellin El Tesoro.We will extend your observations. I am sure that these comments will serve as an encouragement to our entire team as we continually strive to improve the quality of our services.Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one.Sincerely,
8 Feb. 2020 by David
Dear Maria On the comment that you indicate, let me tell you that we have shared it with the responsible areas to find the solution. We also want to apologize, waiting for a new opportunity and with this get your complete satisfaction. Our commitment is that you want to return so we will be happy to have it again.
17 May 2023 by Oscar Sánchez Guerrero MOD Novotel El Tesoro
Estimado HUESPEDLe agradecemos enormemente sus comentarios en relación a su estancia en Novotel Medellin El Tesoro.Ofrecemos nuestras más sinceras disculpas y le aseguro tomaremos las medidas correctivas necesarias para mejorar nuestro servicio.Agradeciéndole una vez más que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Cordialmente.
Novotel Medellín El Tesoro offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the pool bar. A computer station is on site and WiFi is free in public spaces. There are 6 meeting rooms available. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the luxury Novotel Medellín El Tesoro. An airport shuttle (available on request) is available for a fee. Free self parking is available. This Beaux Arts Medellín hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Novotel Medellín El Tesoro offers 238 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This Medellín hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
El Almacen - This fine-dining restaurant serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Novotel Medellín El Tesoro offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses solar energy. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.