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"Location is very ideal. Basically inside one of the biggest malls in area. So you have access to almost anything.. I would definitely stay here again. ... " More

By a verified traveller on Sat 04 Dec 2021

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Hotel Description

4.5-star luxury hotel near Santafé Mall, connected to a shopping center

El Poblado stay

With a stay at this El Poblado hotel, you'll be within half a mile (1 km) of El Tesoro Shopping Park and 2 miles (3 km) of Santafé Mall. Linear Park President and Museo El Castillo are also within 2 miles (3 km).

Luxury amenities

A full-service spa, an outdoor pool, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the gym and perks like free self parking.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $170* Per night/room 5 Apr. - 6 Apr.

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Suite, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Novotel Medellín El Tesoro ratings based on 9 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Novotel Medellín El Tesoro

Everyone (3) Couples (4) Family (2)
2 out of 5

Posted by , from CLERMONT on 11 Jan. 2024

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Comment from Hotel Management

13 Jan. 2024 by Andrever Giraldo, Andrever Giraldo

Estimado Noel, Le agradecemos mucho que se haya tomado el tiempo de responder nuestra encuesta, su opinión es muy importante para nosotros, estamos trabajando para mejorar cada dia, esperamos verlo pronto.Cordialmente,

2 out of 5
Improper taxes charged

Posted by , from CLERMONT on 10 Jan. 2024

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Comment from Hotel Management

14 Jan. 2024 by Andrever Giraldo, Gerente de turno

Estimado Noel,Le agradecemos mucho por regalarnos unos minutos de su tiempo para responder nuestra encuesta, su opinion es muy importante para nosotros, nos motiva a ser mejores cada dia, los esperamos pronto. Cordialmente,

5 out of 5
Every thing nice

Posted by , from HALLANDALE on 30 Nov. 2023

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Comment from Hotel Management

30 Nov. 2023 by Sara Suaza VIP Concierge

Dear XavierWe hope you are fine.We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better. We hope you come back soon to enjoy our hotel again. Have a nice day.

5 out of 5

Posted by on 11 Oct. 2022

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Comment from Hotel Management

11 Mar. 2023 by MOD Novotel medellin

Dear ROSA We greatly appreciate your comments regarding your stay at Novotel Medellin El Tesoro.We will extend your observations. I am sure that these comments will serve as an encouragement to our entire team as we continually strive to improve the quality of our services.Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one.Sincerely,

4 out of 5
Location is very ideal. Basically inside one of the biggest malls in area. So you have access to almost anything.. I would definitely stay here again.

Posted by on 4 Dec. 2021

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Comment from Hotel Management

5 Dec. 2021 by MOD Novotel Medellin El Tesoro

Dear ELVIN Thank you for taking the time to tell us about your experience at the Novotel El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

5 out of 5
Todo excelente

Posted by on 4 Oct. 2021

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Comment from Hotel Management

6 Oct. 2021 by MOD Novotel Medellin El Tesoro

Estimada JACKELINE Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Medellin El Tesoro. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente nos esforzamos en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.

4 out of 5

Posted by on 9 Aug. 2021

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Comment from Hotel Management

12 Oct. 2022 by MOD Novotel Medellin El Tesoro

Dear MILTONWe greatly appreciate your comments regarding your stay at Novotel Medellin El Tesoro.We will extend your observations. I am sure that these comments will serve as an encouragement to our entire team as we continually strive to improve the quality of our services.Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one.Sincerely,

3 out of 5
Very poor service by the front desk. We made a two room reservation and we were split in two different floors that were not accessible to each other. We complained and were told we were only there for two nights The breakfast staff rolled their eyes if you asked for a coffee refill There were no conditioner, body cream or wash clothes in the rooms. Poor service

Posted by on 8 Feb. 2020

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Comment from Hotel Management

8 Feb. 2020 by David

Dear Maria On the comment that you indicate, let me tell you that we have shared it with the responsible areas to find the solution. We also want to apologize, waiting for a new opportunity and with this get your complete satisfaction. Our commitment is that you want to return so we will be happy to have it again.

3 out of 5

Posted by on 27 Apr. 2023

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Comment from Hotel Management

17 May 2023 by Oscar Sánchez Guerrero MOD Novotel El Tesoro

Estimado HUESPEDLe agradecemos enormemente sus comentarios en relación a su estancia en Novotel Medellin El Tesoro.Ofrecemos nuestras más sinceras disculpas y le aseguro tomaremos las medidas correctivas necesarias para mejorar nuestro servicio.Agradeciéndole una vez más que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Cordialmente.

Property Features

Novotel Medellín El Tesoro offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the pool bar. A computer station is on site and WiFi is free in public spaces. There are 6 meeting rooms available. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the luxury Novotel Medellín El Tesoro. An airport shuttle (available on request) is available for a fee. Free self parking is available. This Beaux Arts Medellín hotel is smoke free.

  • 1 building
  • 238 guestrooms or units
  • 25 levels
  • Built in 2018
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Computer for guest use
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Novotel Medellín El Tesoro offers 238 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This Medellín hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

El Almacen - This fine-dining restaurant serves breakfast, lunch, and dinner. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 16
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Novotel Medellín El Tesoro offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: COP 80000 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses solar energy. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Renewable energy source - solar
  • Security system
  • LGBTQIA friendly
  • Children stay free 16
  • Pets cannot be left unattended
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Residents must pay VAT (19%) at the property. Travelers on a tourist visa are generally not required to pay VAT. VAT exemption eligibility will be assessed at the property and travelers may need to present their passport and tourist visa. The VAT may be charged where the room is shared by a taxable and non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 52313 for adults and COP 30000 for children
  • Airport shuttle fee: COP 135.000 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: COP 80000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atton El Tesoro Hotel Medellin
  • Atton El Tesoro Hotel
  • Novotel Medellín El Tesoro ex Atton Hotel Medellin
  • Novotel Medellín El Tesoro ex Atton Hotel
  • Novotel Medellín El Tesoro ex Atton Medellin
  • Novotel Medellín El Tesoro ex Atton
  • Hotel Novotel Medellín El Tesoro (ex Atton) Medellin
  • Medellin Novotel Medellín El Tesoro (ex Atton) Hotel
  • Hotel Novotel Medellín El Tesoro (ex Atton)
  • Novotel Medellín El Tesoro (ex Atton) Medellin
  • Atton El Tesoro
  • Novotel Medellin El Tesoro
  • Novotel Medellín El Tesoro Hotel

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 8 PM.
  • One child 16 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.